I made three purchases all within about a week or two. First two came through in their normal time frame. Third one has sat at status "Fully shipped" but under tracking: "Origin post is preparing shipping" since Oct 3rd. I put in a ticket a week ago asking-no response in 3 days, then I added a note and it now still sitting with no response. Usually they get back to us faster than this! ARGH!
Yea, don't add notes to your tickets. They play this freggin game with the 3 day rule.
If you open a ticket, then add a note to it 73 hours later, they will start the 3 day timer all over again. It really torques me off how they play games with that.
I also suggest you cut straight to the point in the tickets or you will be playing the 3 day game for a week before you finally get to the point with them.
For instance: "Please tell me when my item will ship or I will have no choice but to cancel the order on XX date and asking for a refund.
All of my tickets also begin with a standard "please read my entire question and do not give me a pre-prepared answer or I will cancel the order and ask for a refund immediately"
If you don't go straight for the throat, they will answer you with some canned, often unrelated answer to buy themselves 3 more days. It's unfortunate that you have to deal with it in the manner, but they bring it upon themselves because of the way they do the ticket system.
I really like FastTech as I understand what I am dealing with and I truly believe they are an honest company, but their customer service and the way they handle tickets is downright infuriating at times.
Be reasonable, in many cases, they are waiting for a supplier to deliver items and that supplier is usually the one who missed a promise date. The problem is, FastTech doesn't like to admit it. For online retailers, the fastest way to lose a sale is to be out of stock. People are a mere 15 seconds away from their competitor and they know it.
