The FastTech Thread For All FastTech Posts

[Bigdog302]

Ok, now I'm jealous. Ordered on the 4, shipped the 5th and still no activity on my tracking number. bummer

This post makes me happy.
Ordered the SVD 2 days later than you, shipped 2 days later than you, and 1 state away from you.
If this continues, I'll have it Thursday. Still no tracking on 17track or HKpost.
Guess I better get my batteries ordered.

I hope you guys get yours soon.so far i am happy with this retailer.

 

[crxess]

Well, I have no real issues with fasttech. Sure they have a few things to get sorted internally. Mostly growing pains is my impression. None the less, the holiday season is about to kick into high gear and the No Battery issue has cut my intended purchases considerably.
So, for now I have dumped my latest Basket and will likely wait until after the new year to see how things shake out.

I'm sure I'll pop back in as I still have 3 packages caught up in the Wheels over there.

 

[Nuvene]

Well I got my Wooliston and a UDCT in from fasttech... I like it... now just need to get more batteries lol

 

[Maggiemw]

Yea, don't add notes to your tickets. They play this freggin game with the 3 day rule.
If you open a ticket, then add a note to it 73 hours later, they will start the 3 day timer all over again. It really torques me off how they play games with that.
I also suggest you cut straight to the point in the tickets or you will be playing the 3 day game for a week before you finally get to the point with them.
For instance: "Please tell me when my item will ship or I will have no choice but to cancel the order on XX date and asking for a refund.

All of my tickets also begin with a standard "please read my entire question and do not give me a pre-prepared answer or I will cancel the order and ask for a refund immediately"
If you don't go straight for the throat, they will answer you with some canned, often unrelated answer to buy themselves 3 more days. It's unfortunate that you have to deal with it in the manner, but they bring it upon themselves because of the way they do the ticket system.
I really like FastTech as I understand what I am dealing with and I truly believe they are an honest company, but their customer service and the way they handle tickets is downright infuriating at times.

Be reasonable, in many cases, they are waiting for a supplier to deliver items and that supplier is usually the one who missed a promise date. The problem is, FastTech doesn't like to admit it. For online retailers, the fastest way to lose a sale is to be out of stock. People are a mere 15 seconds away from their competitor and they know it.

Maybe I haven't had enough coffee yet this morning, but I feel an attack of the snarkies coming over me...

It isn't a "game" FT is playing with you. No little person is sneering merrily "Gotcha!" as they shove your concern back to the end of the line when you add notes to your tickets. Going back to the end of the queue is AUTOMATIC. No human intervention involved. Automatic time stamping.

So yeah, wait wait wait, don't keep adding things. Be clear and courteous. Read your ticket before you send it in. Does it make sense? Are all the relevant details there? In a coherent order??? Is what you want them to do clear?

Instead of threatening retaliation, why not just begin your ticket: "I have 2 problems. The first one is:... The second one is:..."

And sometimes reading comprehension could help. Look at the guy yelling over at the FT forum, for example, because when FT said "ships in 3 days" he decided it meant he would RECEIVE it in 3 days...

OK, last bit of rant: every single CS service in the known universe uses at least some "canned" elements in their responses. Every single one. Copy-paste elements are one of the revolutions brought about by word-processing. Canned answers keep reps in line with company policy. They speed things up. They increase productivity. They overcome at least some of the language barriers and they are extremely annoying to customers. So, we can yell about them, but they are not going to go away, and FT did not invent them just to drive us crazy or as part of their nefarious plots.

End of snarky rant. Vape in peace.

 

[KnurledNut]

I have a solution...

Stop ordering from FT...

Then I'll get my stuff quicker...

Problem solved!

 

[funkyZero]

Maybe I haven't had enough coffee yet this morning, but I feel an attack of the snarkies coming over me...

It isn't a "game" FT is playing with you. No little person is sneering merrily "Gotcha!" as they shove your concern back to the end of the line when you add notes to your tickets. Going back to the end of the queue is AUTOMATIC. No human intervention involved. Automatic time stamping.

So yeah, wait wait wait, don't keep adding things. Be clear and courteous. Read your ticket before you send it in. Does it make sense? Are all the relevant details there? In a coherent order??? Is what you want them to do clear?

