Rainbow Vapor... anyone else have issues?

[Gritti]

Has anyone else ordered from RainbowVapor.com?
I've looked through the forum and came up with zip... so I thought I'd post here.

Positive or negative experiences?

I'm in the process of a negative experience with them right now

 

[Cobber]

Hey a fellow Kingstonite ... you are the first one I have seen actually post. I haven't even seen any one in Kingston with a PV or e-cigg.

On to your subject, no I have no inter action with them. I hope it works out.

 

[Cobber]

Woo Hoo I am coming up on my 2 months of no burning chemicals being sucked into my lungs!!

Hey Gritty we should have a Kingston meet and swap some juice (hehe that sounded dirty)

Go Kingston.

 

[DevilFishPhil]

Congrats on the 2 months! And I can't believe that's the first time I hear "swap some juice", I

Woo Hoo I am coming up on my 2 months of no burning chemicals being sucked into my lungs!!

Hey Gritty we should have a Kingston meet and swap some juice (hehe that sounded dirty)

Go Kingston.

 

[DevilFishPhil]

Gritti there isn't much info about Rainbow Vapor, well at least not any recent info:
http://www.e-cigarette-forum.com/forum/canada-forum/148737-rainbow-vapor-ego.html

From what I can't tell they're no longer a registered supplier on ECF (for what it's worth) http://www.e-cigarette-forum.com/forum/canada-suppliers/124698-sale-rainbowvapor-com.html

What kind of issues are you having?

 

[Cobber]

DevilFishPhil ... theses are AWESOME ... I'm vaping may freakin face off ... I have to refill now.

Thank you so much

 

[DevilFishPhil]

Haha glad you're enjoying them

 

[Gritti]

What kind of issues are you having?

Just some terrible customer service. Demanding payment be made within 3 hours of placing the order (ok, fine) but not shipping until a full day later and I had to ask for the tracking number. Spent a decent amount of money there too cuz my normal supplier is on holidays.

I dunno, maybe I just have high expectations because of the service I'm accustomed to with my suppliers.

 

[Gritti]

Hey Gritty we should have a Kingston meet and swap some juice (hehe that sounded dirty)

I may need to take you up on the juice swapping after this fiasco with the supplier.

 

[Gritti]

Is it just me, or is it unbelievably rude not to mention terribly unprofessional to tell an unhappy customer "I'm sorry you feel that way" ?!?!? AND offer no resolution whatsoever?

Can you hear my blood boiling???

I need a drink

 

[therealcmac]

Is it just me, or is it unbelievably rude not to mention terribly unprofessional to tell an unhappy customer "I'm sorry you feel that way" ?!?!? AND offer no resolution whatsoever?

Can you hear my blood boiling???

I need a drink

...............CANVAPE.............and never look back.

 

[Gritti]

...............CANVAPE.............and never look back.

I plan on it.... I actually have a regular supplier but they are on holidays and I was about to run out!!!

 

[kanadiankat]

Just some terrible customer service. Demanding payment be made within 3 hours of placing the order (ok, fine) but not shipping until a full day later and I had to ask for the tracking number. Spent a decent amount of money there too cuz my normal supplier is on holidays.

I dunno, maybe I just have high expectations because of the service I'm accustomed to with my suppliers.

Hey Gritti - hope you had a chance to have that drink!

The 3 hour payment thing is actually quite normal with etransfers. Most things you order online have to be paid for before the order is completed. You go through an online check out and end up on a secure page that asks for your credit card info.

With etransfers, you make an order then independently make the payment. The same software is used though - so an online store deducts and holds the items you ordered (so no one else can order them at the same time). Most ecig vendors allow 3 or sometimes 6 hours for payment - unless you are a regular they know will pay in time for the next shipping deadline.

Make sense?

 

[Danesnpits]

Is it just me, or is it unbelievably rude not to mention terribly unprofessional to tell an unhappy customer "I'm sorry you feel that way" ?!?!? AND offer no resolution whatsoever?

Can you hear my blood boiling???

I need a drink

Yikes!! Time to move on from there.

 

[DevilFishPhil]

Yowsers that's up there with the most unprofessional responses I've ever heard from a vendor... Did they at least mail your package?

Also: Reviews of Suppliers - Negative

 

[Cokeybill]

I had an order from Rainbow and they were fast and courteous to me. Back in July/11 was the order date. That was the only order(Export Eh juice).

 

[Concat]

It's not pitchfork worthy, imo. I've had experiences from other suppliers that while they don't warrant a negative review, they did encourage me to shop elsewhere. That's kind of what this sounds like.

I always pay with EMT within minutes of placing my order. I don't know why anyone would wait longer than 3 hours anyway... and unless I paid for xpress post, waiting a day or two before shipping doesn't phase me either.

I do dislike the phrase "I'm sorry you feel that way." It's a fake apology. I don't think it's malicious or anything, I just don't think some people realize it's a bit patronizing... to apologize, and then suggest it's not them, but rather the expectations of the customer that are askew.

 

[Gritti]

Hey Gritti - hope you had a chance to have that drink!

The 3 hour payment thing is actually quite normal with etransfers. Most things you order online have to be paid for before the order is completed. You go through an online check out and end up on a secure page that asks for your credit card info.

With etransfers, you make an order then independently make the payment. The same software is used though - so an online store deducts and holds the items you ordered (so no one else can order them at the same time). Most ecig vendors allow 3 or sometimes 6 hours for payment - unless you are a regular they know will pay in time for the next shipping deadline.

Make sense?

KK, my issue isnt with making payment within 3 hours... that's standard, I get that and always pay immediately. I've been vaping for about a year now so I fully understand how etransfers work.

My issue is that the vendor received my payment in the early afternoon but didn't bother to ship my order until a day later. From a customer perspective, I expect the same promptness in which I provided payment.

 

[Gritti]

Yowsers that's up there with the most unprofessional responses I've ever heard from a vendor... Did they at least mail your package?

Also: Reviews of Suppliers - Negative

Yes, I made sure to send my letter of complaint after I had my tracking number

 

[Concat]

A day later... as in the next day? As in less than 24 hours later?