Puresmoker Please Stop Deleting Negative Threads. It’s Shady.

[kypp]

Last Thursday I ordered a PeeWee starter kit, received it Saturday. Have been using it all weekend, and love it. I'm a regular internet shopper, and a two-day turnaround like that is unheard of. No problems with Puresmoker, except for the fact that they're out of stock on most items, but I don't that that's their fault.

 

[dovelove]

Last Thursday I ordered a PeeWee starter kit, received it Saturday. Have been using it all weekend, and love it. I'm a regular internet shopper, and a two-day turnaround like that is unheard of. No problems with Puresmoker, except for the fact that they're out of stock on most items, but I don't that that's their fault.

I'm happy for you but this doesn't relate to the original thread. The original thread is about asking Puresmoker to retain all threads, not just positive ones.

 

[T6336]

If anyone does not like the way this forum or sub forums are run, they are more than welcome to start their own forum and run it how ever they like.

D_Struct is right. If ANY VENDOR pays for space, they can delete ANY THREAD they wish. I have not seen PS delete a thread where there were negative comments, and there are more then enough about them. Unless, as was stated earlier, someone was totally inappropriate and posted something like "F*** this supplier", which is potentially offensive to some, and not worthy of being posted. Again, if you do not like the way the sub forum is run, then DON'T READ IT or start your own.

Any vendor, no matter how good they are is going to upset someone at some point and generate negative comments. It would be very suspicious to find a forum with nothing but good comments all of the time.

 

[gep]

Reading Daniel's post again, I noted that basically what they are saying is that they don't want the forum used as a customer service reporting area. They have a dedicated person to address those issues now, so it's not necessary to post your customer service issue there.

And venting your spleen on the supplier's forum because something didn't go right with your order is just flaming, plain and simple.

There is a forum for reviews and you can express your displeasure there.

(This user's opinion in no way reflects the opinion of the administrator of this forum or any other member of this forum. Please direct all comments/qusestions and complaints to (**xxx-747-7699**)

**Decipher it yourself**

 

[dovelove]

If anyone does not like the way this forum or sub forums are run, they are more than welcome to start their own forum and run it how ever they like.

D_Struct is right. If ANY VENDOR pays for space, they can delete ANY THREAD they wish. I have not seen PS delete a thread where there were negative comments, and there are more then enough about them. Unless, as was stated earlier, someone was totally inappropriate and posted something like "F*** this supplier", which is potentially offensive to some, and not worthy of being posted. Again, if you do not like the way the sub forum is run, then DON'T READ IT or start your own.

Any vendor, no matter how good they are is going to upset someone at some point and generate negative comments. It would be very suspicious to find a forum with nothing but good comments all of the time.

Looking through your previous posts, you're obviously not a 'real' newbie. Your first posts told someone to 'remember' something when it was your very first post and your next post complimented Puresmoker.

That is way fishy to me.

Also, the other post complimenting Puresmoker when it had absolutely nothing to do with the original post. I smell...

DAMAGE CONTROL

This is exactly what I'm talking about. Shady practices. To those saying that I bashed Puresmoker, I actually didn't. I just asked them to stand up to their reputation about being honest, retain all threads, not just positive ones and since it seems that they can't or won't, I give up. Anyhow, I've voiced my two cents, this thread will be buried in compliments about PS soon with the original issue unaddressed, as usual, I'm sure.

 

[T6336]

LOL.

Thank you for reading my previous posts. I appreciate the effort. Believe what you wish, it makes no difference to me. If something smells, I suggest you buy air freshener....it sounds like you need it.

The only Damage control this forum needs is "Troll Control". People do post positive and negative comments. Luckily for me, as a newbie, I have only had a positive experience with PS (I have only placed one order thus far through PS). If I should have a negative experience, and I have gone through all of the proper channels to resolve it, I will be sure to post it here as well.

Again, thank you for your comments.

 

[Brian S]

Looking through your previous posts, you're obviously not a 'real' newbie. Your first posts told someone to 'remember' something when it was your very first post and your next post complimented Puresmoker.

That is way fishy to me.

Also, the other post complimenting Puresmoker when it had absolutely nothing to do with the original post. I smell...

DAMAGE CONTROL

This is exactly what I'm talking about. Shady practices. To those saying that I bashed Puresmoker, I actually didn't. I just asked them to stand up to their reputation about being honest, retain all threads, not just positive ones and since it seems that they can't or won't, I give up. Anyhow, I've voiced my two cents, this thread will be buried in compliments about PS soon with the original issue unaddressed, as usual, I'm sure.

I don't have a problem with posts being deleted as this is a sub forum controlled by Puresmoker. If someone is woried about having their post deleted just take it to the review section.

What bothers me is the stock update thread which is supposed to be updated daily and is not. I check it every day for stock updates and get little or no usefull information.

Brian

 

[ZambucaLu]

Well that's exactly my point. Puresmoker posts everywhere. Suppliers shouldn't be able to do that. I've seen other suppliers being reprimanded for posting or answering threads in the general discussion section.. why is there a double standard?

