Hurt and ANGRY

[Gunner83]

Thrasher" data-source="post: 8299176" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">

yea i say f him, even though they are online there are many vendors who are more then happy to take your business and treat you with respect and admirable customer service.

100% agreed.

With the endless amount of online suppliers, who have outstanding customer service reputations, great prices and huge selections..........a vendor is out of his mind to alienate a customer like that, when they can (and will) easily find a new vendor to buy from. Especially in a community such as this, where word of mouth is a very big thing.

 

[J.R. Bob Dobbs]

if i owned a store and someone came in highly knowledgeable about my products , more so than the sales clerk i hired...i would offer them a job!

 

[alegria]

Good to hear you are leaving feedback about this treatment on here! You should also post your experience in this thread Reviews of Suppliers - Negative as I for one always keep up with what is happening there to decide where to spend my $$$ and who to avoid at all cost.

I am sure others also use this resource!


And the fact he misinforms about the Kanger T2's obviously shows that he is not very ethical or has much integrity.

Glad you speak up!

 

[Leatherneck]

You win.

Why?

Because you've found a place you never, ever have to waste your time in again. Further, you've warned others.

You win.

 

[Blurgas]

Seems that the distributor with the same first name as mine has approached customers in his store with regard to selling them her products in the past...

Wow, yea, I can understand why he flipped out. Don't get me wrong, his reaction was inappropriate to say the least, but I can understand.
If I owned a business and someone kept coming in attempting to steal away customers I wouldn't be too happy at the possibility of that person coming in while I was not present.
But yea, he did a lot of stupid and I don't blame you for wishing to stop shopping with him.

Personally, I'm almost ready to stop visiting a local shop due to some of their staff. There's 4 guys that semi-rotate at that shop and my experience with each is rather different.
The first guy I like as he's a bit silly and is quite friendly.
The second isn't too bad. He's a bit goofy as well, tho once in a while he's made a comment I didn't care for, but at the same time, said comments seem more like playful ribbing than any kind of malice.
Third guy isn't bad, but he kind of gives off a vibe of I should finish my business and get out.
Fourth guy can kiss my a**. He had the gall to berate me about my failed attempts to find a new job when he was given his position due to knowing the owner.

Next time I go in, if First/Second are there, it's all good. If Third is present, I'll just get my stuff done and go. If Fourth is there, I'm just gonna turn around and walk out.

 

[DancingHeretik]

"ma'am, I am not going to apologize to you again".

"And, sir, I am not going to shop in your store again."

If any sales person ever got caught saying that to any customer, they would be fired.

Didn't need another apology. But, didn't need the attitude either. Sounds like he has a knack for turning an apology into an insult. Not looking good for his business future. Starbucks, here I come!

 

[rcpcdude]

Just goes to show kindness goes a long way. People that think being angry accomplishes anything really don't get as far lol.

My job is telephone support for one of the large banks, so in any given day I deal with plenty of angry people. Some people will discuss a problem in a civilized manner, ask questions first, accept explanations, and then I feel almost compelled to help them and DO help them. Then I have the jerks that come in yelling and cursing, cut me off every 3 words, tell me things like I'm worthless, etc. I don't mind though, I enjoy calmly telling those people no because my overall calm and passive demeanor makes them enrage even further. I need a UMADBRO?? button at work for sure lol

 

[Rocketpunk]

A proprietor of a business called YOU up to yell at YOU? Holy jeebus! That's the most bass-ackwards sort of customer service I've ever heard of.

I'm a server in a restaurant and you won't (or maybe you will) believe the levels of "please screw me over" we as servers have to go through to kiss customers' butts. ("The Customer Is Always Right").

But dang, doo. That's a pretty weird thing for a business owner to do, especially to a customer.

 

[Hulamoon]

You just reminded me of that advert where the customer service agent speaks in that automatic telephone answering voice. "I'm sorry, I didn't hear that. Please make your choice again...For hours and locations press or say "One"......." sort of thing.....I'll bet those rudies would prove once and for all that spontaneous combustion really does happen.

Just goes to show kindness goes a long way. People that think being angry accomplishes anything really don't get as far lol.

My job is telephone support for one of the large banks, so in any given day I deal with plenty of angry people. Some people will discuss a problem in a civilized manner, ask questions first, accept explanations, and then I feel almost compelled to help them and DO help them. Then I have the jerks that come in yelling and cursing, cut me off every 3 words, tell me things like I'm worthless, etc. I don't mind though, I enjoy calmly telling those people no because my overall calm and passive demeanor makes them enrage even further. I need a UMADBRO?? button at work for sure lol

 

[Rocketpunk]

Thank goodness we have a forum. The internet is amazing when it comes to spreading word of mouth. We have our own checks and balances here. I love you'se guys.

