Vaporbomb Customer Service

[johnwschnitz]

This is my first post so it has to be in new members. I'm having a nightmare trying to contact vaporbomb's customer service.

My last 2 orders from them before this one were incorrect and only one of them was corrected.
The only way to contact them seems to be to place an order then leave your concerns in the details section of the order.
There is something seriously wrong with having to pay to contact them.

I placed an order more than 2 weeks ago. It was marked shipped on 10/6/14. 3 Days later I get an email from customer service telling me that a flavor I DIDN'T order is out of stock. I respond that there must be a mistake since I didn't order that flavor and my order is already shipped.

The next day I get an email saying that my order was not shipped and in fact the flavor that is out of stock is one I did order. I asked them to send me the part of the order they had in stock.

Since then I have not been able to contact them at all. I emailed them several times and got no reply. I sent a contact request through their website and got no reply. I called the phone number that is on their contact page many many times and got no answer. Then I notice that their contact page is WRONG. The phone number changed LAST YEAR and wasn't changed on their website.

So I called the new number for them and it instantly goes to voicemail except that you can't leave a message because their voicemail is FULL.

I'm mad because they basically stole my $70.

If anyone happens to know a super secret way of getting ahold of them please let me know.

Thanks
John

 

[Sue1971]

Hi John, Try going to the vaporbomb section of the forums on ECF. look for Big Moe, when ever I had a question she seemed to be able to help me out.

I order with vaporbomb a lot and never had an issue.

Hope things work out for you

 

[johnwschnitz]

Yeah, unfortunately since I don't have 5 posts I can't post directly there. Here's 2 out of the way but also I wanted people to know that to order from vaporbomb is a risky proposition.

I guess I'll go find a few threads to comment on so I can take the anger to them in their section directly.

Thanks
John

 

[Pinggolfer]

You can always contact your credit card company and dispute the charge. It's worked for me in the past.

 

[JohnSh]

It seems Sue1971 has the ticket. I hope that works for you. I hate not being able to contact someone I am doing business with.

 

[Sue1971]

Did you try sending an email to big moe? Not sure if you need the 5 posts to do that. It's worth the try.

 

[johnwschnitz]

I wasn't able to find the button to do that before but since this is my 5th post I'll head over there and try it again.

Thanks
John

 

[johnwschnitz]

Unfortunately I still don't have the ability to send private messages.

I don't know what is required before I do.

 

[jarchack]

Judging from resellerratings.com I'd stay away from them. There are far more reputable dealers around.

 

[johnwschnitz]

Sadly they have the best Cinnamon flavor I have ever found. Their Cinna-Bomb is very good. Also their Extreme Ice is a crazy mint flavor.

If I had another place I could get something similar to those I would probably drop them.

They are pretty much the only place I have ordered from for 2 years.

 

[Amraann]

Unfortunately I still don't have the ability to send private messages.

I don't know what is required before I do.

At about 1/2 after the hour the forum will refresh and then you should be able to post to them in their section

 

[johnwschnitz]

Thanks for the info. I was thinking that I might need to go to 15 posts because they word it kinda weird on the post.

Something like 0-5 posts only in new members then 5-15 posts can use private messages.

 

[Sue1971]

only 3 reviews on resellers, and the last review was in 2013. Can't say I would judge on 3 posts.

I have to agree with you John, I order their cinnabomb for my husband and I've tried it. it's really good. I've tried other cinnabombs from other venders and it's just not the same,

Like I said before, maybe it was just a fluke. They did just get done with their 25% off sale. So maybe they were doing the rush thing to make sure orders got out in a timely manor.

 

[johnwschnitz]

I've had minor issues with them in the past where something would be wrong but they were really good at fixing it.
I don't fault them for having an issue. I fault them for basically ignoring me for weeks after taking my money.

I was finally able to use private messages so I sent one to Big Moe and posted to their section of the forum.

Thanks for all the help and advice. Hopefully I will get a response soon.
John

 

[Sue1971]

Hi John, I knew I saw a post somewhere, and I found it, They had a facebook posting that read "We have been busy at VaporBomb!!!

We moved to a new building!!! We now have all the room we need to get your orders made fast and fresh. We know we have been out of stock on some flavors but we are all settled in and have stocked back up. Thank you for your patience!!!"

Maybe that may explain some of the issue, here's hoping they get back to you very shortly

 

[Warpigs]

Welcome to ECF!

 

[glointhedark]

I hope they are able to get things straightened out for you. When we first started using eliquids to refill cartos, they were the first and only supplier we used, and we were very happy with the eliquids and the customer service. We did have a few minor glitches on a few orders, but I used the contact form on their site, and things were resolved immediately. We have not ordered from them for a while, but I still recommend them based on our prior experience.

 

[johnwschnitz]

I was contacted by customer service today and everything should be taken care of.

Thanks,
John