SOL Halo warranty no good!!

[bkjones]

I hope this news helps someone else as it is too late for me. After e-mailing Halo customer service several times, I was told and I quote "Unfortunately, we do not warranty any items purchased from individual resellers. You would have to go back to the store whrere you purchased it from." I'll give you one guess what the retailer says... of course "you need to go to Halo for warranty issues." So it seems that I have both a G6 kit and a Triton kit that will have no warranty. This is truly a case of buyer beware.

PS You can forget the 30 day satisfaction guarantee as well if not purchased directly from Halo.

 

[stevegmu]

They do have warranties- through the authorized resellers. I'd much rather take something back to the store I bought it from if there is a problem, than to send it back to the manufacturer.

 

[bkjones]

The problem is the re-seller says warranty has to go through Halo not them. Halo says just the opposite. Which should be true?

They do have warranties- through the authorized resellers. I'd much rather take something back to the store I bought it from if there is a problem, than to send it back to the manufacturer.

 

[JR 137]

They do have warranties- through the authorized resellers. I'd much rather take something back to the store I bought it from if there is a problem, than to send it back to the manufacturer.

I would too, but what if that seller tells you to take it up with the manufacturer rather than taking it back? One of those "who's on first" moments. Not every B&M is great to deal with.

If you bought it from an authorized dealer, it's still under warranty and have a receipt, Halo should take it back and give the reseller a hard time. If you bough it second hand, that's another story.

All IMO of course. PM CinderElla. She's taken care of some situations here.

 

[bkjones]

I would too, but what if that seller tells you to take it up with the manufacturer rather than taking it back? One of those "who's on first" moments. Not every B&M is great to deal with.

If you bought it from an authorized dealer, it's still under warranty and have a receipt, Halo should take it back and give the reseller a hard time. If you bough it second hand, that's another story.

All IMO of course. PM CinderElla. She's taken care of some situations here.

It was brand new from authorized dealer. On Halos web site or the included warranty information they never mention the difference. It appears that they extend warranties and guarantees to everyone. This however does not seem to be the case.

 

[stevegmu]

The problem is the re-seller says warranty has to go through Halo not them. Halo says just the opposite. Which should be true?

It really depends on what is in the contract the B&M has with Halo. If the contract states warranty related issues are to be handled by the B&M you are probably out of luck. Have both of your new kits broken?

 

[440BB]

The whole point of a local store is local service, and they are responsible for honoring warranties for what they sell. Make sure to talk to the owner, as you were given a line of bull. That's a bad way to build a business of repeat customers their local market.

 

[Susan W.]

I would expect the response Halo gave you. Like 440BB said, you need to talk to the store owner and demand they take it back. If they are an authorized reseller, they work with Halo to return defective merchandise.

 

[bkjones]

It really depends on what is in the contract the B&M has with Halo. If the contract states warranty related issues are to be handled by the B&M you are probably out of luck. Have both of your new kits broken?

Both kits aren't broken. Just the G6, but I am concerned that if there is an issue with warranty I should not have purchased the Triton.

 

[jefsview]

Both kits aren't broken. Just the G6, but I am concerned that if there is an issue with warranty I should not have purchased the Triton.

So, you broke it (not a manufacturer defect) and feel it is the responsibility of someone else to replace it?

 

[chesty]

anyway, regardless of what the B&M said, there are consumer laws that protect you.
I don't live in the USA, so you'll have to do your own research, but don't be disheartened. learn your rights and exercise them.

 

[bkjones]

So, you broke it (not a manufacturer defect) and feel it is the responsibility of someone else to replace it?

I DID NOT break it. By broken I meant not working. I haven't done anything to "break it". It is definitely a manufacturer defect. I guess some people do not have a working knowledge of the English language.

 

[spaceballsrules]

The whole point of a local store is local service, and they are responsible for honoring warranties for what they sell. Make sure to talk to the owner, as you were given a line of bull. That's a bad way to build a business of repeat customers their local market.

I would expect the response Halo gave you. Like 440BB said, you need to talk to the store owner and demand they take it back. If they are an authorized reseller, they work with Halo to return defective merchandise.

Agreed x3

This is the reseller's problem, not Halo. Well not directly, anyway. If you had bought a Joyetech or Kanger product, you would not be calling them if a product was defective. You would return it directly to where you got it from. Your local B&M is blowing smoke up your wazoo.

 

[bkjones]

Agreed x3

This is the reseller's problem, not Halo. Well not directly, anyway. If you had bought a Joyetech or Kanger product, you would not be calling them if a product was defective. You would return it directly to where you got it from. Your local B&M is blowing smoke up your wazoo.

i appreciate everyone's help. It just sucks to be a consumer and stuck in the middle. In the US at least, I thought all manufacturers were responsible for warranty. Oh well, I assume it will work it self out someway.

 

[AngiBe]

I get your frustration but honestly, it is your B&M's responsibility to make things right. I use to sell about 100 different building products and not one manufacturer handled returns direct with the consumer. It always had to go through the store where the product was purchased. No ifs, ands or buts. Main reason, products that were passed off as genuine and were actually fakes. If I were you, I'd print off Halo's reply and go to the B&M where you bought the goods and demand a refund or another set up!

With that said, I haven't checked but does Halo state anything on their website regarding honoring warranties through second party resellers? If not, you do have a valid point.

Just curious, did your kits come in Halos nice black box with all the parts and pieces neatly in it or were you given all the parts separately in a bag? Here's the Halo box direct from Halo:

 

[bkjones]

I get your frustration but honestly, it is your B&M's responsibility to make things right. I use to sell about 100 different building products and not one manufacturer handled returns direct with the consumer. It always had to go through the store where the product was purchased. No ifs, ands or buts. Main reason, products that were passed off as genuine and were actually fakes. If I were you, I'd print off Halo's reply and go to the B&M where you bought the goods and demand a refund or another set up!

With that said, I haven't checked but does Halo state anything on their website regarding honoring warranties through second party resellers? If not, you do have a valid point.

Just curious, did your kits come in Halos nice black box with all the parts and pieces neatly in it or were you given all the parts separately in a bag? Here's the Halo box direct from Halo:

View attachment 262026

View attachment 262027

Neither Halo's website or printed material make any reference to a re-seller at all. Halos were in a nice black box. I believe the re-seller to be legit. Maybe there is confusion about what they are required to do with warranty issues.

 

[bkjones]

I guess my point is that if you do not buy directly from Halo, the warranty is only as good as the re-seller. Also there is no 30 day guarantee. It would have been nice to know these things ahead of time.

 

[jefsview]

I DID NOT break it. By broken I meant not working. I haven't done anything to "break it". It is definitely a manufacturer defect. I guess some people do not have a working knowledge of the English language.

No, those were your omissions. I was trying to have you clarify muddled points.

But thank you for attacking someone trying to help.

 

[Cinder Ella]

Hi All!

@bkjones - First what seems to be the issue with the G6 kit, I'm just curious how you determined it was broken and if you tried to work with CS to trouble shoot. Second, I'm just waiting to hear back and double check with the sales manager on something but I should have a solution for you in just a few minutes.

@Everyone else...thanks for helping!

 

[Cinder Ella]

Hi bkjones,

Just wanted to confirm the process . Because you bought the kit through a reseller, I do need you to take it back to the reseller who then needs to contact their Halo sales rep. If it is in fact a manufacturer defect we will have the reseller replace the kit for you and send the defective kit back to us. If you can let me know the reseller where you purchased it I will have someone reach out to them ahead of time and explain the situation so when you do get a chance to return to the store it will be a much smoother process.