I bought my Omega three years ago, shortly after watching GrimmGreen review on it, and have used it pretty heavily for about two years. After mechs started to get back into popularity, I dusted it off and found that the center insulator had basically disintegrated after time/abuse. After opening a ticket, and within a week, I received a new parts kit (gratis) to basically restore my Omega to better than new levels of performance (thanks to the redesign/integration of the center post to atomizer center pin). I'm sure I could have gotten it sooner if I'd stop asking stupid questions, and bothering the good people of AltSmoke (who always replied with courtesy and patience). Huge thanks to Mason and Trevor!