 

[wmacy1028]

That is horrible, as a man i must appologize for his blatant use of the b word in reference to you. as for that idiot. never do business with him again and what would be fantastic, is if you could open your own B&M and take his business away.. lol..

 

[Mamacruz13]

There seem to be some shops out there that seek to take advantage of those who are new to e cigs. I've visited one and read about several more. They seem to get upset if any of thier customers talk about products they don't sell or even the fact that there are other vendors out there.

To me, this seems incredibly short-sighted. Trying to prevent your customers from becoming informed is absurd - if they stay with e cigs, they eventually will get on google and figure it out. A much better approach would be to price things fairly - then there wouldn't be any reason to shop anywhere else. In my opinion a B&M shop can justify somewhat of a markup - because a person can just walk in, get helpful information and guidance, try out juices, etc. But if you're markup is so high that the only way you keep your customers is if they don't know about the competition . . then the markup is too high.

I live around 10 minutes from a B&M shop that I won't visit. They got me started on e cigs and I'm grateful for that - but they get all pissy if you ask them about anything they don't sell or mention that you picked up a particular item from an on-line shop. Unless you want an EGO Twist for $40, a Kanger T2 for $10 and some DeKang juice at $1 per ml, you are just a troublemaker.

Would this be a B&M that is tucked away in an office complex in San Antonio? If so, I have to agree with you.. I went in there last weekend for the first time while in SA visiting my in-laws. I was stunned at the mark up on the prices, I was going to get one of the little key chain 450 mah batts they had but they wanted I believe 19.99 for them. I also had mentioned that I typically use 808 thread since I started out with SmokelessImage but I have a few eGos as well. They weren't very happy at all with me mentioning another vendor, made a snarky comment something to the effect that 808s are not as reliable so they don't deal in them or something... I did buy some Halo juice from them just because it was there and I didn't want to wait for shipping.

I was pretty sad about the whole thing because B&Ms are pretty much nonexsistent in my area and we go to SA about every two months or so, and I was hoping to make them a regular stop on our trips.... I won't be going back, that is for sure.

 

[DancingHeretik]

Would this be a B&M that is tucked away in an office complex in San Antonio? If so, I have to agree with you.. I went in there last weekend for the first time while in SA visiting my in-laws. I was stunned at the mark up on the prices, I was going to get one of the little key chain 450 mah batts they had but they wanted I believe 19.99 for them. I also had mentioned that I typically use 808 thread since I started out with SmokelessImage but I have a few eGos as well. They weren't very happy at all with me mentioning another vendor, made a snarky comment something to the effect that 808s are not as reliable so they don't deal in them or something... I did buy some Halo juice from them just because it was there and I didn't want to wait for shipping.

I was pretty sad about the whole thing because B&Ms are pretty much nonexsistent in my area and we go to SA about every two months or so, and I was hoping to make them a regular stop on our trips.... I won't be going back, that is for sure.

Have you tried Vaporescence? It's on the SW corner of Perrin Beitel and 410 in a little strip center. It's the only B&M I've been to in San Antonio so far. Their prices are still high. But, the couple of times I've been in there, they've been very friendly and willing to help.

They even said that, if there's something I would like that they don't carry to just let them know, they could order it for me instead of me having to buy it online. Of course, I don't know what they might actually charge me for it. But, still . . . very nice and helpful.

Last time I stopped by (several months ago) the guy behind the counter was using a carto-tank and talking about VV/VW devices. Their main emphasis on stock is the eGo-T. I know I saw they carried the Leo and, I think something smaller like a 510. Can't remember. I just know they didn't have a single thing that I needed at the time.

What they do have is a HUGE selection of flavors and several tables with chairs for people to sit around testing flavors!

Mamacruz, aren't there a few B&M's in the Houston area? Do you have a favorite?

 

[Mamacruz13]

Have you tried Vaporescence? It's on the SW corner of Perrin Beitel and 410 in a little strip center. It's the only B&M I've been to in San Antonio so far. Their prices are still high. But, the couple of times I've been in there, they've been very friendly and willing to help.

They even said that, if there's something I would like that they don't carry to just let them know, they could order it for me instead of me having to buy it online. Of course, I don't know what they might actually charge me for it. But, still . . . very nice and helpful.

Last time I stopped by (several months ago) the guy behind the counter was using a carto-tank and talking about VV/VW devices. Their main emphasis on stock is the eGo-T. I know I saw they carried the Leo and, I think something smaller like a 510. Can't remember. I just know they didn't have a single thing that I needed at the time.

What they do have is a HUGE selection of flavors and several tables with chairs for people to sit around testing flavors!

Mamacruz, aren't there a few B&M's in the Houston area? Do you have a favorite?

