The New VS Cafe Sumatra

[eric]

Thanks Eric,
tried it again today and it is still no good. hope to hear from you soon how to solve this issue.

Emonty, there is no need to post here anymore regarding the Cafe Sumatra issue until we've met a resolution. I don't want to seem like I am trying to censor you, but it is only bringing negative attention to us regarding a flavor at the UK store (not USA store) that I am thinking might be a bad batch, and I don't want to drive away new customers as they often frequent supplier subforums, and a new potential USA customer might mistake our liquid as not being as high quality as it is, based on one bad batch for one flavor in the UK store. I asked Jordan to sample it and he hasn't gotten back to me yet. If you want to discuss the matter further, please bring it to PM or email. Otherwise, I will contact you directly once I have received more information. I assure you we are looking into the matter. We aren't just pulling your leg or leading you on. Please just be patient as I await Jordan's response.

I assure you the issue will be resolved in due time, and you will be pleased with the resolution. Customer service and satisfaction is our priority.

 

[emonty]

Ok Eric, thank you. I have returned the bottle and Jordan will send me a refund and investigate the liquid.

 

[eric]

Ok Eric, thank you. I have returned the bottle and Jordan will send me a refund and investigate the liquid.

Alright. So long as you're happy, I am happy. I hope you will give us another chance some time in the future.

Eric

 

[emonty]

Alright. So long as you're happy, I am happy. I hope you will give us another chance some time in the future.

Eric

Eric,

I am into flavors, flavors and flavors, if the flavor is good, I will buy them . I know when flavors are good, sorry, too much experience. Send me a "good" sample and I will give you more then a change ;-). For me it is not a matter if I like apple or pear, even if I am not into a flavor, I can taste if it is at least a "clean" honest taste like what it should be, has no chemical or perfume overtone, the essence of a flavor what ever it is. I have tried many, not saying I am an expert, but I know when they say for instance watermelon, it should taste like that, nothing more nothing less. With coffee flavors it is another story, but even then there should not be the chemical overtone.

 

[eric]

Eric,

I am into flavors, flavors and flavors, if the flavor is good, I will buy them . I know when flavors are good, sorry, too much experience. Send me a "good" sample and I will give you more then a change ;-). For me it is not a matter if I like apple or pear, even if I am not into a flavor, I can taste if it is at least a "clean" honest taste like what it should be, has no chemical or perfume overtone, the essence of a flavor what ever it is. I have tried many, not saying I am an expert, but I know when they say for instance watermelon, it should taste like that, nothing more nothing less. With coffee flavors it is another story, but even then there should not be the chemical overtone.

Emonty, it was just a bad batch. I've never once heard anyone say our flavors had a chemical taste when they were blended correctly. The only one that did was a batch of VS Vegas we had here at the USA store and it was taken off the website immediately and everyone who had ordered it was compensated a free bottle on their next order of any of other flavor they wanted. I've certainly received no complaints about the USA store's batches of Cafe Sumatra.

We aren't in the business of nickle and diming you, and we certainly aren't in the business of selling a crappy product for quick gain. This was a fluke, and the Cafe Sumatra for the UK store in the strength you ordered will be taken off the UK website.