Instead of threatening retaliation, why not just begin your ticket: "I have 2 problems. The first one is:... The second one is:..."

And sometimes reading comprehension could help. Look at the guy yelling over at the FT forum, for example, because when FT said "ships in 3 days" he decided it meant he would RECEIVE it in 3 days...

OK, last bit of rant: every single CS service in the known universe uses at least some "canned" elements in their responses. Every single one. Copy-paste elements are one of the revolutions brought about by word-processing. Canned answers keep reps in line with company policy. They speed things up. They increase productivity. They overcome at least some of the language barriers and they are extremely annoying to customers. So, we can yell about them, but they are not going to go away, and FT did not invent them just to drive us crazy or as part of their nefarious plots.

End of snarky rant. Vape in peace.

If you would like to post your own experiences, I'm certain that would be considered contributing.
However, please refrain from calling me stupid or hinting that I am not being honest; I really would appreciate that.

I truly am happy that you haven't had a bad experience with Fasttech customer service in the entire 3 months that you've been around here. That does not, however, equate to my experience being false, invalid or inaccurate. Those who know what I'm talking about know it all too well.
I don't mislead people for thrills or just to get a "facepalm" or "snarky rant" from you.
I get almost all of my orders from FastTech in under 10 days. I've never had a broken item or jacked up package after thousands of dollars and MANY dozens of orders. But, there is a certain way that you have to deal with the customer service to avoid getting jerked around for 2 weeks just to get a simple answer. I'm sorry you don't like the fact that I'm sharing it with others, but it is what it is.

 

[jjcordone]

Not to add to the complaint list, but has anyone else noticed problems with their tracking numbers lately?
I have three orders in and all three went to a shipped status with tracking numbers against them days ago.
If I click on any of the tracking numbers they come up as invalid, so none of them show as ever have being accepted by their post office.
I opened a support ticket yesterday asking what the problem is, but they haven't responded yet.
I'm curious to see if there are other folks that have noticed the same issue.

 

[Maggiemw]

If you would like to post your own experiences, I'm certain that would be considered contributing.
However, please refrain from calling me stupid or hinting that I am not being honest; I really would appreciate that.

I truly am happy that you haven't had a bad experience with Fasttech customer service in the entire 3 months that you've been around here. That does not, however, equate to my experience being false, invalid or inaccurate. Those who know what I'm talking about know it all too well.
I don't mislead people for thrills or just to get a "facepalm" or "snarky rant" from you.
I get almost all of my orders from FastTech in under 10 days. I've never had a broken item or jacked up package after thousands of dollars and MANY dozens of orders. But, there is a certain way that you have to deal with the customer service to avoid getting jerked around for 2 weeks just to get a simple answer. I'm sorry you don't like the fact that I'm sharing it with others, but it is what it is.

Uh, I've been around here for 5 months, not 3, not that it matters, and I don't hint. I'm generally a pretty clear little old lady in my myriad posts in this thread and on this board. I hinted nothing at all about you personally, and called you no names, so I needn't refrain from anything I haven't done yet.

I stand by my rant, however, or I would delete it.

 

[finakat]

Not to add to the complaint list, but has anyone else noticed problems with their tracking numbers lately?
I have three orders in and all three went to a shipped status with tracking numbers against them days ago.
If I click on any of the tracking numbers they come up as invalid, so none of them show as ever have being accepted by their post office.
I opened a support ticket yesterday asking what the problem is, but they haven't responded yet.
I'm curious to see if there are other folks that have noticed the same issue.

Me too. Not only the 35 days plus order that is untrackable. Seems like ALL my recent orders are also in some black hole too.
Sure hoping not. I think I'd have a heart attack to actually see anything other than that HK post "no, no, no" page.

Just a thank you to y'all that have posted about your orders and whatnot. Gives one hope.
-finakat
^.,.^@ ~

(my newest pretty. at least current situation got me to support great US company. 2 days shipping. Wow. Go Sun-Vapers!)

 

[funkyZero]

Holy Moly...

Innokin iTaste MVP V2.0 - 101 Vape

 

[funkyZero]

Holy Moly...

