The FastTech Thread For All FastTech Posts

[Capt.shay]

If anyone is looking for cheap Halloween masks check out the new arrivals.

You might get it in time for Halloween 2014.

 

[Capt.shay]

My experience has not been so good. Two of my orders (placed 08/31 & 09/02) are in the United States, but have been at large for 4 days now. One is sitting in Baton Rouge, LA ... totally mystery at this point. I opened a ticket with the USPS. I have two more orders (placed 09/05) still sitting in Hong Kong. I assume that's where they are, because USPS hasn't reported them as being in the States, yet.

I'm not blaming any particular entity. fasttech has an established channel for us. This path seems to work well for many of their customers. But, it's problematic. There are too many moving parts. Too many things make this shipping method unreliable. I never asked for my stuff to be sent via Singapore Post. I went with the FREE - HIGHLY RECOMMENDED option that was pre-selected for me when I placed the order. I fully expected my stuff to go through San Francisco like everyone else here. Instead, I'm seeing my packages moved around the United States.

I'm sure many of you will say: "But, that's not fasttech's fault". I agree, fasttech got the product out the door. But, it went out the door into a channel full of problems. Distribution Channels are a company's problem. FastTech owns this problem. They can't wash their hands and say it's someone else's problem. When I order from popular vendors in North Carolina my stuff follows a standard path. It costs more. I'm starting to think that it's money well spent to deal with a company that knows it's their job to get the product in your hands, not just out their door.

I am having my issues with FT right now but to be fair, you ARE blaming FT for the US postal system. The only solution would be for FT to NOT use the US postal system. It could just as well been mailed from NJ and ended in the loop it is in.

BTW SF isn't always a bunch or roses (see SF black hole) and with the hold up with HK post you are probably better off this way. IF I was to order from FT today I would choose Singapore. I have an order Accepted on 9/5 sitting in HK still. I also have one that has been in the states since the 16th and I haven't heard another word since then. BUT these things are indeed out of FT's hands. There really are no other options (certainly not FREE ones)

 

[h0bnail]

The USPS tracking for mine says Accepted at HK on the 6th. The HK Post tracking says Processed through sort facility on the 7th. That was the last and only udpate on both sites. I'm not really sure what to make of it.

 

[sbc83]

Lisancentraltx, we need to get you on a 12 step program. Your Likes are getting out of control.

 

[bluecat]

I really like the DeKang Clove 12mg. I have ordered it a couple of times in 50ml. I also like the Hangsen Red USA 12mg. I have another order for DeKang Clove sitting in Hk post since 15th.

That clove is just like the real deal. Man it is strong though.

 

[CommaHolly]

I'm beginning to wonder if mine is lost,,,,,,,,people after me have been getting theirs. Nothing to do but wait, I guess,,,,

I'm also wondering, though, if they are so backed up that they are trying to hurry through and some of them aren't being scanned as they should,,,,,,,,

there have been a couple people who have had them show up mysteriously in their mailboxes after showing no movement.

IDK,,,,,,,grasping at straws, I guess,,,,,

I need to order some Christmas gifts,,,,,,thinking I should do that NOW LOL.

 

[lisancentraltx]

Lisancentraltx, we need to get you on a 12 step program. Your Likes are getting out of control.

Heh! It's how I keep up with what is READ and what I NEED to read

 

[OzarkTroutBum]

I'm sure many of you will say: "But, that's not FastTech's fault". I agree, FastTech got the product out the door. But, it went out the door into a channel full of problems. Distribution Channels are a company's problem. FastTech owns this problem. They can't wash their hands and say it's someone else's problem.

So they should have just shut their doors and all gone home after the 10th? That is except for the people that process the refunds for all the people that have inactivity on their packages. Someone has to hang around to satisfy all those folks that came through here screaming for 100% refunds the day after it started.

 

[sbc83]

Heh! It's how I keep up with what is READ and what I NEED to read

I guess that makes sense.


Is there any way to disable the "Liked" notifications?

 

[JRudey]

I am having my issues with FT right now but to be fair, you ARE blaming FT for the US postal system. The only solution would be for FT to NOT use the US postal system. It could just as well been mailed from NJ and ended in the loop it is in.

I'm critiquing the FastTech business model. FastTech is clearly executing their game plan. I carefully stated that. They get their products out the door. I question whether we should keep apologizing for FastTech like they're the victim. We can set the bar a little higher for FastTech. FastTech is clearly not monitoring what goes out the door to ensure it gets there. Every communication I've read from FastTech has them point the finger somewhere else.

I think that people thinking of placing their first order with FastTech need to get another perspective. FastTech owns this. They decided how to ship my product. I don't blame Hong Kong or Signapore Post or USPS or FastTech. I only blame myself. I placed my orders with a overseas company that I should have researched better. Who knows, maybe I'll order from them again some day. But, right now I find their business model to be unacceptable.

 

[Cavediver]

Heh! It's how I keep up with what is READ and what I NEED to read

Why not just use the "go to first new post" arrow?

 

[lisancentraltx]

I guess that makes sense.


Is there any way to disable the "Liked" notifications?

You find out, then tell me

Why not just use the "go to first new post" arrow?

I just changed up my settings, newest 1st and disable liked functions

 

[JRudey]

So they should have just shut their doors and all gone home after the 10th? That is except for the people that process the refunds for all the people that have inactivity on their packages. Someone has to hang around to satisfy all those folks that came through here screaming for 100% refunds the day after it started.

Definitely not. There are plenty of apologists that will keep them in business. Maybe some people see it as a lottery and hope they're lucky. I'm critiquing the business model. I placed my order assuming that I would need to wait. And, that's what I have been doing. I'm not saying that I can do it better. Or, I know how to do it better. I'm saying that I expect better results. I'm saying that customers shouldn't have to keep making excuses for FastTech. Why are we apologizing for them?

