Prodigy - Stuck Again

[taukimada]

You ARE correct in saying from a customer service standpoint, this is a nightmare. I do agree 100%. You were asked to send your entire unit in. You sent the switch. The problem was not the switch. If you want to complain about customer service then you need to do what is asked of you as a customer.

If you buy a computer. You get it home and a month later the dvd player quits working in it do you just send the dvd player back to dell or hp?? NO you send the entire laptop. Same here. If you choose to just ship the switch back then you CHOSE to do that. It was not a problem with the switch.

BTW you also say your atomizers are not the issue they don't have squashed silicone rings. The squashed silicone rings PS is referring to is the rings in the adapter.

Plus considering Steve has sold in excess of 500 prodigys to date (not sure of exact number) 10-20 messed up switches is not even 10% way away from the 50% mark.

i used to work for a company that did warranty repairs for Gateway and HP laptops..

you'd be amazed how many people send in a laptop with the complaint "my laptop won't boot into windows... i get the splash screen and it reboots" and then send the laptop in without the hard drive...

i am never going to understand why anyone with a technical problem with a product would leave any part of the product out of a return for fixing

 

[frankie1]

Fortunately, I have a VP2 that I was never able to sell that I'm using now in the interim. Of course, with my Prodigy being out of commission for most of the last month, it's now pretty much my main PV. I'd rather this wasn't the case. ;-)

I only wish there was another viable 5 volt alternative out there. It still doesn't exist yet.

The gg has one....they have GREAT customer service

 

[BrockJ]

I find that the best way to get attention and great customer service from Casey (and PS in general) is to go off the deep end and post irate comments towards her on the forum or personally attack her character in email.

Then... when she replies or makes a post, bicker back and forth with her in multiple posts. Drag it out as long as possible.
(that's her favorite / the cherry on top)

She loves that more than puppies, cupcakes and especially more than pudding cups.

Always works for me


I can and do understand your frustration but *really now*...

I've had a couple of issues and I can assure you that they're going to take care of it. It'll be fixed.

It's a $100 thing... I'd throw mine in the trash and go back to hooking for crack before I'd act like that in public.
(Damn I loved those red shoes)






.

 

[Synthnadz]

I'm going to restrain myself from replying to each comment, as hard as it may be. ;-)

Anyway, I just want to say that I understand that Casey and Steve are indeed trying to do the right thing, even if I do disagree with their specific policies. In short, I'm going to cross my fingers until I get my Prodigy back, and hopefully I will be able to move forward without any technical failures for a while.

I apologize to those of you who think that I've been just trying to make a scene here, as that wasn't my intention at all. My attempts at conveying my position were submitted for the sake of discussion, as others have reported similar frustrations to me both on and off of the forums.

I only hope that measures can be taken as we proceed to help ensure that these switches perform as expected. Many of us rely pretty heavily on these devices for our daily existence. Loosing your Prodigy for a few weeks straight is not as easy as it may seem from afar. ;-)

Thanks,

...D

 

[mcl5000]

It's a $100 thing
.

For $100 you should get a quality product. I'm not saying that the Prodigy isn't a quality product (I've never owned one, but I hear they're great), but when you spend $100 on something, let alone a PV, you expect it to be fixed if something goes wrong with it.

Was going to stay out of this thread because I have absolutely ZERO knowledge of what's going on, but this was a ludicrous comment.

 

[Piedlourde]

All of these devices are "experimental" in my mind. I expect problems to occur. If the seller/manufacturer is willing to fix the device within a reasonsable warranty period then I'm ok with that.

I have multiple devices now. I don't depend on a single one. They all have their strengths and weaknesses.

And I agree: If you are having a problem with your device send everything back, including the atty (even if it works for you on another device) so the supplier/mfgr can try to recreate the problem. If they can, then maybe they can develop a "true" fix for the problem rather than a stop gap.

 

[frankie1]

I don't quite know how to tell ya this, but I sent my Protege in on 11/02, just regular old USPS, I have it back today......That seems PDQ to me!

Thanks Steve and Casey!!

 

[digitalmechanic]

Update:

After tons of frustration and drama, the new replacement switch for my Prodigy (the plastic, 'new' version) just completely died. It was missing about 1 out of every 5 button pushes since day 1, and now as of about an hour ago it's completely dead.

Of course, my 'old' switch (which was only a month old before sticking in the 'on' position) is now at PS for repair, so I have 2 dead Prodigy switches to contend with, and nothing to vape. This is really lame, to say the least.

So, I now have to send back my entire unit and all of my accessories so that PS can determine that I do, in fact, know what I'm doing, and replace my switch yet again. More hoops to jump through to get something that has never consistently worked since day 1 working again. Well, for at least a few days.

How many more reports of this do we need before someone actually acknowedges that these switches are not properly designed and actually does something about it for paying customers? I'm over $200 deep with PS, and have yet to have a pleasurable, lasting vaping experience. Time to look for another mod - one that I can depend on.

Lame.

it's a piece of junk, plain and simple. cross it off as a loss and get something else. i'm switching to a janty stick seeing how well it works.

 

[BrockJ]

it's a piece of junk, plain and simple. cross it off as a loss and get something else. i'm switching to a janty stick seeing how well it works.

