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Shout Out for a stand-up vendor

Discussion in 'Reos Mods' started by Mudflap, Jun 8, 2011.

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  1. Mudflap

    Mudflap Vaping Master Verified Member ECF Veteran

    Dec 19, 2010
    Tyler, Texas
    Lots of great vendors out there. Some are less than great.

    The owner/manager of Vixen Vapors has earned my respect and admiration after I became aware of an instance where he put his customer's satisfaction above his own bottom line. I won't go into specific details, so please don't ask. It's not that interesting anyway. Just a logistical error with some unpleasant results. But he made it right.

    If you can send any business his way, please do. We need to support guys like this.

    Edit: If bringing this up here is inappropriate, I apologize and will accept my punishment as deemed necessary.
     
  2. Big Daddy Harley

    Big Daddy Harley Vaping Master Verified Member ECF Veteran

    Oct 25, 2010
    Bethlehem, Pa
    thanks Tripp always glad to hear about good vendors
     
  3. Mvgratz

    Mvgratz Vaping Master Verified Member ECF Veteran

    Jan 29, 2011
    Alabama
    When he first opened up I had major issues with his site and my tampabay roadrunner email being incompatiable. Many hours of troublesooting through emails, and several hour long phone calls later... The issue was finally resolved. Needless to say, he went way out of his way to make things "right" for me as well... Your right Tripp, he's great guy. :)
     
  4. redeyedancer

    redeyedancer Unregistered Supplier ECF Veteran

    Feb 4, 2010
    Maine
    Hello Tripp I have no issues with people linking juice atomizer suppliers .
     
  5. canoeist

    canoeist Ultra Member Verified Member ECF Veteran

    Mar 29, 2011
    Piedmont, SC
    You should "fine" him his next Reo order :)
     
  6. Mudflap

    Mudflap Vaping Master Verified Member ECF Veteran

    Dec 19, 2010
    Tyler, Texas
    You, sir...

    That's just wrong. :lol:
     
  7. nerak

    nerak ECF Guru Verified Member ECF Veteran

    I would be glad to use a Vendor with such a recommendation! Thanks!
     
  8. bmwjen

    bmwjen Reviewer / Blogger Verified Member ECF Veteran

    Feb 2, 2011
    worldwide
    I'd buy from them if they had any juice that I liked. I ordered like 8 juices when they first opened & wasn't too impressed. It is good to hear about vendors that go out of their way for customers though.

    Jason, from Vapor Renew/Flavor West/FucCancer/DIYJuice has went out of his way over 20 times for me......always blending up exactly what I want. He even donated 10, 30ml bottles of juice for the first Houston Vape Meet that I organized. Yep, i'm forever loyal.
     
  9. Mudflap

    Mudflap Vaping Master Verified Member ECF Veteran

    Dec 19, 2010
    Tyler, Texas
    That's great to know about Jason. Thanks for sharing that info, Jen.

    I, myself, haven't tried VV juice yet. When I do get around to trying them, I'll let them steep for at least a couple of weeks like I do with all my juices now. I've learned not to write off a juice when trying it fresh out of the mailbox. There have been a few that were horrible at first and then pretty awesome 2 or more weeks later.
     
  10. dragonlover

    dragonlover Super Member Verified Member ECF Veteran

    Apr 26, 2011
    chicopee ma
    I just won 3 10ml bottles from them on a FB contest so I'll let you guys know how they are. I'm sorry but I plan on "ripping open" the package and vaping at least one of them right away!!! LOL
     
  11. Lori68

    Lori68 Super Member Verified Member ECF Veteran

    Feb 26, 2011
    Maple Ridge, BC
    Its always nice to hear of vendors doing stand up things for their customers. If anything it gives someone who hasn't tried them an idea of what to expect. And if in the long run the person doesn't walk away as happy as the person who suggested in the first place - the only thing lost is the money they spent (I would hope people woulnd't foolishly order wads of stuff from a vendor they've never dealt with before).
     
  12. Big Hitter

    Big Hitter Vaping Master Verified Member ECF Veteran

    Sep 21, 2010
    Binghamton, NY
    Well we all know REO Rob is the most stand up guy out there.

    But Rob at LiquidXpress is a great guy that will take all the time you need if you have an issue.
    I've talked with him several times on the phone and at vapefest. He's just a great guy and believes in his customers being 100% happy. He has replaced a thing or two that I screw up too. Thats above and beyond IMO.

    Then there is Cheryl at Cherry Vapes :) She does a fantastic job with customer service.
    One of my black cannon DTs still had a bunch of plastic flashing stuck in the hole of the tip.
    I didn't notice so when I did my 10 drops to soak the juice was just sitting halfway down the tip
    When I took a hit I got a mouth full of juice and the 306 popped from being dry.
    I sent her an email so they were aware of the problem with clogged drip tips from mfg.
    I told her it didn't need any action on their part because I cleared the tip with a drill bit.

    Two days later a new cannon ... and a new Cisco 306 atty arrived in the mail. (was back when they carried Cisco attys)
    (I didn't even buy the original atty from them)
    That's just great service IMO.
     
  13. K*Rose

    K*Rose Ultra Member Verified Member ECF Veteran

    Apr 26, 2011
    South Jersey
    Vixen Vapors was one of my first juice vendors. I did the shop around thing and tried many many other juice vendors. At the end, I found myself coming right back to Vixen Vapors. I love their juice. It tastes clean, fresh and delicious.
     
  14. Mvgratz

    Mvgratz Vaping Master Verified Member ECF Veteran

    Jan 29, 2011
    Alabama
    Dale, has some great juice and great customer service. :)
     
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