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Discussion in '' started by Kriszty Hegedus, May 31, 2019.

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  1. Kriszty Hegedus

    Kriszty Hegedus New Member

    May 31, 2019
    Can anyone help me figure out why I can't get in touch with about my order?
    Placed order on 5/24/2019 and it cleared my credit card. Website states is still processing...
    No e-mail response and no answer on the 888 number. Will not accept voice mail message, busy signal. Super Strange. I'm trying to be a new customer but what the heck is going on?
    Today is 5/31/2019. Please help?
    • Like Like x 1
    • Optimistic Optimistic x 1
  2. Daniel Forsyth

    Daniel Forsyth Ultra Member

    Mar 26, 2019
    Victoria, Australia
    Email them:)
    • Agree Agree x 1
  3. Punk In Drublic

    Punk In Drublic Vaping Master ECF Veteran

    Aug 28, 2018
    Toronto, ON
    • Agree Agree x 1
    • Winner Winner x 1
    • Love Love x 1
  4. Foggy Road

    Foggy Road Vaping Master Verified Member ECF Veteran

    Jun 22, 2015
    I would suggest you try posting in this thread.

    Got a problem?

    Good luck.
    • Agree Agree x 2
  5. BrotherBob

    BrotherBob ECF Guru ECF Veteran

    Dec 24, 2014
    Welcome and glad you joined.
    Hang in there and keep reporting if you are still having problems. There are other steps to take if problem persists.
    • Like Like x 1
  6. low_tar_neil

    low_tar_neil ECF Tea-boy, guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, I'm really sorry about that, our warehouse software system broke down last week and shipping info has been not getting updated correctly, the team are doing it all manually which is slowing things down somewhat, my apologies.

    Please can I get your order number and I'll find out what's going on!

    FYI customer service hours are 9:30am - 5:30pm PST, so it will be a couple of hours before the people they get in.
    • Like Like x 1
  7. Captainppants

    Captainppants New Member

    Jun 9, 2019
    Im having the same problem, ordered on the 31st and it's now the 10th and i can get nowhere with this site. Idk about you guys but i filed a claim through my bank to get my money back. Personal opinion is to get your money back and never use again.
  8. low_tar_neil

    low_tar_neil ECF Tea-boy, guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, what's your order number please?
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