My one package that has never hit customs after this long kind of concerns me. And the other one has apparently never left China, so what gives, lol.
I've already submitted a support ticket to request a status on both of mine as well. I'll post the response I get as well if it's any different, but that's probably a canned response they use for all related questions. I've never seen a response that readable in a support ticket from them, so I'm betting it's a standard copy/paste response.
Well there's always a credit card charge back I guess. I'll give them a little longer before going that route.