Prodigy V1 Switches are in

[Casey@PS]

That's right. I promised you they were on their way

Should be listed by 5 tonight. Both resistored and non-resistored. So let's all just take a deep breath....

 

[Walrus]

Casey, are they still the newer rubberized switches, or have ya'll gone back to the plastic ones?

 

[Casey@PS]

I believe they are plastic... have to double check with Steve on that. He should be back any minute.

 

[Casey@PS]

Confirmed. Plastic.

 

[Walrus]

Coolness. That should help with some of the issues, but I'm sure that's why ya'll changed back. I've never had a problem with my plastic switches.

 

[Casey@PS]

Yeah, the main issue with the rubber ones was more the way people were taking them out- it was a bit too easy to break the soldering with the rubber when people tried to pull them out through the top rather than push them up from the bottom. Hopefully the plastic will cut back on that.

 

[bearscreek]

Oh, my gosh. Now I have to decide which one I want.

 

[frankie1]

Hey Casey: I want an unresistored one. I need the 18650 battery and does that fit in the multi charger that I got for the Protege or do I need to order a charger for it?

 

[Casey@PS]

Hey Frankie, the 18650 will fit in the Protege charger.

 

[frankie1]

Whoo Hoo...Now I will buy liquid. Do you still have the Riskee? I bought Cashcap, but it is too perfumy. I think the Cashtab is the one everyone liked? Is it as perfumy? and do you have it??? LOL

 

[Casey@PS]

No Cashtab. I think we still have some Riskee in stock- but you know the rules. No drop down menu= no mas.

 

[Casey@PS]

They're up!

 

[vapn]

I am looking at my switches now and they are rubber... Should I be extra careful taking it out and putting it back in? I don't want to mess it up that's for sure.. Yea both mine are rubber housings.. No problems with them though.. And I change them often.. back and forth between 3.7 and 5v... I wish there were a switch on the outside of the unit to do this change.. But that is asking a lot I know..

OK I just re-read your post Casey. I always push them out with the battery so I should be fine then... I can see why you would break it pulling on the center post.. That just doesn't make sense.. but I am sure you see that kind of thing every day.. broken atomizers and switches..

 

[BrockJ]

My original is rubber. I think the damage comes from people trying to pull it out instead of pushing it up.
Mines never given me a single problem but I did just order one of each to be safe.

 

[MaxUT]

That's right. I promised you they were on their way

Should be listed by 5 tonight. Both resistored and non-resistored. So let's all just take a deep breath....

A resistored switch for a Prodigy V1, Order # 17497.

See:
Ticket #4924282 10/23/09 (closed)
Ticket #8676832 10/28/09 (closed)
Ticket #1495839 10/30/09 (open)

I didn't get a response on any of the above. Was I supposed to?

Does a customer customarily receive a response after opening a ticket?

One of my questions was, do I have to send in the defective switch before I can be sent a replacement?
I still don't know about that one. I've had a USPS Priority box and bubble wrap sitting on my table for awhile now. If I do have to send it in, I'd like to know about that asap because of the extra delay of shipping it to TN.

Not knowing drives me nuts, and that's not a long trip for me at this point... I guess it's partly my fault for not purchasing a SB or other mod as a back up. This leaky %$@#&@!#% 510 I'm smoking is not doing the job.

If you do respond to this post, thanks.

Max Dixon
Ogden, Utah

 

[Synthnadz]

They're going to make you send in the defective switch, MaxUT. That's the policy they offer, without exception. So, you may as well get that thing in the mail already.

Even if you feel your situation warrants having the replacement sent out first, I can almost guarantee you that they will not feel that way. ;-)

 

[MaxUT]

They're going to make you send in the defective switch, MaxUT. That's the policy they offer, without exception. So, you may as well get that thing in the mail already.

Even if you feel your situation warrants having the replacement sent out first, I can almost guarantee you that they will not feel that way. ;-)

FAQ (Frequently Asked Questions)

Q8: What is your warranty/return policy?​

A8: Pure Smoker offers a 7 day money back guarantee on all hardware. Customers have 7 days from receiving the item to initiate the return process by submitting a ticket via our contact page. We will then provide return instructions.​

Warranty:​

*Atomizers and batteries carry a 7 day limited warranty.​

* The Pure Smoker USB Pass Through carries a 3 month limited warranty.​

*Prodigy hard parts (Adapters/Housing/Switch) carry a 6 month limited warranty.​

* Bulk atomizer purchases do not carry any warranties.​

We do not accept returns or exchanges on any of our liquid products- regardless of whether or not they have been opened or used.​

PureSmoker.com - Home of the USA Built PV !!!

 

[Synthnadz]

Yes, but I'm just telling you what their return instructions will be, in light of you not getting a response. I'm just trying to help save you from wasting any more time. ;-)

 

[MaxUT]

Appreciate it, Syn.

Lotta job stress lately--miss Prodigy-- see avatar for approximation of current state of mind.

 

[Casey@PS]

Hey Max, Check your spam folder. I've responded to each ticket. If you haven't gotten them, just shoot me a pm, and we'll get you taken care of. You should also be able to see the response by logging into your Puresmoker account. We will need you to send the switch in for repair.