Probably done ordering from Vapor4Life for a while

[mmcall12]

I've had a few problems that were resolved quickly. I just don't think any other company will have a better PT or e-cig. I'm certain the e-cig is in it's beginnings, and has a lot of evolving to do, and that's true for all suppliers. The question for me is, do I want to get a bad PT from a company that won't replace or stick with V4L and pay a small fee to send the product back (which helps them trace the problem and make things better)?? For me it was a no-brainer. I'm sticking with V4L, and they're stuck with me too LOL

There's so may other things to consider, but I'm not going to get into them all. I think of myself as a smart shopper and I know I'm where I'm supposed to be.

Very well said max,,,,,same here for me 2,,,,,love them all,,,even wader squirrels.

 

[DawnsFolly]

Sorry for you luck Vinterchaos. Be sure to post a follow up to let us know how it's going.

They do care and please give Customer Service a chance to make it right with you.

Agree with the rest of you guys - I'm trying to think of any other company where the owner actually cares about his customers enough to respond personally. And from another country no less. Just amazing.

 

[Mmc]

They it's always greener on the other side of the street........it's not. V4l is the green side of the street.

 

[EleanorR]

They it's always greener on the other side of the street........it's not. V4l is the green side of the street.

LOL! I quite agree!

 

[Kanza]

Yeah, I contacted V4L and even though it wasn't their fault, I think they'll try to make good on it! And, I kept the package so the Post Office will have to also acknowledge the errors of their ways! I know almost everyone behind the counter there so I think I could also get good service from the PO, should it be necessary They moved heaven and earth to get a package my mother sent me and wrote down the wrong zip code! Since it was a quilt my great-grandmother pieced, I definitely did NOT want that one to go astray! I have the quilt so all is well...now all I need are non-leaking juices

 

[Adrenalynn]

How are you normalizing that?

Are you looking at total order volume versus posted complaints? Or collecting a large sample of orders of that specific item vs complaints/returns? The latter, given a large n=, would be the more effective method. But it seems like either/both would require information we're not privy to.

Simply counting complaints over a period hasn't ever proven effective for me. One loud person can stir up a whole hornet's nest, but the signal-to-noise is too low to draw reliable conclusions. There are also too many variables for me to effectively normalize without business-proprietary information. My math-gut suggests we'd see a blip towards the weekend, or near end-of-month or even mid-month (pay-periods and free-time). We also don't know the rate of acquisition.

Anyway, I'd be interested to know how you're reliably trending this.

 

[dink44]

So it may cost afew bucks to send something back.I still look at the money I have saved not buying cigs.

 

[crbrown]

No, I disagree - stay in it Because of the user posts I read (back in my lurking days), I knew this was the company for me! So, keep your passions - both pro and con - because it helps others get a fair and balanced feedback on V4L and their relationship with their customers! They let their customers blow off steam and leave the posts to be seen by all and that's pretty darn amazing!

I agree, as a new consumer of e-cigs it was important to see how the company handled complaints.

 

[Tracj007]

Please visit support.vapor4life.com and place a trouble ticket. We also have live chat, or you can call us 847-239-5374.

Based off many recommendations from this form I have just ordered my first kit from V4L as well as my hubby and my mother. I have been reading and reading and reading all the different threads and this above response impresses me greatly. V4L employee reading the threads looking for where they can help! WOW...I'm not going to express my opinion of whether a complaint should get posted or not but what I did want to point out from this thread is how V4L has made it's own posting to resolve the situation quickly! That's excellent customer service if I ever saw it!!!!

I've made the right choice in choosing V4L. Thank you to all those who recommended this company and I'm sooooo glad I listened too you!

Best wishes!

 

[keelalagirl55]

TracJ007....WELCOME!!!!

You are very right....you will find all over the V4L Forum posts from the employees....they are VERY active here and love the interaction with their customers....not to mention they are great fun (that is probably why they attract the fun people to this forum....hmmmm...could there be a connection??? lol

 

[Big Hitter]

I really don't understand why people who need some customer service attention feel they have to start a thread about it rather than just contacting V4L. I don't get it.

I get it completely. If you don't get it you will probably continue to order from them.

There a plenty of places to get stuff where you never need customer service attention.

There are places that ship the right stuff that works every time.

I will take not needing customer service over the hassle of requiring great customer service every time

 

[keelalagirl55]

There a plenty of places to get stuff where you never need customer service attention.

