I got some of their juice once and I just didn't care for it but I guess you can't like everyones juice. Customer service however is one of the main factors in my decision to order from someone. If a vendor can't back their products or make sure they are right then they should not be in business. I had one vendor mistakenly send me a 50ml bottle of the wrong juice. When I got ahold of them they said were sorry the flavor you got is right next to the one you ordered, we will send another one today. I ask if they wanted me to send this one back and their reply was to use it or give it to someone who could. That's the kind of service I like in a vendor. I gave it to someone yesterday.Thanks for the heads up.
this angry girl is angry
- Thread starter angry-amy
- Start date
- th_trl_thread_readers 0
- Status
I got some of their juice once and I just didn't care for it but I guess you can't like everyones juice. Customer service however is one of the main factors in my decision to order from someone. If a vendor can't back their products or make sure they are right then they should not be in business. I had one vendor mistakenly send me a 50ml bottle of the wrong juice. When I got ahold of them they said were sorry the flavor you got is right next to the one you ordered, we will send another one today. I ask if they wanted me to send this one back and their reply was to use it or give it to someone who could. That's the kind of service I like in a vendor. I gave it to someone yesterday.Thanks for the heads up.
EXACTLY my thoughts. If I got mad at FSUSA because they got my order accurate every time, I would have nothing but bad reviews for them.... Smh
I did not see any un-true statements the OP made. Thus it was not slander. You on the other hand slandered two online vendors.
I have ordered from overstock a dozen times and from Amazon what must be over a thousand times since 1996 (I am handicapped and do most of my shopping online). At both stores it is extremely easy to change an order before it goes to shipping, you don't even have to call - just log on to your account and change it. If that is to hard for some reason - with Amazon at least (I have never had to do so with Overstock) you can hit the call me button on the customer service page and they will call you within seconds and bend over backward to to help you. If by chance it has already been shipped - or for any other reason you are displeased with an order after you received it - they will email you a pre-paid mailing label - all you have to do is print it and stick it on the package. I have literally returned dozens of items over the years and never have I paid for shipping a return.
They are wonderful and bend over backward to fixing problems - like just a couple of week ago I had ordered some Hanukkah presents and UPS tracking said it was delivered and when I got home they were missing from my porch. I called Amazon customer service (or had them call me) and the representative said he would re-send me the entire order and charge me nothing - with 2 day shipping so I would get them on time. (it turned out my son found the package behind the bushes beside my porch - the UPS guy must have been afraid to leave it in the open on the porch - so I called back and canceled the re-order)
So, from my perceptive YOU are the one slandering a good company with GREAT customer service. The OP was merely stating facts.
But - you know what - if I had read a review that you did complaining about a rotten deal you had got at Amazon and the rotten person in customer service that promised to fix a problem and then didn't - I would not accuse you of slander. I would not post a follow-up saying it was all your own fault. I would not even post about the great thing Amazon did for me 2 weeks ago, thus trying to negate your outrage. Heck, I might even be outrage enough on your behalf to fire off an email complaint to customer service on your behalf. Because I know that just because some vendor has been good to me, does not mean they are good to everyone. And I also know that if we let vendors get buy with being rotten to some customers they might start to believe that that is OK they can be rotten to some and that is acceptable and they can still made a profit - and when that happens we all, as consumers, lose out.
That's BS !! Her order was never sent out after she placed her order. She contacted them while they were waiting for ingredients. So she asked if they could change the order, & they said yes, & told Amy it was a done deal. While I like the juice I recently received from FSUSA from the Black friday sale it wasn't shipped out until December. What I ordered was premix juice from them. Why should I have also had to wait for ingredients ? Poor business on FSUSA's part. Don't list premix items & then have customers wait. Maybe when you sell premix stuff you should show a stock count. If it's in stock I'll order, if not, I'll either look at what else you have in stock or take my business elsewhere until you have in stock.
