I'm going to put my comments in red throughout your quote because I'm lazy and it is to long for me to remember everything otherwise.
Hopefully none of my response came across harshly or rudely as it wasn't meant that way. Just answering the questions you posed as accurately as possible.
I'm sorry that you are worried about running out of liquid as we have all gone through making the switch and I know how much it would suck to have to smoke cigarettes while waiting for liquids.
But I can tell you that I have never had a problem with ordering from Ms T. I can honestly guarantee that the current situation is definitely an exception and not the way that she usually gets things done.
Unfortunately I do not currently have any unopened bottles of her liquids myself. Otherwise I would offer to ship you out a bottle first thing in the morning at my own expense to help you out.
Please just be patient and realize, not just with Ms T but with some other vendors here also, that as you stated you already know that some of these are home based businesses and therefore sometimes exceptions to our normal expectations need to be made just as much of the time exceptions are made by these businesses in the way they treat their customers much better than the way huge companies do.
(p.s. I started writing this probably an hour ago, when there were only 4 replies, and kept rechecking myself and getting distracted so I have no idea what comments have been made since then. And as you can see I too get quite long winded when writing about something that I believe.
)
On the many good comments regarding Ms. T's Bakery e-juice - especially about the prompt delivery of orders and "delicious flavors", I placed an order on Jan 7.
Both of those things are usually very true. As can be seen from other threads here on the forum she announced ahead of time that she would be closed for Christmas and to move her office.
Quoted from another thread:
12-18-2009, 12:38 PM #1117 radicalfrog
USA Supplier
Join Date: Sep 2009
Location: Boothbay Maine
Posts: 885
Hey there everyone. OK I miss you all so much it is awful.
It is so cold here just like 2 degrees . OMG
Anywho here is the deal on what is going on. First I am getting the past orders out today and tomorrow. What I am going to have to do. Since I am now, not able to get your orders out in a timely manner is.........I will give you until Sunday December 20th to get your orders in before Christmas. Those orders will go out on Monday December 21th.
Here is the bad news! I am trying so hard to keep up with moving, Christmas and my Son that I am going to have to shut down until after Christmas. OMG I hate to do this and thought I could keep up. But I am only one person (not 4) Hee hee.... I am not able to keep up and not keep you all waiting for your orders. I will NOT do that to you all! I just hope that you all don't leave me. But I think it is best for us all that I do this. No excuses at all I just can't do everything at once and assure that I won't make mistakes. So I will have to close down until after Christmas.
So get your orders in Before December 20th and I will get them to you!
As you may know I don't have the internet at my new house until December 24th so if you all have questions please feel free to text or call me at 207-837-3445 that is my cell phone and I always have it. I will check in hopefully everyday until I get it turned on over at the new house.
OH YEAH more BAD news. I am out of French Toast. I bought the company out of my secret flavor!I won't have that until I re-open.
Oh gosh I hope you all understand.
Ms T
__________________
Ms Ts Bakery Essentials There's Lovin' In Our E-Juice
She stayed closed until January 4th and then reopened. She had a notice on her front page while she was closed letting people know about it. However she did not stop people from making orders while closed down. When she reopened on January 4th I think it was just a simple oversight not to think to put a notice up letting people know that things would be slightly delayed due to catching up on 2 weeks worth of orders.
It's now 5 days later. My debit card was charged, but the order hasn't shipped. I sent an email through their web-site last night asking about my order and it was a little disconcerting to receive a response that sounded a lot like excuses, with a promise to ship it out today.
It's not good business practice to receive payment for an order that almost a week later hasn't even been processed. I'd feel a little better about the whole thing if I hadn't been charged until the items shipped out. I now feel stuck, helpless, without remedy and potentially out some money with no product.
A home based business is still a business - period. Am I wrong to expect a confident, professional effort to proactively resolve order issues with clear communication and satisfactory resolution?
Is this the way most e-cig/e-juice suppliers operate? Or, did I make a bad decision choosing this vendor?
Has anyone else ever experienced a problem with this e-juice supplier?
Yes a home based business is still a business, but unlike a large corporation who has stocks of their product sitting on a shelf waiting to be bought, a single person home-based business that creates each order as it is placed cannot be expected to change their location without any delay in normal business.
You have the right to expect anything you would like to expect but, as I have stated in regards to even other larger companies on this forum, at the same time I would expect people to have the decency to take up such matters with the company/individual first before making a public display of it such as this.
