Reo Grand is a POS with terrible customer serive

[unsure]

LOL I don't even believe we are having this discussion. I been on the REO bandwagon since its very existence and I have delt with many other vendors and their products...by far Rob's quality and customer service surpasses all others..nuff said!

 

[davelog]

2 REO Grands in this house, and have never been anything less than blown away by Rob's professionalism and skill. We will also soon have a Mini (or maybe a 18490, up to the wife) and a VV Woodvil when they hit the market as well. If you got a lemon, Rob will make it right.

 

[Technonut]

If you used any 18650 battery other than the RECOMMENDED AW IMR 18650, such as the TrustFire or UltraFire, it's YOUR fault the shorted atty melted the switch area. Sounds like what more than likely happened to me. Robert makes it clear the REO's are BUILT around the AW IMR. The other POS batteries vary in length because of poor quality control, and usually will compress the battery spring too much. During a short, the spring's job is to collapse, and break electrical contact before anything is damaged.

http://www.e-cigarette-forum.com/fo...if-reo-your-first-mod-what-you-will-need.html

What you need for the REO Grand or Woodvil:

The same things as the Mini Except

Both the REO Grand and REO Woodvil use a 3.7v rechargeable battery in the 18650 size. (the REO Woodvil has a slightly smaller battery compartment, but both readily accept the recommended battery). The recommended battery for both the REO Grand and Woodvil is the AW IMR 18650. This is a safe chemistry, unprotected battery. Do not use other unprotected batteries. AW IMR18650 1600mAh LiMN rechargeable lithium battery AW 18650 IMR Rechargeable Battery for SureFire® - Lithium (3.0-4.2v) - Batteries & Chargers - OVEREADY Flashlights/Torches - Control The Dark One battery should last for a full day of vaping, so you will want to have two of them on hand.

As a matter of fact as a "reviewer" and ECF forum member, you should know that ECF recommends the AW IMR safe chemistry batteries to be used in all mods and PV's..

http://www.e-cigarette-forum.com/forum/ecf-library/129569-rechargeable-batteries.html

Rechargeable batteries

We now advise that Li-Mn or Li-FePo4 rechargeables are used in mods, in preference to rechargeable Li-ions. We suggest the best option, in order, is:

1. AW IMR Li-Mn rechargeables.
2. AW Li-FePo4 rechargeables [Li-FePo4's MUST HAVE A SPECIAL CHARGER]. Note that these batteries are mostly 3 volt nominal so the system voltage will be lower than normal.
3. Good quality (such as AW or Pila) protected Li-ion rechargeables.

 

[nerak]

That is great. Just maybe a strange week. Used to evolv contacting me back within a hour. I got the reo because I heard things about that. Just upset that I didn't hear back from Rob after contacting him 5 days and the mod broke in less then 30 days. I hope everything can be worked out. Just use to great service like Vixen sending me flavor because they heard the juice the juice was not strong enough for me, MadVapes replacing a tank that melted on me the first week, and Clouds of Vapor sending the right mg juice I ordered with no question asked each time they make the mistake. So, I would like to be proven wrong. I hope it all works out. Hearing stories of someone so happy they got 6 of them really gives me hope. Thanks.

Really looking forward to your update when you receive your REO back. If you sent it off when stated I am surprised you do not have it right now.
As an owner of 27 REO's, I have no complaints at all about the quality and performance of them. Each works just as expected with the recommended batteries in ALL of them.
Robert has established himself as an outstanding master craftsman and excels in his customer service. His phone number is located on his website. Did you try to call him? I have called him a few times with questions or needing supplies. It is nice to speak with him direct.

Your thread and questions on the REO forum were addressed quickly and by many.

I would expect an apology is in order when you find your statements were harsh and untrue.

 

[FeistyAlice]

The Reo Grand is supposed to be well made. Mine died in under 30 days. I paid alot to get high voltage bottom feeder that I though was well buit and well serviced. I chose a Reo Grand. It was one of the bigest mistakes that I have made. It is supposed to last a life time but mine died in less then 30 days. It was not from a user error. It was a problem with the mod.
The atty that supposedly shorted the Reo works fine on my Darwin. When I added that info to this thread it got deleted. Think that it was not the attys fault that the Reo shorted is important information. Today is the 5th day that I tried to contact him for a warrantee repair. I emailed him through the site and even sent a pm. The maker has other forum posting activity so is not on vacation.
I really like HV on a bottom feeder. Think my options are a Sarge VV and a GLV 3. Any reports on customer service on them? They both seem like they provide excellent customer service but I thought Reo did so any feed back will be great.
In an industry that has great customer service it is surprising that the Reo people sold me a lemon and have been ignoring me. Evolv, Madvapes, Goodprophets, Vixen Vapors, Vermillion River, Virgin Vapors and many others are companies that have amazing customer service thanks.
If I don't get this resolved by the end of the week I am going to send this POS back to them and try to reveres charges. That is the correct way to deal with it right? It is a worthless lemon that broke with in 30 days of use.
I highly advise everyone not to get a Reo. The customer service is terrible, the mod breaks for no reason. There are alternatives. Avoid my pain and frustration.