Not good business if you ask me. I'll order again but I just want to know "premix" is in & ready to go otherwise don't list premix items for sale.
Last edited:
Kushka, you made some excellent points. One of the reasons the "hatorade gang" show up on these threads is to make sure the OP isn't bombarded by comments from FS's fans telling them it was their fault. I sure wouldn't want to be left out to dry if I was new and wanted to let people know of a problem I had with a vendor. That's what the review sections are suppose to be for but we know how they ALWAYS end up when it comes to FSUSA!!
Ok people, this was the week of black friday. To me that means larger then normal transactions going through any online business. A mistake was made by everyone involved. If Amy was running low on nic juice, she should have ordered nic in the first place. FSUSA should have caught it when she asked for it to be changed. I can understand why they didn't though. I've worked retail during that week and it can be hell. Also telling someone who runs a business about CS, even if you are doing it the nicest way possible, is still rude. I would get ...... if it happened to me.
Oh and anyone who has a problem waiting a week+ for somthing to ship to you needs to cool down. There are those of us in the military who wait 2-4 weeks for the simplest of orders everytime! If I need juice I have to order it a couple weeks before I really need it. On the plus side it has steeped when it gets here.
I have never had an issue with FSUSA and will coninue to do business with them in the future. Y'all need to quit the bickering.
Oh and anyone who has a problem waiting a week+ for somthing to ship to you needs to cool down. There are those of us in the military who wait 2-4 weeks for the simplest of orders everytime! If I need juice I have to order it a couple weeks before I really need it. On the plus side it has steeped when it gets here.
I have never had an issue with FSUSA and will coninue to do business with them in the future. Y'all need to quit the bickering.
newplague, maybe go back and re-read the OP's original post, especially the dates.
I agree that there is too much bickering on these threads. I think even though amy's issue was not brought to a agreeable conclusion from either side, the issue has been addressed by both parties and it is what it is. It's just another review of a supplier. Some have positive experiences, some have negative. The only issue I have is when people twist the OPs words or blatantly disregard them. People can read a thread and choose whether to give a supplier business.
It is paraphrased, but basically, yes, however, that is another thread entirely. Let's just stay focused on the thread.
Yup, I was right with the dates. 11/21 is the Sunday before Thanksgiving. That is when she made the first order (the one that everyone failed on). She got her order the next week how she had originally ordered it. I know she asked to have it changed. How it is worded in the first post, it seems she asked on or around the 26th to get the nic put in. I don't even want to imagine what that place was like on the days following black friday. To pick out one persons order from the thousands that were being filled ( not to mention if there were any other fixes from the multitudes of orders those days) is asking for a miracle.
Yes it sucks when an order gets screwed up. When that order was origanlly screwed by you and the vendor wasn't able to catch it because it's freakin black friday weekend........all you can do is hope to get it fixed when everything calms down.
Last edited:
If you ever want to read a good book here ya' go.
http://www.e-cigarette-forum.com/forum/general-e-smoking-discussion/128435-ask-your-favorite-suppliers-remove-diacetyl-their-e-liquids.htmlWhen you're done reading this let me know and I'll give you the link to the sequel.
She had inquired twice about the order and she asked about getting it fixed. The vendor assured her it would be taken care of and it wasn't. That's why she posted a review and apparently that is the end of the story.
Wow, what a bummer. I am lucky to have found this forum before I ever ordered anything... I also agree there is a lack of information here, as well as possibly the worst search in the world.... But, what a fantastic resource! Good luck with your future orders though, awesomevapor.com has always treated me good.. along with vapor kings.
I really like the stuff I've gotten from FSUSA, and I think the people that run it are generally really nice people...although I have heard people having problems with customer service, I think it's probably because they are so busy and don't have enough staff (not making excuses for them though...it is what it is) I've heard of more than 3 problems with them -NOT- on this forum, and I don't even know that many people that vape.