 

[Capt.shay]

You find out, then tell me



I just changed up my settings, newest 1st and disable liked functions

The other way to keep up with your post is to go to the "what's new?" toward the top of the page then hit "My Post". A new window will pop up with all the topics you have posted in. If there is a new post in that topic there will be a little blue ball beside the topic. Click on that blue ball and it will take you to the first post since your last visit.

I find this the easiest way to keep up on things I posted in.

 

[Cavediver]

My order with batteries and the rest of the filler stuff shipped on the 14th and was accepted on the 17th.
The M16 mech was moved to a second package; I suppose they were still waiting on the supplier at that point. It was shipped on Tuesday, has been accepted, and has been "processed through the sort facility"

I wonder which one will arrive first, in how many days, and how many days it'll be 'till the second package shows.
I'm beginning to think we could get the folks in Las Vegas involved, start laying odds and betting on delivery times. That's got to be better than betting on curling.

 

[crxess]

I'm critiquing the FastTech business model. FastTech is clearly executing their game plan. I carefully stated that. They get their products out the door. I question whether we should keep apologizing for FastTech like they're the victim. We can set the bar a little higher for FastTech. FastTech is clearly not monitoring what goes out the door to ensure it gets there. Every communication I've read from FastTech has them point the finger somewhere else.

I think that people thinking of placing their first order with FastTech need to get another perspective. FastTech owns this. They decided how to ship my product. I don't blame Hong Kong or Signapore Post or USPS or FastTech. I only blame myself. I placed my orders with a overseas company that I should have researched better. Who knows, maybe I'll order from them again some day. But, right now I find their business model to be unacceptable.

Not sure where you think your knowledge is correct.
You, not Fasttech chose your shipping. They offer options

You assume Fasttech does not care and is good to go with all this. That is clearly flawed logic.
They have posted available information.
They have offered Refunding - under proper procedures
They have advised alternative shipping - Yet people keep choosing HK FREE!
They are more than aware that the longer this takes to sort out, the more orders they are loosing. No business willing gives up easy money.

You clearly expect China Pricing and Boutique Service with a personal shopper to Deliver on your request.

That is the punch line for your take on this Shipping mess the Chinese Government has created.
Sad to see any company held accountable for a National problem created by criminals and government intervention.

ALL PACKAGING IS SUBJECT TO INSPECTION before export no matter what service is used. IT IS THE LAW

Yawns and leaves. I have all my orders in House.

 

[bluecat]

Here's what Geek just posted on FT:

PayPal sent an e-mail to us about 9 hours ago (at about 11pm HK time) asking if we are in the US (like they don't already know) and if we are US based, they need our IRS tax number. Since it's mid-autumn festival, no one was monitoring e-mail on a holiday midnight.

They've asked the exact same thing in October 2012 by the way. We completed their questionnaire as soon as their e-mail was read just like this time, and they did not lock us out at that time.

Our account became restricted at approximately the same time that e-mail was sent, and as soon as I completed the questionnaire just now, our account has immediately returned to normal status and checking out is fine now.

The questionnaire says that they have contacted us many times without a response. That is simply false. We login to our account numerous times throughout each day to handle and respond to customer requests such as payment disputes. We also have a dedicated account manager who is based in China, and contacts us by phone for all priority matters requiring our attention.

The good thing that has come out from this, is that it has prompted us to start working on adding alternative checkout methods, and we'll begin doing that now. I'll update here when they are ready. Please stay tuned.

I still can't believe this is how PayPal operates but, thank you again for your patience everyone. Again, all is working now -- please try completing your order again if you have seen an error in the past few hours.

I have never liked paypal. I do not use them and advise my clients not to use them.

 

[OzarkTroutBum]

I'm critiquing the FastTech business model. FastTech is clearly executing their game plan. I carefully stated that. They get their products out the door. I question whether we should keep apologizing for FastTech like they're the victim. We can set the bar a little higher for FastTech. FastTech is clearly not monitoring what goes out the door to ensure it gets there. Every communication I've read from FastTech has them point the finger somewhere else.

I think that people thinking of placing their first order with FastTech need to get another perspective. FastTech owns this. They decided how to ship my product. I don't blame Hong Kong or Signapore Post or USPS or FastTech. I only blame myself. I placed my orders with a overseas company that I should have researched better. Who knows, maybe I'll order from them again some day. But, right now I find their business model to be unacceptable.

I have no problem placing the blame squarely where it belongs with my package and thats Hong Kong Post. They have it, they aren't moving it so they aren't fulfilling their contract. Who you should have researched better, was Hong Kong Post.

 

[JRudey]

You clearly expect China Pricing and Boutique Service with a personal shopper to Deliver on your request.

I do not expect China prices with quick shipping. I carefully laid out my point. I stated that I'm starting to think it's worth it to pay more for reliable shipping. I mentioned my experience ordering from popular vendors in North Carolina. One of those vendors stopped using ground transportation because it was less reliable. These are decisions a company makes. FastTech is very fortunate to have so many people defend them. USPS offers lots of different classes of service. A company can select a better class of service if the current packages aren't getting to their designation in a timely fashion.

I'm facing no hardship. I don't even need the stuff right now. I am not lodging complaints with FastTech. I'm simply coming to the realization that I made a mistake. I shouldn't have placed a $41 order for stuff I really didn't need just because it's cheap.

 

[lisancentraltx]

I just changed a Protank head and it is a MAGNIFICENT vape! Clean and crisp and a better Lemon Pie flavor than I have ever had from this juice! I have a friend that had issues changing his and I was worried!