First, I can't believe I'm taking the time to post this but you have provoked a lot of anger by your inappropriate post. You have made this post nine (9) days after you made a request, in the Reosmods subforum, asking for advice and you recieved several posts, with information and advice, within an hour of your first post/request!!!! One of the answers was from the REO mod maker himself.

Within 24 hours you had been given a lot of attention, explanations, advice from several people and you had participated in discussion yourself in those 24 hours. Two of the posts were made by redeyedancer, REO, Robert, himself, with the last assuring you that the warranty is one year. He said, "If there is a problem with the mod yes it would be replaced no charge to you. The only way it could be the mod is if you had a faulty center pin gasket.Grands and mini reos have a one year warranty."

That was the last post, as of this moment. No more participation by you. Did you also, not participate, in following through for attaining a resolution? Certainly looks like it to me. If you had sent the REO back to Robert it would have been fixed and back to you by the time you made this UGLY post.

So in conclusion I see only an UGLY, totally unwarranted, untrue story and gripe, made by a person who had an UGLY temperament at the time of his post!!!

Does REO Robert's two post, to you, on the thread you started and participated in, for 24 hours, starting Nov 22 and ending Nove 23, with last post being from Robert, not count as contact from him? You stated in this thread, your UGLY rant, that you tried to contact him for five days without any contact back. I just don't believe that as my eyes see proof otherwise.

Sell the REO please. You don't deserve such a splendid device.

This is the very first time I've written something like this. Shame on you and shame on me.

Alice

 

[unsure]

POS..really...you have no idea what POS is short of your OP. Sorry but if this comes across as a personal attack then congrats to me and that how your review came across. POS?!?!? FYI this is a POS The Vapezilla Outtakes - YouTube Btw I seen your name at the bottom reading these last few post and decided not to comment....maybe a smart decsion.

EDIT: Now its the correct link of a real POS

 

[AaronY]

I think your gripe is that he didn't hold your hand.

Lol I just like to hear confirmation before I send something that cost 150 across the country.
Re Technonut I was using the 2 tenergy LifePo4 that I am pretty sure are supported.
Re Nerak did not get the issue resolved yet. It is sent out. I hope it all works out. Glad that everything is working out fine for you. I will apologize and I talked to a mod here about removing what I originally wrote when it all works out. Just had the mod die on me in less then 30 days and did not hear back from them for 4-5 days. Now I know this is not what regularly happens. Hope it is a rare occurrence and it works out great.

 

[tmcase]

I agree with all of the above and have nothing more to add that wouldn't get deleted.

 

[Della Cirque]

To the OP...I've seen nothing but excellent customer service from Rob and Rhapsodies Fire. I currently have 2 woodvils that I got used through the classies and both of them are vaping monsters. I also bought a mini from Rob's website and it and the customer service were perfect. Sorry if this has not been your experience, but I do find your orginal post quite harsh.

I refuse to jump through hoops for a Reo. Kind of a bush league outfit. One knows they will sell, why not get a small assembly line going?

IMO, jumping through hoops is part of the fun and makes me know I have something very special. If they sold Gucci at Walmart...Gucci wouldn't be that special anymore. I like knowing that the original creator made my mod, not some faceless assembly line. Just my

 

[FeistyAlice]

Lol I just like to hear confirmation before I send something that cost 150 across the country.
Re Technonut I was using the 2 tenergy LifePo4 that I am pretty sure are supported.
Re Nerak did not get the issue resolved yet. It is sent out. I hope it all works out. Glad that everything is working out fine for you. I will apologize and I talked to a mod here about removing what I originally wrote when it all works out. Just had the mod die on me in less then 30 days and did not hear back from them for 4-5 days. Now I know this is not what regularly happens. Hope it is a rare occurrence and it works out great.

I hope the post isn't deleted. You have made a personal attack on a very fine person and master artisan, and his masterpieces.. I don't take to unwarranted personal attacks very well. But my opinion of you has no meaning. I hope your unkind words, spewed with little thought or regards to how they appear or affect others, doesn't give a glimpse of how you feel about your self. If so I pity you.

