Vaporium?

[Trailer]

So i placed an order with vaporium them earlier in the week, payment made etc. Although 4 days later and no email , no response to my emails asking about ETA. I do have a receipt for payment but... - Curious to know if they are generally slow to respond ?

I'm not "unhappy" just curious to know if Canada post is part of the delay or something else. I'd usually expect some sort of communication from an online vendor... but my expectations might not apply.

Figured I'd ask here before sending a less positive email their way.

 

[cactusgirl]

Hmmm, did you get an order confirmation? Payment confirmation?

 

[CanadianMetalHead]

So i placed an order with vaporium them earlier in the week, payment made etc. Although 4 days later and no email , no response to my emails asking about ETA. I do have a receipt for payment but... - Curious to know if they are generally slow to respond ?

I'm not "unhappy" just curious to know if Canada post is part of the delay or something else. I'd usually expect some sort of communication from an online vendor... but my expectations might not apply.

Figured I'd ask here before sending a less positive email their way.

I wouldn't worry about it, You will get it when Canada Post decides to get their .... together. I should have gotten mine on Tuesday, then Wednesday, now who knows.

 

[Eileithia]

I have the same issue with Juicy Clear right now. Payment confirmed on Saturday, but no shipping notice yet. Pretty sure they're just waiting to see what's happening with the strike / lockout.

Also have a Vaporium shipment that's sitting at a DC somewhere because it missed delivery before the lockout.

 

[Trailer]

@ Cactusgirl - Ya i got the payment confirmation etc. but nothing else after that...

I figured it would be related to the strike / lock out , but was just hoping they might have communicated something to that effect.

Thanks tho!

 

[Mudder]

Trailer you'll get it. It might take a while, but, you'll get it. I was worried my first order as well, but, I really had no need to.

 

[CanadianMetalHead]

I agree, you will get it. Sylvain is a cool guy.

 

[Illuminatu]

By experience, i can tell you Sylvain is not a great communicator.... i waited for 2 weeks without a response until i threaten to cancel my payment by Visa.. then and only then did i get a quick answer.... that's the bad experience i had with Vaporium, but Sylvain was a good sport about it and refunded me since 2 weeks after my initial order.. he still hadn't sent my order out.

 

[jojo1024]

By experience, i can tell you Sylvain is not a great communicator.... i waited for 2 weeks without a response until i threaten to cancel my payment by Visa.. then and only then did i get a quick answer.... that's the bad experience i had with Vaporium, but Sylvain was a good sport about it and refunded me since 2 weeks after my initial order.. he still hadn't sent my order out.

i have had a similiar experience with them that's why ive decided to go with other Canadian suppliers

 

[lildevil8200]

i know with the postal strike going on there are places only getting mail delivered mondays, wednesdays, and fridays...it's causing a huge back up in deliveries... so if you got payment confirmation and confirmation that it has been shipped...just wait...probably held up by the strike

 

[Trailer]

That's just it though Lildevil - Payment confirmation ...but no confirmation of shipment.
I'll give them the benefit of the doubt for now.
Thanks for the feedback everyone.

 

[kanadiankat]

With a full lock out on - the only thing that Canada Post is sending out is pension checks.

The Monday-Wednesday-Friday deliveries were only valid during the rotating strike phase.

The government has tabled back-to-work legislation and will debate it next week. If it passes, mail will resume at the end of next week. If not - then everyone has to wait until the union and cp reach an agreement. If you have a package on the way - it's exactly where it was when the lock out was announced.

 

[zer0ith]

That's just it though Lildevil - Payment confirmation ...but no confirmation of shipment.
I'll give them the benefit of the doubt for now.
Thanks for the feedback everyone.

Just to add my experience from a different vendor.
In the past when I ordered from them I got confirmation of payment and shipping.
This time. NOTHING. The only confirmation I got was from my bank saying that the payment was accepted.
Now the day of the lockout (still didn't get any email saying it had shipped) I logged into my account to find out that the order was shipped 3 days ago and is sitting in a processing facility about an hour from where I live.

 

[vgdelight]

i, too, received no information after sending them money.. but eventually it was just sitting in my pobox

they should really get back to you when they ship it, but it does get shipped so i suppose that's all that matters

 

[Not Iris]

Basic customer service is getting to be a thing of the past with some vendors it seems.
I had the same problem when I ordered some *stuff* from an e-juice vendor. No communication whatsoever, and when I did get an answer, all I got was one word answers. No communication to say that the interac payment had been received and no communication to say that it was shipped. Sad, really.
So I ignore the vendor that is non communicative and I move on until I find one that wants my money and knows what customer service is.

 

[Concat]

Ya customer relations is important. It’s no coincidence that the popular vendors on here are also very friendly and quick to reply to emails. Not that Vaporium is either here nor there. I’ve never had any contact with them

 

[Not Iris]

I have not dealt with Vaporium neither, but from the reports about them and Customer Service, I will likely steer clear of them. I was referring to a dealer here in Ontario.
So, I removed the Ontario dealer from my bookmarks and move on as there are lots of wonderful vendors out there who are extremely willing to share their knowledge.

 

[CanadianMetalHead]

That's just it though Lildevil - Payment confirmation ...but no confirmation of shipment.
I'll give them the benefit of the doubt for now.
Thanks for the feedback everyone.

Hi there Trailer. I thought I'd let you know that I met Vaporium's owner in person about 30 minutes ago. I went right to his house. I told him he should confirm delivery once sent. He took note of it. He hasn't been doing this for a long time.
He also told me that all the orders he received we're sent out before the lockout. Mine too. So they are in the system, locked down by Canada Post.

 

[Trailer]

Thanks CanadianMetalHead - appreciate the legwork.

 

[CanadianMetalHead]

Thanks CanadianMetalHead - appreciate the legwork.

No problem. He's a cool guy. His girlfriend knows some of my uncles and cousins. Found that out today Cool couple.