Above you stated that you sent an email last night. So my question would be what time of night did you send the email and how long did it take for you to get a response to that email?
I know from my own experience and the experiences I have seen posted by others that Ms T is usually just about instantly available at most reasonable times and at some not so reasonable times. As an example : a few days back another customer had a question about an order they had placed, and posted on the forum about it, and as it was one that nobody besides Ms T could answer I sent her a message to let her know that someone had a question. This was around 11pm or later. She instantly called me as she was up making orders still and asked me if I would please let the person know to call or text her their order information and let her know what it was they preferred pertaining to their question. This wasn't about a delayed order it was just a question about the amount of nic in her liquids.
I know I am new to all of this and it was my oversight to not order enough juice from cignot with my initial 510 starter kit, but when I placed my order with cignot I received it in less than 4 days!!
I placed the order with Ms. T's the day after I placed my order with cignot. I didn't even have my e-cig yet and I ordered the juice I knew I'd need. The website clearly stated "quick and fresh" - there was no indication that they were not processing or shipping orders. There is nothing that states their practice is to receive payment upon ordering, not shipping.
Earlier this evening when I checked, yet again - I see clearly, in red letters that orders placed now won't ship "until the end of the week or beginning of next week".
If I had seen that a week ago it would have been my decision to shop elsewhere or wait.
As I said above I believe that was a simple oversight that occurred and any one of us could have made the same mistake.
Will I have a problem getting relief and remedy from Ms. T? Should I try to cancel the order and get my money back? Is the product really worth the poor service, lack of proper communication and (I hate to say this- but) disregard for potential future business?
I can tell you that there is definitely no disregard for you or any other customer. She has been working day and night to get orders caught up because she gets upset over having to make people wait.
I'm not sure if you know how but if you go to her profile and then look at her past threads and take a look at how much she used to post on them to be able to be in communication with her customers and then compare that to how much she has been posting lately you will see a huge difference which is attributable to the fact she has been so busy lately.
I can also tell you that I would consider the product worth waiting for. I have not had a single order of liquid from her yet that has not been exactly what I expected it to be and most of my absolute favorite flavors come from her.
At this point I'm certainly reticent to ever place an order there again.
Am I wrong to think telling a brand new customer that you "fell behind" on orders because it was the holidays and you moved into a new house and you're now "playing catch up" - well, sounds like unprofessional excuse-making instead of active customer service problem solving? In the same correspondence I was also "vaguely" promised processing and shipment today, and not only was it not shipped, it's not even processed.
see above quote. Those "excuses" are exactly the same thing she said back before closing so are obviously not just made up excuses to try and appease a disgruntled customer. What may seem unprofessional out of context is actually a single person running a small business who likes to be open and honest with her customers and keep them informed of why what is going on with her and by association their orders. If you look through these forums there are a lot of similar small businesses that are also informative in such a way as that is a difference between dealing with small home based businesses and large corporations.
I'm now almost 4 days analog free and really loving this whole vaping journey. I'm going to run out of e-juice and I don't want to have to resort to picking up analogs while I try to figure out who will reliably ship e-juice quickly as promised on their web-sites
I apologize for being so wordy and for sounding so cranky and whiny - I AM cranky and whiny!
Any suggestions? Did I choose a poor e-juice supplier? Do you know of a reliable e-juice vendor who will ship decent product quickly? (not dekang- not liking the dekang so much, want to try something else)
Thanks everyone - I consider you all a huge part of my success to date
Remie
Hopefully none of my response came across harshly or rudely as it wasn't meant that way. Just answering the questions you posed as accurately as possible.
I'm sorry that you are worried about running out of liquid as we have all gone through making the switch and I know how much it would suck to have to smoke cigarettes while waiting for liquids.
But I can tell you that I have never had a problem with ordering from Ms T. I can honestly guarantee that the current situation is definitely an exception and not the way that she usually gets things done.
Unfortunately I do not currently have any unopened bottles of her liquids myself. Otherwise I would offer to ship you out a bottle first thing in the morning at my own expense to help you out.
Please just be patient and realize, not just with Ms T but with some other vendors here also, that as you stated you already know that some of these are home based businesses and therefore sometimes exceptions to our normal expectations need to be made just as much of the time exceptions are made by these businesses in the way they treat their customers much better than the way huge companies do.
(p.s. I started writing this probably an hour ago, when there were only 4 replies, and kept rechecking myself and getting distracted so I have no idea what comments have been made since then. And as you can see I too get quite long winded when writing about something that I believe.
)