One thing many people might not know is that the REO community has grown far beyond just a group doing "cyber conversations." Many of us have joined, as a family, and is not just "cyber" jabber. Your attack has riled up a lot of family members.

You have been a "bad" child and can possibly redeem yourself. Only time will tell.

Alice

 

[unsure]

I refuse to jump through hoops for a Reo. Kind of a bush league outfit. One knows they will sell, why not get a small assembly line going?

Bush league.....the very fact you suggest a assembly line goes to the fact of their popularity. If you know how to read and I take a leap of faith you can then all you need to do is read here http://www.e-cigarette-forum.com/forum/reos-mods/161451-reo-updates-sales-information-most-recent-info.html and know exactly when they are on sale and which ones.

 

[FeistyAlice]

I agree with all of the above and have nothing more to add that wouldn't get deleted.

I don't agree with nerak doing a "like" on OP's post right above yours. But I still love my "good twin" just the same.

Alice

 

[uba egar320]

................

 

[Technonut]

Lol I just like to hear confirmation before I send something that cost 150 across the country.
Re Technonut I was using the 2 tenergy LifePo4 that I am pretty sure are supported.
Re Nerak did not get the issue resolved yet. It is sent out. I hope it all works out. Glad that everything is working out fine for you. I will apologize and I talked to a mod here about removing what I originally wrote when it all works out. Just had the mod die on me in less then 30 days and did not hear back from them for 4-5 days. Now I know this is not what regularly happens. Hope it is a rare occurrence and it works out great.

Not exactly "approved" Robert said it can be done, but it is YOURs & every REO owner's responsibility to make sure the spring is not compressed with the stacked batteries to the point the protective collapsing spring does not have enough room to break contact if the unit is shorted. Also using connection adapters are "at your own risk"

I'm reading the enclosed "Anatomy Of A REO" page, which is sent with all REO's purchased directly from Robert.

The ONLY officially endorsed batteries reads as follows:

Recommended Batteries

The REO MIni uses an AW IMR 14500 3.7V

The REO Grand uses an AW IMR 18650 3.7V

NO mention of ANY other batteries are mentioned. Technically, you voided the warranty by using stacked batteries.

Robert's direct phone # is given, as well as e-mail.. You could have, and should have given him a call if his time frame in answering your PMs or e-mail did not meet your expectations.

 

[nerak]

Lol I just like to hear confirmation before I send something that cost 150 across the country.
Re Technonut I was using the 2 tenergy LifePo4 that I am pretty sure are supported.
Re Nerak did not get the issue resolved yet. It is sent out. I hope it all works out. Glad that everything is working out fine for you. I will apologize and I talked to a mod here about removing what I originally wrote when it all works out. Just had the mod die on me in less then 30 days and did not hear back from them for 4-5 days. Now I know this is not what regularly happens. Hope it is a rare occurrence and it works out great.

I originally did a "like" on this post. There is a part of your post that I believe shows that you have thought about your original post and maybe regret posting in haste in such a manner.
I think all of us have made mistakes in our lives. Sometimes a mistake that is seen by many people and hurts.
If you stand by this post and issue a apology then I have no choice but to forgive what was a post made without warrant.
If I were in your shoes, I would hope people would give me a chance to redeem myself and not make the same mistake again.

 

[nerak]

I don't agree with nerak doing a "like" on OP's post right above yours. But I still love my "good twin" just the same.

Alice

I read that post he made and saw in it something that I did like. I have removed the like and instead posted a reply to voice my opinion on his. I am sorry that it looked like I was agreeing with his overall behavior on this thread.

 

[unsure]

​

wasup aarony, ya rob at REO literally is a one man show, and to add to it... he supposedly lives in the isolated boonies,lol

so i really do think its not that he ignored your email, but jus never got to it. i started with the REO and he really did go out of his way to make sure every customer of his is satisfied... he really prides himself on this, and if theres something wrong, he "will" fix it. ive seen this myself in the REO forums more times than i can count, so jus emphasizing that im not jus tryin to repeat what i "heard" bout his customer service

glad he eventually got back to ya, im pretty sure thats his only fault as a vendor (one man show == prob slower than other vendors)

let us know how it works out, cheers

You make some valid points and if I may add one more...he makes his Wood REOs then put them up for sale as opposed to others who request you place a order then wait weeks before its finished (not to say those mods are bad) just a inconvience you don't have when placing a order for a REO.