Innokin iTaste MVP V2.0 - 101 Vape

 

[JRudey]

Not to add to the complaint list, but has anyone else noticed problems with their tracking numbers lately?
I have three orders in and all three went to a shipped status with tracking numbers against them days ago.
If I click on any of the tracking numbers they come up as invalid, so none of them show as ever have being accepted by their post office.
I opened a support ticket yesterday asking what the problem is, but they haven't responded yet.
I'm curious to see if there are other folks that have noticed the same issue.

Same problem here. I believe your package is still sitting at FastTech. Until the tracking number shows my package received by another entity I'm going to assume it's still at FastTech. Hong Kong Post appears to be moving things very quickly based on all of the reviews I've been reading here. FastTech seems to be the dysfunctional operation.

 

[JRudey]

Holy Moly...

Innokin iTaste MVP V2.0 - 101 Vape

Thanks for sharing that. Great deal. No color option actually makes it easier for me. I might bite.

 

[funkyZero]

Thanks for sharing that. Great deal. No color option actually makes it easier for me. I might bite.

I've been going over that site and man, they have some incredibly competitive pricing.
I've never personally heard of this vendor before, I need to do some research because I've already started building a cart.

 

[JRudey]

I've been going over that site and man, they have some incredibly competitive pricing.
I've never personally heard of this vendor before, I need to do some research because I've already started building a cart.

Their MVP V2.0 is cheaper than FastTech. Cheap shipping, too. Out the door for $42.98. It's the exact same kit that FastTech wants $45 for.

http://101vape.com/vvvw/148-innokin-itaste-mvp-v20.html

http://www.fasttech.com/products/0/10004594/1390806-innokin-itaste-mvp-2600mah-voltage-adjustable

 

[Ref Minor]

Their MVP V2.0 is cheaper than FastTech. Cheap shipping, too. Out the door for $42.98. It's the exact same kit that FastTech wants $45 for.

Innokin iTaste MVP V2.0 - 101 Vape

$45.16 INNOKIN iTaste MVP 2600mAh Voltage Adjustable Rechargeable Mechanical LCD Battery with iClear 30 Atomizer - silver / 2.7

It's a good sale price, I wonder how long they will keep it at that price rather than the usual $70, probably be worth jumping in fast as I doubt it will stay that price for long.

 

[Nailz]

Their MVP V2.0 is cheaper than FastTech. Cheap shipping, too. Out the door for $42.98. It's the exact same kit that FastTech wants $45 for.

Innokin iTaste MVP V2.0 - 101 Vape

$45.16 INNOKIN iTaste MVP 2600mAh Voltage Adjustable Rechargeable Mechanical LCD Battery with iClear 30 Atomizer - silver / 2.7

I was going to get another itaste v3, but that deal might be to good to turn down, now only if they still have stock till tomorrow being pay day.

 

[Myrany]

Same problem here. I believe your package is still sitting at FastTech. Until the tracking number shows my package received by another entity I'm going to assume it's still at FastTech. Hong Kong Post appears to be moving things very quickly based on all of the reviews I've been reading here. FastTech seems to be the dysfunctional operation.

My last order (ordered the 11th of Oct) sat for 4 days at the we have a tracking number but no tracking registers it. Then it sat in the "Accepted" state for another 5 days. Once it cleared that it was in my hands in 3 days.

 

[bluecat]

Not true. Fastech gets back to you in 24hrs. Is says right on their web site:

FastTech's Fanatical Support

24-hour response commitment on weekdays



At least they added "weekdays" now.

They did get back to me in right around 24 hours on my nemesis clone issue with the cap threads. I tried my 510 to ego adapters and the adapter threads just push in. No screwing needed. Almost like the threads were drilled to large on the cap. I asked them if this is how it is for all the nemesis'. I also told them all the 510 tanks I tried fit fine on my SVD purchased from them. My response from them was the unit will handle all 510 connection and they will check with their supplier.

I guess I should have upload a video of pushing a 510 connection into the cap instead of screwing it.

I did get a response... much less than what I was expecting. Guess it is all about expectations.

 

[edlox]

My last order (ordered the 11th of Oct) sat for 4 days at the we have a tracking number but no tracking registers it. Then it sat in the "Accepted" state for another 5 days. Once it cleared that it was in my hands in 3 days.

5 days in Accepted state is pretty good...my orders have ranged from 9 to 11 days before finally being processed out of HK. i currently have a brass nemmy with that status, so we'll see how long it takes this time around...