Great so even though they claim its shipped it may not be yet? Ill give a couple more days for an update then email them it it doesn't show yet.
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Great so even though they claim its shipped it may not be yet? Ill give a couple more days for an update then email them it it doesn't show yet.
Shipped means it has been prepared, labeled and set for/dispatched to HKP/SP/etc. for Exit processing(Customs) to you. ALL Those steps are a part of Shipping. You must remember, you ordered from another country. Not like mailing a letter across town.
Alright. I've been ordering FT for a while. First order got marked as returned maybe two weeks or so ago. Actually, 2 orders placed on the same day both got marked as returned. I filed a ticket for both asking for refund. Their reply made it seem like "returned" items actually making it to their destination is a somewhat common occurrence. Is it really that common? Has anyone else had "returned" items delivered?
Same here. My goal was to stock up before they 'closed' the door lol..goal accomplished! The 'new arrivals' have been rather boring for me as of late. So unless they come out with something I 'just can't live without', I'm done for now.
Thank god they've been boring. Not only is it easier on my wallet, it makes the occasional 'Must Have' that much more exciting. Last one was the Caravela set. Who knows what the next one will be? I'm not really waiting on them to stock anything particular (Ok, maybe the Patriot atty.), but it's exciting when they get something new that I want.
The items can be marked as returned in the system but not physically in the possession of fasttech and that is why it can be as long as 8 weeks before you get your refund, they will refund sooner once they actually have the returned item.
PS.. I spent the extra $17.00 for express shipping on my last order because I did not want to wait 2 months for it and it was a good size order. I place the order on Friday and had it in hand the following Tuesday.. That’s right 4 days including Sunday.
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Good to know; hopefully one day i'll have enough details worked out to make a big enough order to pay for express shipping.
for now am just at the trial run stage
Happy Thanksgiving to all!
So.....is this the worst time ever to be making an order from FT? I keep hearing about returned packages and such; even with no batteries or juice.
So.....is this the worst time ever to be making an order from FT? I keep hearing about returned packages and such; even with no batteries or juice.
All my packages from last week have been shipped even the ones with juice, it's not as fast as before. I moved some of my purchases to ebay because i prefer to pay a premium to get certain things faster. (way overpaid on the hammer clone
)OK, thanks puchox! I'm used to slow delivery, but I'm not up for "will I even get it".
Yeah, I can understand something take 2 weeks, maybe 4, to travel halfway around the world, but I do think there ought to be daily tracking; one should be able to ascertain which COUNTRY a package is in / was LAST in on a per day basis.
The longer something might take to travel from one place to the other the more critical the TRACKING becomes because low priority stuff is more likely to get lost / overlooked / stuck somewhere but if the owner is tracking it, he can raise a flag before the item literally drops into the black hole.
I received my first-ever fasttech order today. It took about 3 weeks to arrive. The first two were returned to them, and refunded promptly to me. This one showed nothing on tracking until today, when it magically popped up as delivered. And sure enough it was! So I am finally vaping away on an ego & clearomizer instead of a colibri e-cig & a much-refilled carto. This is better! (But the flavour is still not what I was hoping for.)
Can't be done. Well not without further risking loss. Once clear of customs, packages leave in large groups. Often these are packed into containers to avoid loss of smaller items. Next is the Wait on available transport.
There are usually very few transfer points from Country Exit to Destination Country, if Any. All the time is in Transporting.
The only way to confirm location would involve unpacking the containers to re-scan packages, then re-packing.
Once arriving at the Destination Country, the packages are turned over to inbound Customs. They have no concern as to how long it will take to clear or how fast you may want your package. They also do not Scan packages for the delivery services. Your indication of receipt by customs is courtesy of the shipping country. Your indication of exit From customs is courtesy of the Delivery service.
Time gaps are simply a part of a multi functional system and not fixable under current operating conditions with Customs involved several times.
"Can't be done" ???
That is an odd statement.
What is it that "can't be done" ?
Presumably you mean:
"The only way to confirm location would involve unpacking the containers to re-scan packages, then re-packing. "
You mean confirming location down to the package level "can't be done".
I guess your interpretation of "tracking" includes "confirming".
No, tracking does not have to be extreme. Once a package goes into a container, all you want is to know the whereabouts of the container. The container will likely go into another container; and another. A container might be a box, a big cargo container, a boat or a plane.
It can be done, and it will be done definitely in a hundred years, likely within 10 years, possibly within 1 year, but not likely within a month.
I'm not worried about getting the refund, I'm more wondering how often the packages that get marked "returned" actually make it to the person who buys it. Fast tech said it happens often, but that doesn't sound right. I am wondering if anyone else has had "returned to sender"packages that actually ended up making it to them without going back to fast tech
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A few here and on FT forums have reported that is the case.
That's why FT are in a bind, if they refund everyone fast they get shafted when their goods are actually shipped, if they wait until they physically have the goods back we get ...... off.
In that mindset, yes it is possible. It was possible many years ago.
One word - Bureaucracy
And yes, the poster was/is concerned with their individual package. - So, we have 1000 packages going into 25 containers. I totally understand. It only takes linking each package to the container inside the linked container, inside the linked container linked to the main container.
I'm a shipper.
I am also well aware of economic conditions driving smart companies to avoid any action that will result in increased expenditure.
Right now, shipping information is strong enough to keep anyone well informed - when the people involved do their job and actually scan the packages.
FT Ships
Courier picks up packages - Truck loads
Packages (May) end up in a warehouse, awaiting entry to port - HKP/SP/CP/etc.
Port Scans - acceptance
Package moves through outbound Customs
Scan shows Preparing for departure
Package sits awaiting available space - may take hours, may take days
Package is placed on a Plane or Cargo Ship - This is still Departure(Scan already done) (Also may travel land, though rarely)
Destination Scan on arrival - Not sure why we would expect in flight or on Sea updates(that isn't helpful)
Into inboune Customs..........etc.
we all get the idea and flow. The problem is there are more issues with the people and companies using the system than there are in the system itself.
I used to be able to follow a package daily from SF across country. Now, they don't bother to update the system on many packages.
Cutbacks.
Our company is increasing by 1 Million Sku's and at the same time has reduced full time staffing by 30%.
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The problem there is just the information that gets into the tracking system; when you see 'returned' but eventually make it to destination, that sounds like the package went one way at first, got sent back to an intermediate point (RETURNED) and rerouted via another route.
Obviously it did not mean "Returned to Sender" if the package got to the destination, it was merely returned to an intermediary.
The TRACKING should have really said "rerouted".
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