Is this your first time trying to use it, or it just happened? If you have another battery you could try replacing it to see if it shows up the same way, and if so, don't try to vape on it, whatever you do.
You could try making sure the battery ports are clean, and if not, clean them out, try again. I wouldn't do much more than that, however, prior to a) taking it back to where you bought it (or a decent vape shop with an electricially minded salesman who enjoys figuring out problems) b) returning it for repair if it's under warranty.
Okay, I am never buying a SMOKanything, ever, the amount of issues that arise out of that product seem to be *insane*. I think I'll pass. But, good luck. It MAY be something super simple that can be repaired right in front of you, or you may need a replacement
mod.
Anna