LOL... I've had two of the Janty Sticks. Still have one totally shorted out due to the attys leaking at the lower connection which you aren't able to access to clean. No way into the unit for any maintenance.

Good luck with that..

I have absolutely ZERO knowledge

Ok .........



.

 

[Flitzanu]

it's a piece of junk, plain and simple. cross it off as a loss and get something else. i'm switching to a janty stick seeing how well it works.

i'm sure 1000 units sold may show a different opinion on that.

just sayin.

 

[a2dcovert]

I looked at the JS but the plastic housing, the 10440 battery, and the atty connection inside the housing turned me away fast. Juice is going to leak sometimes no matter how careful you are. On the JS that means a leak inside the case, very bad. Go and get one man, that leaves one more Protege for us to buy.

Kevin

 

[gjrhine]

I looked at the JS but the plastic housing, the 10440 battery, and the atty connection inside the housing turned me away fast. Juice is going to leak sometimes no matter how careful you are. On the JS that means a leak inside the case, very bad. Go and get one man, that leaves one more Protege for us to buy.

Kevin

I have two JS (version 2, no leaks) and get more vapor from both of them than both of my Proteges. I think it is probably because the shorter electrical connection allows for less resistance. And then there is something to be said for the USB connection and overall size. Yes it's plastic but it just works. I like the JS and Protege equally well for different reasons.

 

[digitalmechanic]

i'm sure 1000 units sold may show a different opinion on that.

just sayin.

and i'm sure me and everyone else who already sent their protege's in once only to get back a stuck switch again make all those glowing reviews worthless. Waited forever to get it, only have to send it back, get it back and it's broken in a week. But stuff like this happens all the time, but when you read others having the same issues. well, then it's plain and simple, there is either a batch of defective protege's or there is a design flaw. I hope it's the former and not the latter, but time will tell.

 

[digitalmechanic]

I looked at the JS but the plastic housing, the 10440 battery, and the atty connection inside the housing turned me away fast. Juice is going to leak sometimes no matter how careful you are. On the JS that means a leak inside the case, very bad. Go and get one man, that leaves one more Protege for us to buy.

Kevin

i have a protege sitting right here. I sent my broken switch back, and a week later it breaks again. All I'm saying is that i sympathize with the OP, we can ..... and moan or we try something else. but sometimes folks need to ..... and moan to move on.

 

[a2dcovert]

I have two JS (version 2, no leaks) and get more vapor from both of them than both of my Proteges. I think it is probably because the shorter electrical connection allows for less resistance. And then there is something to be said for the USB connection and overall size. Yes it's plastic but it just works. I like the JS and Protege equally well for different reasons.

You just made a point that I think is important. You said you own 2 JS V2's. The issues I was talking about were problems with the V1 JS. Think about all the people who had problems with the V1. So give the Protege V1 a chance. There will probably be a protege V2 with all the current issues resolved just like the JS did.

Kevin

 

[gjrhine]

There have been many versions of the Prodigy and Protege if you noticed the changes, some subtle, along the way. What do mean give the Protege a chance? I said I like it.

 

[a2dcovert]

There have been many versions of the Prodigy and Protege if you noticed the changes, some subtle, along the way. What do mean give the Protege a chance? I said I like it.

I'm sorry Gary, I guess I was saying that to the OP and digitalmechanic. Got kind of confused. there for a minute.

Kevin

 

[frankie1]

IMO the fact that these posts have not been deleted by Cashmere speaks volumes about the integrity of Puresmoker. I have experienced sub forums where this thread would have been closed if not deleted. I agree with whoever said that these are NOT slick production devices and are new technology....give it time and expect some difficulties...or buy from China, they are slick production devices!

 

[Synthnadz]

IMO the fact that these posts have not been deleted by Cashmere speaks volumes about the integrity of Puresmoker. I have experienced sub forums where this thread would have been closed if not deleted. I agree with whoever said that these are NOT slick production devices and are new technology....give it time and expect some difficulties...or buy from China, they are slick production devices!

Yea, c'mon everyone - let's applaud marginality like Frankie1 suggests. Clearly that will lead to innovation and better design! (sarcasm, yes)

And if the relevant posts in this thread were deleated, I myself would surely not be a customer any longer. This isn't anything anywhere near 'trolling', and as such has every right to exist.

Just because something isn't as bad as something else doesn't make it good. Hopefully this makes sense to you. ;-)

 

[frankie1]

Synthnadz: Clearly your interest is to obtain a refund. Go for it, but do NOT put words in my mouth. I did not say they were "marginal". I said they were not mass produced such as the products coming out of China. They are new and may have some issues....which are being addressed by the manufacturer. If you do not wish to deal with the bugs in the original production, buy elsewhere. It is a pretty simple concept.

As to deleted threads, several vendors on this forum do exactly that. It is unfortunate but it is true. I agree with you, I do not buy from them. However, the point is valid, it speaks to the integrity of the manufacturer. Obviously your negative posts have cast doubt on the manufacturers integrity and I am only pointing out there are two sides to the story. Steve and Casey both attempted to work out the issues and you just dismissed their efforts and insisted on bashing the product.

It is apparent you don't want resolution, you want to gripe and complain. You want to discredit the product because YOU don't like it. Well, tough...others do and are not having the same issues you apparently do...sounds like USER error to me!

And as for the rest of your BS.....PFFFFT! And I am not being sarcastic!