There is no double standard Dove. Any supplier can engage in conversation on other forums...as many do. But they can't advertise or promote their products except in the supplier forum or in their own forum. Just about all the suppliers who've been here a while know that. Sometimes the newer ones don't so they have to be "reminded" and their posts deleted. If they repeat, then they get infractions. And Steve is not exempt from that either. And I'm sure if SJ ever saw something like that he would take appropriate action. So there really is no double standard.

That's all in the forum rules here : e-cigarette-forum.com • The place for electronic cigarette reviews, news and chat - FAQ: Forum Rules - All new members must read before posting!

Lu

 

[Jim Davis]

I don't have a problem with posts being deleted as this is a sub forum controlled by Puresmoker. If someone is woried about having their post deleted just take it to the review section.

What bothers me is the stock update thread which is supposed to be updated daily and is not. I check it every day for stock updates and get little or no usefull information.

Brian

Everyone has to remember that this is a two way street. Any complaints with PS, or any other supplier should first be taken up with direct contact to the supplier. ie; direct e-mail, phone call, web site complaint form. Usually the problem will be resolved. If the customer is still unhappy, then it's time to bring the complaint to the forum.

 

[Brian S]

Everyone has to remember that this is a two way street. Any complaints with PS, or any other supplier should first be taken up with direct contact to the supplier. ie; direct e-mail, phone call, web site complaint form. Usually the problem will be resolved. If the customer is still unhappy, then it's time to bring the complaint to the forum.

Big bold letters under the thread, updated daily. Kinda like K-Mart saying they would open a new register anytime there were more than three people in a line then not doing it. Our K-Mart closed. The good news is the thread was updated today

Brian

 

[Jim Davis]

Big bold letters under the thread, updated daily. Kinda like K-Mart saying they would open a new register anytime there were more than three people in a line then not doing it. Our K-Mart closed. The good news is the thread was updated today

Brian

That's good. Just to let ya know, my post started with "Everyone" It wasn't directed solely at you. I hope you didn't misunderstand where I was going with it.

Cheers;
jd

 

[WaildZeid]

I am New here, I just had the experience of a life time with puresmoker, I heard good things about them, I watched couple of youtube presentation by Steve and I was sold. I placed an order with them and I was very excited about it. My order was placed on 04/03/09 and it is the worst company I had ever did business with and they are really worried if they keep me as a customer or not. I would post the sad example of there customer service department (Casey Pukl) emails to me but it is no use. Long Story short they don't know what they are doing, they don't care if you (the Customer) happy or not they could care less about you. it is a shame that Steve can't actually capitalize on these comments made by customers and learn from his mistakes to make his business get bigger and better. They keep crying about running out of products and handling thousands of customers, the fact of the matter is there reputation is becoming very fishy and they should be out of business sooner than later and it is a shame. I forgot to mention that today is 04/13/2009 and I still haven't received anything from them other than their sorry emails and when i told them that I am not going to do business with them anymore they politley answered " Who Cares!!"

 

[Daniel@P.S.]

Hello Walid, (this is Casey P

I apologize that we have now come to this on the forum, but since you have taken my last email so wildly out of context, I would like one second to defend myself. We tried to contact you via telephone and email regarding the lack of stock in what you ordered:

today (6hrs, 4min ago) [4/13/2009 11:49AM] by Casey Pukl
Hi Walid,

We have attempted to call you about this matter, but haven't had any luck. I apologize for any inconvenience this may cause you, but we have run out of our stock of clove juice. We have a limited supply of Ca$h eLiquid and would like to replace your clove with another flavor. If you could respond to this with 3 other flavor choices so that we may substitute one and ship your order, that would be greatly appreciated. Again, sorry for any inconvenience!

Thank you,

Casey Pukl
Pure Enterprises, Inc.
PO Box 1200
Hendersonville, TN 37077
5 days ago (120hrs ago) [4/8/2009 4:54PM] by Casey Pukl
Hi Walid,

I apologize for any inconvenience this may cause, but we are out of stock in the eJuice 555 Blend that you recently ordered. Please respond to this message and choose 3 flavors in order of preference that you would like us to substitute at this point in time as to not further delay the shipping of your order. We will be subbing with the Ca$h eLiquid. Again, I apologize for the inconvenience.

Thank you,

Casey Pukl
Pure Enterprises, Inc.
PO Box 1200
Hendersonville, TN 37077

Then, when you responded:

today (5hrs, 50min ago) [4/13/2009 12:03PM] by Customer
Seriously , if you can't over night this order to me so I can receive it by tomorrow with any thing you actually have in stock. Then refund my money, I am no going to play this email tag game with you guys, I want an express shipment tracking number today or a refund today. It is getting kind of silly don't u think

Then I calmly reminded you:

Dear Walid,

We do not currently offer any type of express shipping. Your order already shipped today, so check your account tomorrow for a tracking number.

Thank you,

Casey Pukl
Pure Enterprises, Inc.

