Ordered a Lava Tube and after a 10 day wait I inquired about my order. After a bit of mis-communication, all was set right by Jennifer and a phone call from Chris. Upgraded my 3 free juices from 10 to 30 mls, threw in free tuff and vivi-nova tanks. Shipped it Express mail. All that and a refund also. The Raspberry is the bomb! Been vaping it continuously. That's what I call CS. These folks are trying their very best to catch up on their backorders. so be patient, you'll get your stuff. 