Vape Veteran, ECF Virgin!

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golfbravo77

Full Member
Jan 29, 2015
15
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Hi All,

So after several years of stalking you all on this forum and shamelessly stealing all of your fantastic advice in the threads, I figured it was time to join the conversation. I'm starting out in the medical profession, so I keep fully up-to-date on the research and I'm passionately committed to proving the relative safety and efficacy of vaping, and promoting it as a substitute both for tobacco (which kills you) and for other NRT (which don't work). We seem to be at the point now where we are getting into a serious war with some very powerful vested interests and their friends in political places, so anyone with any serious interest in public health has an obligation to step up, and I look forward to the fight.

Before I go any further, I have one retailer related query for all of you. I recently placed a fairly large order with myfreedomsmokes, using my wife's card because their address verification wouldn't accept my own. I have ordered countless times from other online vendors, but this is my first experience with them. After placing the order, having the payment verified and cleared by the bank (they called us and the money has left my wife's account), and providing MFS with the verification code for the transaction given to us by the bank, they are insisting that I email them copies of my wife's signature and her bank account details on a word doc they sent me, and a photo of her passport or other photo id, before they ship the goods I ordered.

This is the first time I have ever been asked to do this by any online vendor for anything, and it seems to me not only a ridiculous demand (would anyone here seriously send that information over an insecure email to someone they don't know at a website?), but also in violation of their merchant's agreement with Visa, which prohibits demanding ID as a condition of Visa transactions (pge. 34). I am waiting to hear bank from our bank on whether they want to make a formal complaint to Visa, but in the meantime I thought I would ask you all here: Is this a thing? has anyone else ever been asked to do this?

Cheers all.
 
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State O' Flux

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Jul 17, 2013
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Hi All, I recently placed a fairly large order with myfreedomsmokes, using my wife's card because their address verification wouldn't accept my own. I have ordered countless times from other online vendors, but this is my first experience with them. After placing the order, having the payment verified and cleared by the bank (they called us and the money has left my wife's account), and providing MFS with the verification code for the transaction given to us by the bank, they are insisting that I email them copies of my wife's signature and her bank account details on a word doc they sent me, and a photo of her passport or other photo id, before they ship the goods I ordered.

I thought I would ask you all here: Is this a thing? has anyone else ever been asked to do this?

Cheers all.
Welcome to ECF, GB...

The above sounds like they're on the ragged edge of hyper-paranoid. I don't know what you bought, or for how much (or what sort of past con-job encounters that would make them so twitchy)... but apparently, it's enough to make them spend an inordinate amount of time making sure they don't get hosed.
 

philoshop

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Sep 21, 2014
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Welcome golfbravo! This has never happened to me but IIRC there was a thread here a couple of months ago regarding this issue.
Contact the vendor directly and ask if they're responsible for the inquiry. My guess is they aren't, and you will receive your merchandise without issue. Somebody is phishing. Best of luck to you.
 

UnclePsyko

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Mar 8, 2013
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Hi All,

So after several years of stalking you all on this forum and shamelessly stealing all of your fantastic advice in the threads, I figured it was time to join the conversation. I'm in the medical profession, so I keep fully up-to-date on the research and I'm passionately committed to proving the relative safety and efficacy of vaping, and promoting it as a substitute both for tobacco (which kills you) and for other NRT (which don't work). We seem to be at the point now where we are getting into a serious war with some very powerful vested interests and their friends in political places, so anyone with any serious interest in public health has an obligation to step up, and I look forward to the fight.
Hi Dr. golfbravo, Welcome to ECF!
That's outstanding!... Being a doc that is willing to do the research and make a educated conclusion to vaping rather than the endless armies of doctors that seem to just fall into lock-step with the pharmaceutical recommendations of using their NRT's.

Man, that's refreshing to say the least... and glad to have an ally such as yourself in the fight!

Before I go any further, I have one retailer related query for all of you. I recently placed a fairly large order with myfreedomsmokes, using my wife's card because their address verification wouldn't accept my own. I have ordered countless times from other online vendors, but this is my first experience with them. After placing the order, having the payment verified and cleared by the bank (they called us and the money has left my wife's account), and providing MFS with the verification code for the transaction given to us by the bank, they are insisting that I email them copies of my wife's signature and her bank account details on a word doc they sent me, and a photo of her passport or other photo id, before they ship the goods I ordered.

This is the first time I have ever been asked to do this by any online vendor for anything, and it seems to me not only a ridiculous demand (would anyone here seriously send that information over an insecure email to someone they don't know at a website?), but also in violation of their merchant's agreement with Visa, which prohibits demanding ID as a condition of Visa transactions (pge. 34). I am waiting to hear bank from our bank on whether they want to make a formal complaint to Visa, but in the meantime I thought I would ask you all here: Is this a thing? has anyone else ever been asked to do this?

Cheers all.
This does sound a bit unnerving and suspicious.
I've never had any issues like this from MFS, being I just placed an order with them earlier this week and is currently out for delivery.
I'm gonna side with philoshop and contact MFS yourself and make sure this is a legitimate request.
Looking forward to running into you again in the threads... Good Luck!
 

golfbravo77

Full Member
Jan 29, 2015
15
7
Hi, thanks for your reply. I agree it is hyper-paranoid. I appreciate that they need cover themselves, but demanding that their customers sacrifice their own security just so they can guarantee their own seems like a weird way of doing business...maybe it is a phishing thing.

It was a $200 order, so not exactly a bank-breaker. Do you know if they have any representation on this forum?
 

golfbravo77

Full Member
Jan 29, 2015
15
7
This does sound a bit unnerving and suspicious.
I've never had any issues like this from MFS, being I just placed an order with them earlier this week and is currently out for delivery.
I'm gonna side with philoshop and contact MFS yourself and make sure this is a legitimate request.
Looking forward to running into you again in the threads... Good Luck!

Hi Uncle! Thanks for your reply. Any Idea how I would contact someone in management at MFS? I've been contacting the site directly...assuming its the site and not a redirect.


EDIT: Never mind! It seems they have a forum on here...so I've left a message for them there. I'm interested to see what the response is.
 
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UnclePsyko

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Mar 8, 2013
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Hi Uncle! Thanks for your reply. Any Idea how I would contact someone in management at MFS? I've been contacting the site directly...assuming its the site and not a redirect.
They do have a presence here on ECF...
MyFreedomSmokes
Could give it a shot!

*edit*:
I see you already found it!
Good luck Dr.!
 

golfbravo77

Full Member
Jan 29, 2015
15
7
So as a follow up to my original question here, I have been speaking to MFS, and they confirmed that this is not a scam...it really is them asking me to email them copies of photo ID's, CC details and Signature. I think it goes without saying that this is a ridiculous request that basically demands that their customers do everything that you're not supposed to do with your personal information on the internet, so I've cancelled that order.
 
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