Really?? Where?

Problem is....there is no 100% guarantee of NEVER having equipment failure....nature of the beast.....even the BEST cars need service....there is NOTHING perfect and even worse when you have to rely on someone else to try and guarantee a perfect product....it is not possible....there are flaws that occur that are out of our control.....there is NO PERFECT company....NO PERFECT product.....cannot happen!!! And if one expects it...well their life will be full of disappointment.

 

[wader2k]

Based off many recommendations from this form I have just ordered my first kit from V4L as well as my hubby and my mother. I have been reading and reading and reading all the different threads and this above response impresses me greatly. V4L employee reading the threads looking for where they can help! WOW...I'm not going to express my opinion of whether a complaint should get posted or not but what I did want to point out from this thread is how V4L has made it's own posting to resolve the situation quickly! That's excellent customer service if I ever saw it!!!!

I've made the right choice in choosing V4L. Thank you to all those who recommended this company and I'm sooooo glad I listened too you!

Best wishes!

Welcome to the V4L family Tracj007!!

We look forward to hearing how it goes with your first kit!

 

[mmcall12]

Welcome to the family Tracj007,

 

[keyzygirl]

Welcome Trac!!Make sure and let us know what you think!!

 

[SnowDragon]

I get it completely. If you don't get it you will probably continue to order from them.

There a plenty of places to get stuff where you never need customer service attention.

There are places that ship the right stuff that works every time.

I will take not needing customer service over the hassle of requiring great customer service every time

So what is the deal Big Hitter? It appears that you only surface in this forum when there is a complaint and that your agenda is solely focused on bashing V4L. Perhaps I am wrong, if so, can you point out a single thread of yours that offers support and is not of a critical or bashing nature. If this is an attempt to persuade V4L customers to a different brand as per your tag line, perhaps it's time to let Rob know what you are doing.

Your actions certainly don't cast a good light on your peers and the forum that you call home. Isn't there some other forum your can grace your presence with where your instigating and bashing tactics will be embraced? I'm guessing no. As a modder, I won't purchase or recommend Rob's products simply and solely due to your malicious intentions.

As one forum member to another Big Hitter, I would hope that you could see how irritating and non-productive it would be if I took it upon myself to play this game in your home forum. The fact is these 2 companies are apples and oranges, each serving it's own market, each appealing to it's own niche....there is more than enough room for both. In a certain sense one relies upon the other and actually benefits by it and that one is not V4L.

Just to let you know I am not terribly interested in some clever masked reply of how you think magnifying issues make things better which will only serve to insult our collective intelligence since we both know what the real agenda is. Funny thing is I like Rob so let us resolve this with you staying in your sand box, and with me remaining in mine.

 

[keyzygirl]

Boy Snow,all I could come up with is......Hey!You want a bigger spoon?I have a huge wooden one hanging on the wall.
You said it much better.Thank you!

 

[MaXXout]

v4l so far has been A++ for me i find it weird you are getting all these bad items from them.

 

[SnowDragon]

Ya know Keyz I've held my tongue on this before and to tell you the truth I'm a little disappointed that I've gotten involved. I come here because this place gives me pleasure not to confront others. In any case I said what need to be said and I hope it ends here.


When I look at this post I can't help but feel that Vinterchaos is the unknowing victim of lingering frustration from an over-the-top post that transpired on Sunday.

Vinterchaos' post is polite, appreciative, non-threatening, and even splashed with a little self-deprecating humor. I'm a afraid that some of Sunday's spill over may have chased him/her away from replying and if that is the case, then it is the exact opposite of what I thought our family embraces. Vinterchaos I truly hope you do reply back, if you don't it's cool I understand, but please know from my perspective a number of responses to your post stem from an incident that had really nothing to do with you.

After reading the OP the first thought that came to mind was that these problems all boil down to simple post adjustment issues. I pm'd Vinterchaos in hopes that perhaps a quick fix could revive his/hers batts and cartos back to good working order. I have not received a response and hope if Vinterchaos reads this, that he/she has found success with fixes I suggested. Please know that I truly hope that your confidence in V4L products and that your faith in the forum as a warm and inviting place has been restored.

In any case Vinterchaos I wish you the best.

 

[keyzygirl]

I totally agree,I want all the V4L members to feel that they can come here and feel like we will be understanding and helpful.I hope this member will post again and give us that chance.I want this to always be a friendly,helpful,family place.