We tried to stop by there but this was a Sunday and they are not open on that day

I'm going to check them out on our next trip to SA. I haven't been able to find any B&Ms down here yet. I have heard a few smoke/head shops have vaping supplies but it is limited and really over priced also my husband works for a certain divison of the federal government that doesn't look highly on it's employees visiting places like that so.... I'm pretty much limited to online shopping, which is fine with me but I like to touch and test things out, especially when it comes to juice and delivery systems.

 

[tA71ana]

I learned a long time ago that when in business and dealing directly with the public, being nice is not a suggestion, it is a requirement.
Many times even if your products are priced a bit higher (but still competitive to other similar B&M businesses) people will be repeat customers if one is helpful and cordial. If a customer inquires about something you don't have, don't get pissy with them...it could be a teachable moment for you the business owner. What you tell them with a genuine smile is "I don't have it right now, but I will certainly look into carrying that-thank you for the info!"
For a short time I did cashiering at Walmart and as surly as people can be I only had two really bad customers...I figured they were that way because they were determined to be miserable and wanted to make others miserable as well.
I was nice to them too.
I live in a rural town and I had many return customers to my line because I was NICE.
I smiled, laughed and talked with them and was patient with them.
After a while I was one a first-name basis with many of my customers.
Especially when one is in a small business it is absolutely imperative that you and your employess are helpful and cordial if for no other reason there are hundreds of businesses that do what you do and you must stand out as much as possible.

A smile doesn't cost a thing

 

[Blurgas]

Speaking of juice, my local shop has 2 brands for options. One isn't bad, the other is pretty much mostly drek
Really wish they'd get more options in...

 

[Thucydides]

Sounds like he acted like a real jerk and said some things that would have been uncalled for even if his assessment had been correct. Even so, that doesn't mean that he's a jerk all the time.

Running a small business has all of the short-term advantages of indentured servitude. Some of the pressures involved can bring out the worst in anyone. Since all that is at stake is a professional relationship, I don't see what would hurt to give the guy a second chance.

Why not try to talk to the guy and tell him what you're thinking. That you had liked his store and that you were put off by his behavior. Let him know that you'd still like see his store continue to succeed, but that you're uneasy about referring people to his store based on the way he acted. See what he says.

This could be a learning experience for him that helps him to be a better businessman.

That said, after the way he treated you, you're certainly entitled to write him off. I'm just wondering if there's a different course.

 

[DancingHeretik]

We tried to stop by there but this was a Sunday and they are not open on that day

I'm going to check them out on our next trip to SA. I haven't been able to find any B&Ms down here yet. I have heard a few smoke/head shops have vaping supplies but it is limited and really over priced also my husband works for a certain divison of the federal government that doesn't look highly on it's employees visiting places like that so.... I'm pretty much limited to online shopping, which is fine with me but I like to touch and test things out, especially when it comes to juice and delivery systems.

Have you tried vaporsearchusa.com?

 

[DancingHeretik]

Sounds like he acted like a real jerk and said some things that would have been uncalled for even if his assessment had been correct. Even so, that doesn't mean that he's a jerk all the time.

Running a small business has all of the short-term advantages of indentured servitude. Some of the pressures involved can bring out the worst in anyone. Since all that is at stake is a professional relationship, I don't see what would hurt to give the guy a second chance.

Why not try to talk to the guy and tell him what you're thinking. That you had liked his store and that you were put off by his behavior. Let him know that you'd still like see his store continue to succeed, but that you're uneasy about referring people to his store based on the way he acted. See what he says.

This could be a learning experience for him that helps him to be a better businessman.

That said, after the way he treated you, you're certainly entitled to write him off. I'm just wondering if there's a different course.

And make herself a target for more abuse? That's fine if she's up to the challenge. But, it's not our duty as customers to help the store owner become a better businessman or a better person. I, personally, am a rather shy person and would absolutely not be up to taking the risk, not for someone that has already shown very little hope of changing.

However, perhaps a very confident, assertive person might be up to it, and might even succeed. Who knows?

What's at stake is not a professional relationship. What is at stake is the possibility of being verbally abused.

 

[Thucydides]

And make herself a target for more abuse? That's fine if she's up to the challenge. But, it's not our duty as customers to help the store owner become a better businessman or a better person. I, personally, am a rather shy person and would absolutely not be up to taking the risk, not for someone that has already shown very little hope of changing.

However, perhaps a very confident, assertive person might be up to it, and might even succeed. Who knows?

What's at stake is not a professional relationship. What is at stake is the possibility of being verbally abused.

Yeah, that's kinda why I re-iterated what I did at the end. Not knowing her, I don't want to just assume that TigerLadyTX is not confident or assertive, and there are people who may find it empowering to address the issue on their own terms, whether or not the guy flips out. I'm not prescribing any course of action or trying to say what's best for anyone, just making suggestions, and many of the other commenters here have covered the "screw him" option quite nicely.