Randy's e-cigarette

[Phydeau]

Randy's is a company that produces rolling papers that contain a wire so that a clip is not needed when burnt to the end.

At my local smoke shop, I inquired about purchasing a PV. The helpful salesman referred me to the Randy's model they had in stock due to the affordable price (in retrospect, not so affordable) and the fact that it used common sized carts. I shelled out my $90 after tax and went on my way. About a month in, one battery died on me, complete short out. Charges but won't auto on the draw. 2 days later the other battery died doesn't react at all. Reading through the postings here, I suspect that a leaky cart caused the short, but that doesn't matter.

DO NOT buy THIS PRODUCT!

I sent an email to the manufacturer at the email address listed on the box (since the website had zero information on this product, only on their rolling papers) zero response from them. Sent another email a week later, no reply to that one either.

Now, I'm not unreasonable, the question I emailed to them was a simple "Hey, this thing busted, do you guys sell replacement batteries?" I wasn't asking for a free replacement, refund or anything that should have been an issue.

Bad customer service is one thing ... not replying at all is another.

 

[Frick]

Go back to the shop, and ask him if he can contact the distributor who sold him the e-cigs, who in turn can contact whoever makes "Randy's" e-cigs.

 

[Phydeau]

Go back to the shop, and ask him if he can contact the distributor who sold him the e-cigs, who in turn can contact whoever makes "Randy's" e-cigs.

While I agree that is an excellent idea, the whole reason I needed to communicate with them was to purchase replacement batteries. I've already replaced the entire kit with a slightly better one at half the price. Additionally, thanks to the crash course I've been getting reading this forum, I see now that the same threading and such is available from dozens of manufacturers.

But, most importantly (again, thanks to this forum) I'm purchasing an Inferno:T setup, a Magma atty, Inferno atty cone and drip tip (in effect providing me with both an Inferno and an Inferno:T), 30ml of juice and later tomorrow afternoon, ordering all the "fixin's" I need to DIY up some of my own "mad scientist" flavors.

In short, I've outgrown my need to speak with them. The only point of my making this post was to educate any other newbie that might see it to be advised that Randy's CS is non-existent.

In closing, MAN, I wish I'd had come here first. I'm over $100 deep into finding out what I DON'T want.

 

[KMAR75]

I'm over $300 into this and just found my favorite! The Ego-T! I tried the 4081 style first, liked it but went through carts too quickly. Moved on to the 801 penstyle last week, HATED IT!!!!!!!!!!!
Today I bought an Ego-T and I'm telling you the difference is night and day! I am in love! LOL

Thanks for posting this thread for us newbies!