So, my FT Vamo v5 died...

[cromagnon]

Just got it 11/11. It all of a sudden just started shutting it's self off and eventually after a day or so of that it won't stay on for more than 15-20 seconds. It's never left my desk and never been dropped - I don't understand it.

Since it was my first order (every thing else in the order is working fine), I am not familiar with the procedures. I assume that I have to open a ticket on it and return it to a US address (Miami, FL I think).

Any tips on what to expect and what mistakes not to make?

Do I have to get the same item back or can I get store credit?

 

[Thunderball]

What ever you do, get proof that you sent it to them..( Im assuming seding to Miami) . I sent several bad products back and they said they never got the package.


They will offer you either...store credit or send back the same. Ive sent a few things back.

 

[cromagnon]

Alright, cool. Got my eye on that 3 tube JM clone and a Kraken clone

I guess I'll send the Vamo and make them sign for it.

 

[DetraMental]

Good luck, hope you get everything remedied.

 

[szot]

Frequently Asked Questions: FastTech


How do you handle defective on arrival / DOA orders?
fasttech guarantees safe delivery of your orders. We exchange all damaged items. fasttech covers all return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method...get proof of return shipping and also give FT a copy of the return shipping cost to CYA...remember U must get a RMA from FT, BEFORE U return and ship the item back to them, and also give FT back the RMA info with the return!









Do products come with warranties?
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
•Within 3 months after shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.


•3 to 6 months after shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.


•Afterwards:
Customers may still send defective items back to fasttech. FastTech passes those items back to their manufacturers and helps coordinating the repair. Customers are responsible for shipping charges both ways.

Depending on the problem, fees may be assessed by the manufacturers. FastTech will contact customers before committing the repairs.

Parts not covered by standard warranties
1.Consumables including but not limited to ink, depletion of disposable or primary batteries, etc.
2.Parts naturally exposed to tear and wear including but not limited to screen protectors, cases, etc.
3.Damages or degradations caused by improper operations including but not limited to torn cables, blown fuses, bricks due to installation of custom firmwares, etc.




What is your return address for RMA?....Return Merchandise Authorization

Return address for North and South American customers:

Cloud Commerce Systems Limited
8345 NW 66 ST #B1111
MIAMI, FL 33166

Return address for customers anywhere else in the world:

Cloud Commerce Systems Limited
RM 704, 555 NATHAN ROAD
HONG KONG

 

[cromagnon]

Thanks szot, a lot of real good info there.

 

[TheSystemHasFailed]

Hold on...take every segment apart. Anything that will come apart for that matter, and try some NOALOX on the joints. Had a VAMO do this to me...greased it up. Works fine.

 

[cromagnon]

Hold on...take every segment apart. Anything that will come apart for that matter, and try some NOALOX on the joints. Had a VAMO do this to me...greased it up. Works fine.

Well,it was a valient last effort but...

At least I know now that it wasn't something as simple as that. Would have been embarising and costly if it was...

Thanx