 

[Delilah718]

First, I can't believe I'm taking the time to post this but you have provoked a lot of anger by your inappropriate post. You have made this post nine (9) days after you made a request, in the Reosmods subforum, asking for advice and you recieved several posts, with information and advice, within an hour of your first post/request!!!! One of the answers was from the REO mod maker himself.

Within 24 hours you had been given a lot of attention, explanations, advice from several people and you had participated in discussion yourself in those 24 hours. Two of the posts were made by redeyedancer, REO, Robert, himself, with the last assuring you that the warranty is one year. He said, "If there is a problem with the mod yes it would be replaced no charge to you. The only way it could be the mod is if you had a faulty center pin gasket.Grands and mini reos have a one year warranty."

That was the last post, as of this moment. No more participation by you. Did you also, not participate, in following through for attaining a resolution? Certainly looks like it to me. If you had sent the REO back to Robert it would have been fixed and back to you by the time you made this UGLY post.

So in conclusion I see only an UGLY, totally unwarranted, untrue story and gripe, made by a person who had an UGLY temperament at the time of his post!!!

Does REO Robert's two post, to you, on the thread you started and participated in, for 24 hours, starting Nov 22 and ending Nove 23, with last post being from Robert, not count as contact from him? You stated in this thread, your UGLY rant, that you tried to contact him for five days without any contact back. I just don't believe that as my eyes see proof otherwise.

Sell the REO please. You don't deserve such a splendid device.

This is the very first time I've written something like this. Shame on you and shame on me.

Alice

BRAVO Alice! I don't think you should be ashamed whatsoever Alice. Your reasoning is superb and factual. It appears the OP went way off the handle with this so called "review." I hope the OP realizes this and amends this "review." Otherwise, I think anyone would be hard-pressed to take any of his "reviews" seriously.

As for the comment about REOs being bush league -- it is a one man show but it is definitely not amateurish -- And if it is bush league because it's a small company, well then I hope it never changes because this is the only product I have ever purchased that is designed for longevity and not for obsolescence. How many vendors can you say that about? They are few and far between.

So if that means that I will have to wait before I can get one, then I will wait because anything worth having is worth waiting for. This year alone I purchased one in February, March, April, May, August, and October -- I waited a little and getting them was not hard at all. If you want one, there are plenty of threads that will announce their availability including one specifically for that purpose. REOS are not bush league - they are in a league of their own!

 

[FeistyAlice]

I originally did a "like" on this post. There is a part of your post that I believe shows that you have thought about your original post and maybe regret posting in haste in such a manner.
I think all of us have made mistakes in our lives. Sometimes a mistake that is seen by many people and hurts.
If you stand by this post and issue a apology then I have no choice but to forgive what was a post made without warrant.
If I were in your shoes, I would hope people would give me a chance to redeem myself and not make the same mistake again.

I understand what you are saying Karen and it is generous. I think I would prefer the word "excuse" over "forgive" though. That being said. The venom spewed in the OP's initial post warns me to steer clear of this person and this kind of person, in all areas of life. I doubt this is an isolated behavior but more so a life outlook that drives thoughts and behaviors. The post was so vile as to be disturbing, to me. I'm suprised he didn't demand "Off with his head, off with his head." (Robert's head). Anyone who "knows" me will know I've never posted anything like I've posted on this thread today. Mz D, that's the only reason I included "shame on me" in the post. I'm not ashamed, at all, for what I said. I was reacting, more so, to my "taking the bait," but I don't think OP was doing any baiting so I struck that out of the post.

This world is filled with stupid and/or mean people, mostly stupid. I am fortunate to avoid those persons, in almost all areas of my life, almost all of the time. The original post by OP was a direct slap in my face and faces of many people I care about. It damned the integrity of a person with whom I and many people are fond of and whom we admire more than most any other people in our lives. We admire him for many reasons. And it is well deserved admiration.

So p*ss on OP... I have no use for such a person. And I hope this hurts his feelings. I am entitled to be mean a few times in my life. So there Stupid, Mean, OP. You are forever on my S**t List.

Alice

 

[FeistyAlice]

I refuse to jump through hoops for a Reo. Kind of a bush league outfit. One knows they will sell, why not get a small assembly line going?

Please explain what "bush league outfit" is. I'm figuring that you also consider most great or much admired artist, muscians, authors, craft persons, etc. to be bush league, too. Very few of them had/have assembly lines.

Also, there is a difference between ignorance and stupidity. Which category are you in?

I have a very short "hate list." Included, but not limited to, are prejudices, bigotry, stupidity, and cruelty, intended or thoughtless.


Alice