One little problem I had with my first (and only) order from FSUSA - They had a deal going, buy 60mls and get 5 free 3ml samples. I ordered 2x60ml bottles and told them to put in their most popular flavours as samples for me to try, I asked for everything in 12mg nic and 50/50. When the package arrived I looked at the invoice and it said 'currently samples only available in 24mg' - not a massive deal but they definitely should have contacted me before shipping to let me know this.
....if I were more fussy about tapering my nicotine intake like some of my friends are this would def. be a bigger problem. For someone trying to get off nicotine by slowly tapering their dose, having a bunch of 100% stronger or double dosed liquid around is trouble, and might prove tempting when they're stressed. I didn't even bother to mention this to them as I've read about what kind of responses people get when asking about diacetyl or having other questions/problems + they're probably busy and didn't want to bother them over something not THAT important.
Thanks for speaking out amy! It helps people make decisions on what venders to use by having the positive and negative reports available so they can be informed.
While my experience with FSUSA wasn't horrible, I am reluctant to order again. There juices are very good but so are many others.
I make lots of mistakes and am sympathetic to the human error bit, but with business...I feel it's the responsibility of the vender to really put in that extra effort for each individual, and to help them and make the buying experience as good as possible - or else suffer the consequences. They're probably doing great and a few 'troublesome' customers are viewed as dispensable...or as I said above they don't have the time. I realize they're a fairly small family business but that doesn't really come into the picture as a consumer, people expect excellent customer service in general (and why shouldn't they?)
One little problem I had with my first (and only) order from FSUSA - They had a deal going, buy 60mls and get 5 free 3ml samples. I ordered 2x60ml bottles and told them to put in their most popular flavours as samples for me to try, I asked for everything in 12mg nic and 50/50. When the package arrived I looked at the invoice and it said 'currently samples only available in 24mg' - not a massive deal but they definitely should have contacted me before shipping to let me know this.
....if I were more fussy about tapering my nicotine intake like some of my friends are this would def. be a bigger problem. For someone trying to get off nicotine by slowly tapering their dose, having a bunch of 100% stronger or double dosed liquid around is trouble, and might prove tempting when they're stressed. I didn't even bother to mention this to them as I've read about what kind of responses people get when asking about diacetyl or having other questions/problems + they're probably busy and didn't want to bother them over something not THAT important.
Thanks for speaking out amy! It helps people make decisions on what venders to use by having the positive and negative reports available so they can be informed.
While my experience with FSUSA wasn't horrible, I am reluctant to order again. There juices are very good but so are many others.
I make lots of mistakes and am sympathetic to the human error bit, but with business...I feel it's the responsibility of the vender to really put in that extra effort for each individual, and to help them and make the buying experience as good as possible - or else suffer the consequences. They're probably doing great and a few 'troublesome' customers are viewed as dispensable...or as I said above they don't have the time. I realize they're a fairly small family business but that doesn't really come into the picture as a consumer, people expect excellent customer service in general (and why shouldn't they?)
Last edited:
This thread has gone on long enough. I am tired of getting reports about it... from both sides.
It's threads like these that will be the reason why we're going to change the way the Reviews of Suppliers forum is handled. Nobody should be "afraid" to post a review, good or bad, nor should they have to put up with the bickering by the "fanboys and haters" that follows. Soon, this won't be an issue anymore.
And before I start hearing rumbles about "he closed it because it's about FSUSA", that is total BS. I am closing it because some people can't seem to hold a civil discussion in this forum.
It's threads like these that will be the reason why we're going to change the way the Reviews of Suppliers forum is handled. Nobody should be "afraid" to post a review, good or bad, nor should they have to put up with the bickering by the "fanboys and haters" that follows. Soon, this won't be an issue anymore.
And before I start hearing rumbles about "he closed it because it's about FSUSA", that is total BS. I am closing it because some people can't seem to hold a civil discussion in this forum.
- Status
Similar threads
- Locked
- Locked