And that was when you exploded with:

today (1hr, 13min ago) [4/13/2009 4:40PM] by Customer
I don't know what to tell you, I have no adequate words to describe the horrible services and customer service you guys have. I assure you this will be the last time I do business with you. I already filed a dispute with pay pal and I am escalating it to a claim, after all the delays and mishandling of my order and being out of stock on all your products you have the courage of telling me that you don't offer an express shipping option!!! What exactly do you offer??! If I may ask. It is a shame that you can call yourself a business. No inventory, inability to handle volume, can't make it right to customer after screwing up their orders. What part of running a business did you get right???

What was I supposed to say but:

Dear Walid,

I apologize for your frustrations. Your order is in the mail, you will receive your product and be free to shop with whomever you please.

Thank you,

Casey Pukl

And not what you have accused me of saying, "Who Cares??"

Please do not take my messages out of context. I apologized several times for any inconvenience, and have done everything on my part to take care of your order.

 

[green-lantern]

I knew it. LOL

 

[T6336]

WOW. Casey and the others at PS...I DON'T KNOW HOW YOU DO IT. Having to deal with that "type" of customer every day. I have to give you all the credit for being able to keep your composure.

And look. The negative comment/post was not deleted as was previously insinuated.

 

[Monie]

The OP is just unfair. A few folks started posting their issues here and Puresmoker responded and helped. They've since implemented a new route for folks to use with issues....the ticket. How can they be expected to monitor all the posts here and their tickets, emails, PMs, etc. and still get any orders out. They have to cut it off on this thread or risk missing something they have to take care of. I've had excellent service from them, but I'm no "fangirl". I understand they have to cut it off or risk missing somthing they need to address. This is their area and they have mod privledges here just like any other supplier has in their respective areas. To call them shady for taking controll of the issues is just not fair.

 

[apachedug]

I've gotta say that I worried too that Puresmoker was getting 'too popular, too fast'--but I think they've managed to hold on to things like old-fashioned courtesy quite well.

Back during the Tenn move, I ordered 2 USB passthrus that I had some issues with, I emailed 'em & said "Can I return these for batteries, or carts, or something else??" I got back "Sure Doug. Let us know."

A week later I got another order (a BIG one during that one Friday night frenzy) & didn't like the taste of the menthol, I emailed them & said "Can I return this for another flavor, or empty carts, or atomizers, or something else? Oh yeah--and 2 USB passthrus I already wrote about."

Steve wrote back "Sure Doug. Whatever you want, buddy."

I sent the stuff back in a box with this note--"Can I get a cash refund on this stuff?" I was waiting to hear something back like "Doug would you make up your friggin' mind?!" But I didn't.

Steve responded a couple days after the box arrived. "Doug, your refund has been sent to your Paypal account. Hope you're doing okay, bud."

(And this is why I'm now sitting on the Puresmoker page, hitting refresh every 5 minutes....)

 

[Casey@PS]

WOW. Casey and the others at PS...I DON'T KNOW HOW YOU DO IT. Having to deal with that "type" of customer every day. I have to give you all the credit for being able to keep your composure.

And look. The negative comment/post was not deleted as was previously insinuated.

Just remember that there is only so much we can all do in one day. All we ask is that you put yourself in our shoes for a second, and treat us with the respect we treat you with. We're doing the best that we can- we're only 4 people... who are very composed.

 

[LuckySevens4U]

I've gotta say that I worried too that Puresmoker was getting 'too popular, too fast'--but I think they've managed to hold on to things like old-fashioned courtesy quite well.

Back during the Tenn move, I ordered 2 USB passthrus that I had some issues with, I emailed 'em & said "Can I return these for batteries, or carts, or something else??" I got back "Sure Doug. Let us know."

A week later I got another order (a BIG one during that one Friday night frenzy) & didn't like the taste of the menthol, I emailed them & said "Can I return this for another flavor, or empty carts, or atomizers, or something else? Oh yeah--and 2 USB passthrus I already wrote about."

Steve wrote back "Sure Doug. Whatever you want, buddy."

I sent the stuff back in a box with this note--"Can I get a cash refund on this stuff?" I was waiting to hear something back like "Doug would you make up your friggin' mind?!" But I didn't.

Steve responded a couple days after the box arrived. "Doug, your refund has been sent to your Paypal account. Hope you're doing okay, bud."

(And this is why I'm now sitting on the Puresmoker page, hitting refresh every 5 minutes....)

Yup, I think Steve is mellow and great. He went out of his way to take care of me on something too. I think things will get way better with them and soon. It was just the combo of the move, delays in customs, and a huge, growing business. Like I said, I think MOST of these guys out there MEAN well. Some just handle it faster and better than others, but some of that can be due to they are not as busy as other suppliers. What you have to look at in the end, is does the company mean well and will they take care of you and not rip you off. Yes, Puresmoker will do that. So will most of the others. To me where I get frustrated is when you get ZERO answer or communication. That part is what needs to be stayed on top of. Customer service just answering and saying, we got it, you'll be taken care of. I think they are on the right path with their new business plans that he has posted here, the new customer service rep answering emails, and issuing ticket numbers.

 

[green-lantern]

Nothing like making an ... out of yourself with your first post. I knew this guy was leaving some of the story out.

well most of it. LOL