recommendations? opinions?

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nuckingfutz

Moved On
Oct 30, 2010
0
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Potatoville
  • Deleted by AngusATAT
I bought the SmokeTip before I found this forum. Maybe I would have ordered a generic KR808 (SmokeTip is a branded 808). I emailed and complained about a battery and 5 minutes later a reply showed up in my mailbox from Kristi offering to replace it. I replied yes and got an immediate reply it would be shipped. Early the next morning I had a tracking number. She must have mailed it as soon as the post office opened. It arrived before I had a chance to send the bad one back. Customer service is unbelievable. Kristi must have text alerts to her cellphone because she has always replied within 10 minutes, even on Sunday - complaint or order - it's acknowledged very quickly. The first 2 days, I realized that 2 180mah batteries were not going to get me through a day with no charging source so I ordered a 3rd batt, a PCC and a passthrough. I have refilled their cartonizers with success. Prices are a little higher but not really much when you factor in the free priority shipping (all shipping from them is free and priority)... even a single replacement battery all by it's self was shipped priority. Been vaping for 10 days with the ST and I'm happy with it and would recommend it to a friend along with extra batteries. Free replacement batteries will more than override the extra cost in a short time.
 

Goldenkobold

Ultra Member
ECF Veteran
Oct 23, 2010
1,458
175
Florida
I bought the SmokeTip before I found this forum. Maybe I would have ordered a generic KR808 (SmokeTip is a branded 808). I emailed and complained about a battery and 5 minutes later a reply showed up in my mailbox from Kristi offering to replace it. I replied yes and got an immediate reply it would be shipped. Early the next morning I had a tracking number. She must have mailed it as soon as the post office opened. It arrived before I had a chance to send the bad one back. Customer service is unbelievable. Kristi must have text alerts to her cellphone because she has always replied within 10 minutes, even on Sunday - complaint or order - it's acknowledged very quickly. The first 2 days, I realized that 2 180mah batteries were not going to get me through a day with no charging source so I ordered a 3rd batt, a PCC and a passthrough. I have refilled their cartonizers with success. Prices are a little higher but not really much when you factor in the free priority shipping (all shipping from them is free and priority)... even a single replacement battery all by it's self was shipped priority. Been vaping for 10 days with the ST and I'm happy with it and would recommend it to a friend along with extra batteries. Free replacement batteries will more than override the extra cost in a short time.
+1 on smoketip being a top notch company
 
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