I received my titanium indulgence last week and it looks awesome.BUT I am having a problem with the switch unit,I can't just push it down I have to push it down and "wiggle" my thumb for it to make contact.Has anyone else had this problem?I can live with it for a while but I would love to have it work as just a "push" switch instead of a "push and wiggle" switch.
- Status
hiya Tread1
this is a Customer service issue -
I would like you to send to mud
eastmallcs@gmail.com
your order number in the subject line
your real name and your forum name
then state your issue clearly and simply please.
and I am sure he will try to help you
he is a nice guy, -- ask nice --
Thanks Di,I have already sent a message thru the website.
I was hoping someone else had this problem and had found a quick fix.This is the only PV I have now and I would hate to go back to analogs while this one is being fixed/replaced.
I was hoping someone else had this problem and had found a quick fix.This is the only PV I have now and I would hate to go back to analogs while this one is being fixed/replaced.
Thanks Di,I have already sent a message thru the website.
I dont think I have heard of this problem before,
but you never know,
we have some really clever peeps here on our forum,
someone may come up with a quick fix for you,
and mud is a smart
he may come up with something for you - hahhaahahah
( aaaaaaaaaaaw, Rick, --
you know I luvzzz you muchly -- really, hahahahahah
)
Last edited:
Thanks Di,I have already sent a message thru the website.
I said this one please -- Tread1
cos the web one is not working properly --
eastmallcs@gmail.com
your order number in the subject line
your real name and your forum name
then state your issue clearly and simply please.
Thanks Di,I saw muds post about the new email he made this morning and I thought the website one was ok to use,but I sent it to the @gmail address too now, if the site one does work Mud can read my problems twice
Thanks Di,I saw muds post about the new email he made this morning and I thought the website one was ok to use,but I sent it to the @gmail address too now, if the site one does work Mud can read my problems twice
OMG
poor baby
he will have too many emails to read,
he will go crosseyed
and not be able to find his - eeeer -- Indulgence to vape --
I will have to go over there and grope around
and help him to find it !! hahahahaha
8-o 8-o
my switch unit just stopped working, i ask mud about it and he trusted my testing skills enough and he will sort me out on the 10th when i do my next shopping spree
My titanium switch is also a bit vague, possibly a dodgy batch or assembler. I'm thinking latter, because the bottom internal connector on the switch unit seems to have been mashed in sideways at the end, (like when you get a nail 90% in then screw up the last hit and bend it sideways).
But it works well enough for me, so I don't really care enough to chase it
But it works well enough for me, so I don't really care enough to chase it
My Indulgence switch is pretty much shot too. With the 6V extended cup and using a multimeter, I can only wiggle the switch around to get around 3V output. I tried emailing customer support through the website, but never received a response...
The reason you have not had a respnse after sending through the contact us page, is because the note next to it, states that is it not working, and that eastmallcs@gmail.com has been in use for the past approx 5 months. Sorry about that, we'll be back on that very soon.
thanks, and I responded to your email sent to eastmallcs@gmail.com today.
rick
thanks, and I responded to your email sent to eastmallcs@gmail.com today.
rick
My Indulgence switch is pretty much shot too. With the 6V extended cup and using a multimeter, I can only wiggle the switch around to get around 3V output. I tried emailing customer support through the website, but never received a response...
Considering the hundreds we have sold, ( I should say the several thousand now ) it's doubtful. But the switch is the weakest link in any device, as you know, it has moving parts, and is steadily used.
As Rick stated after several thousand sold --
with only less than a dozen button probs,
that is not a bad track record,
and as also stated, the button is the only moving part
so it is the only part likely to fail.
just please contact CS and the issue will be sorted
under our warranty terms and conditions.
with only less than a dozen button probs,
that is not a bad track record,
and as also stated, the button is the only moving part
so it is the only part likely to fail.
just please contact CS and the issue will be sorted
under our warranty terms and conditions.
I am having the same problem, but I bought mine from Chad at ecigsupply.com
Wiggle worked for a bit, but now it is DEAD. I have tried:1. Maybe a problem with the batteries so I purchased new batteries. No help.
2. So, I purchased new atomizers. Just received them and again, no help.
3. Maybe needed Noalox, so bought that. No help.
So I know it is the switch.
Last edited:
I am having the same problem, but I bought mine from Chad at ecigsupply.com
1. Maybe a problem with the batteries so I purchased new batteries. No help.
2. So, I purchased new atomizers. Just received them and again, no help.
3. Maybe needed Noalox, so bought that. No help.
So I know it is the switch.
Hi, katking
contact -- Chad at ecigsupply
as a seller -- he should have some sort of warranty
and Customer Service in place for you.
thats why you should only buy from eastmall, every vendor has issues with products going faulty, it just happens but the most important part is how the company you bought form handles those situations.
I dont care that a product dies or goes faulty when i know the company will stand behind what they sell. A good company is in the business of selling good products but we all know some things go bad. The good thing is, if you buy it form eastmall and if it dies, stops working or is faulty, they will fix the issue every time. You can rest assured about that.
I dont care that a product dies or goes faulty when i know the company will stand behind what they sell. A good company is in the business of selling good products but we all know some things go bad. The good thing is, if you buy it form eastmall and if it dies, stops working or is faulty, they will fix the issue every time. You can rest assured about that.
I am having the same problem, but I bought mine from Chad at ecigsupply.com
1. Maybe a problem with the batteries so I purchased new batteries. No help.
2. So, I purchased new atomizers. Just received them and again, no help.
3. Maybe needed Noalox, so bought that. No help.
So I know it is the switch.
The switch went bad on the indulgence that I got from esigsupply after 30 days. I sent Chad an email, he called me on the phone, had me send my indulgence back, and in about a week sent it back to me with a new switch. I still don't know exactly what the warranty is on an indulgence purchased from esigsupply, but they definitely honor it.
- Status
