Worst customer experience ever! How should I proceed?

[Cokeybill]

Freak, if you decide to post a complaint about a Canadian vendor. Plz read the post below. It is part of the Canada Forum here on ECF. Cheers.

http://www.e-cigarette-forum.com/forum/canada-forum/266345-canada-vendor-disputes.html

 

[Concat]

Freak, if you decide to post a complaint about a Canadian vendor. Plz read the post below. It is part of the Canada Forum here on ECF. Cheers.

http://www.e-cigarette-forum.com/forum/canada-forum/266345-canada-vendor-disputes.html

Interesting... that seems to suggest we aren't allowed to give negative reviews of Canadian vendors.

 

[Freaknugget]

Well thats just silly. I don't represent any competition and I have valid points. I have chosen not to name any names because I want to give them another chance to correct the situation not because of outside pressure but by choosing to do the right thing. IF they fail me again I can assure you that I WILL write a complaint and if I get banned thats fine I will never come back.

This as it is worded is offensive to me. Not allowing me as a consumer to warn others of shady or poor service smacks of totalitarianism and is wrong.

 

[Concat]

Perhaps they just mean arguing in the forums about vendor related issues, and not reviews itself.

Still, it says right there:

Members: do not post any critical material about CAN suppliers otherwise you may be banned.

Weird.

 

[Cokeybill]

I agree Freak, but as has happened to you, Ian cleared up your situation. Sometimes there is no control of problems that arise and patience(as you have shown) might be the best policy. You had valid reasons, HC doesn't care about that...Ian does. If problems occur and can't be corrected, ECF is trying deter any ammunition that HC could use in any future dealings with regulations, etc. This is a no win situation(HC and negative vendor feedback). I've read posts that got totally out of control because of negative feedback.
Posting here on ECF, using no names as you began is the way to go. Someone will read your post and possibly they may get in touch with the vendor when the vendor has difficulties that are beyond their control. I applaud how you treated the situation and tried to keep it anonomous.

Maybe the rule lets you say your juice that you had ordered is not to your liking??

 

[Chime]

I think it's refering to this forum in specific, they want to keep reviews in the reviews forums, it's not totalitarian it's organizationitarian (yes I just made that word up).

This ones for our negative reviews of the feds XD

 

[Cokeybill]

"organizationitarian" I like it. Does that relate to Ontarians??

Actually, I think it's about the legality of ecigs in general. Don't target a canadian vendor.

 

[Chime]

"organizationitarian" I like it. Does that relate to Ontarians??

Actually, I think it's about the legality of ecigs in general. Don't target a canadian vendor.

Pfft only in my dreams, if those clowns on the hill had half the game these mods do in their little fingers, analogues would have died in '07.

That's just a small part of ontario, the rest of you lot that I've met are decent enough folks, heck half of you are working here now =P .

 

[ChellyNelly]

Interesting... that seems to suggest we aren't allowed to give negative reviews of Canadian vendors.

It's got nothing to do with reviews. The reason for this post is because there was a ton of in-fighting and bickering going on between vendors and about vendors and it was ugly. That is what that thread is about, it has nothing to do with negative supplie reviews at all.

I did mention the neg review forum in my first post and think it's great. It gives the vendor a chance to respond and correct and it's a nice heads up to other consumers

 

[Freaknugget]

Look, if we are truly so terrified of HC reading something they could potentially use then I suggest the entire Canadian forum be closed. People are here to talk about vaping, how does someone saying how much they like a vendor or giving advise on where to get juice from do no damage but a legitimate gripe does. I can't grasp the difference, I see why decorum would be advised and if someone is slagging a different vendor every day clearly it's someone with an interest in clearing competition and THAT should get someone banned. Also a vendor going around badmouthing their competition directly is not right and I'd understand use of such a rule in that case as well.

HOWEVER Health Canada is aware of Google, they can look up suppliers order goods and nail them that way if they choose. If talking about any vendor in a negative way is deemed detrimental to the cause then I think some people have their priorities reversed. Talking about ALL the issues helps to ORGANIZE people and yes sometimes it's not all positive.

Self censoring based on paranoia will not help anything. Just my

Kinda funny but it seems I have helped derail my own thread

 

[Freaknugget]

If I do write a negative review it was always my intention to do so on that part of the forum, here I was simply seeking advice from others who may have had similar experiences, However I will make sure to update this thread as to where that review can be found for those who choose to look it up.

It's got nothing to do with reviews. The reason for this post is because there was a ton of in-fighting and bickering going on between vendors and about vendors and it was ugly. That is what that thread is about, it has nothing to do with negative supplie reviews at all.

I did mention the neg review forum in my first post and think it's great. It gives the vendor a chance to respond and correct and it's a nice heads up to other consumers

 

[Cokeybill]

I did mention the neg review forum in my first post and think it's great. It gives the vendor a chance to respond and correct and it's a nice heads up to other consumers

This should be done in a discrete vendor/client email. This is actually no business of ours, unless the problem has not been corrected. Vendors names do not have to be publicized unless there is justified reasons.

 

[Freaknugget]

That IS my issue, the vendor is NOT contacting me. I have tried being discreet for over a month now and I am getting sick and tired of waiting a week for each response and at best only ever getting half answers after pestering them. They have responded to me 4 times in 5 weeks. It took a month before they would even agree to have me send back the defective items. The problem does not appear as if it will be corrected by the vendor hence why I am here

This should be done in a discrete vendor/client email. This is actually no business of ours, unless the problem has not been corrected. Vendors names do not have to be publicized unless there is justified reasons.

 

[Cokeybill]

And, does anyone not notice that a few of our vendors have been shut down lately? An ounce of prevention gains a pound of.....? Whatever. Most all canadian vendors go well out of their way to satisfy customers. And when the said vendor has a "Notice" on their site, there is a reason.
Remember what you need to vape with, HC advises you not to.

 

[ChellyNelly]

Bill, I think you're misunderstanding. The vendor has not resolved the issue and it's been ongoing for over a month if I recall correctly, AKA your "justified reasons" That's not something you just put up and shut up with. Other people would like to know where NOT to go. Just because we live in Canada and the climate isn't privy to e-cigs does not mean that we should keep mum about terrible customer service.

Next time, read the thread before posting.

Freak, I really hope this gets sorted out. If not, as I and Smokum and others have suggested, your best bet is definitely to take it to the negative reviews forum and see if a little publicity will get them to correct this for you. I wish you luck!

 

[Freaknugget]

Heh heh well I suppose we will have to agree to disagree on this one Cokey

And, does anyone not notice that a few of our vendors have been shut down lately? An ounce of prevention gains a pound of.....? Whatever. Most all canadian vendors go well out of their way to satisfy customers. And when the said vendor has a "Notice" on their site, there is a reason.
Remember what you need to vape with, HC advises you not to.

 

[Toronto_Mike]

Its a bit of a catch 22, but I agree with Cokeybill, its between the customer & vendor. You're free & somewhat encouraged to share the details, here on the forum.

What would be ideal, is it go to a 3rd party like the ECTA for recommendations if there were no resolution after a reasonable amount of time. Like the resolution center on eBay - not a perfect system but a system, nonetheless

 

[BombRob]

And, does anyone not notice that a few of our vendors have been shut down lately? An ounce of prevention gains a pound of.....? Whatever. Most all canadian vendors go well out of their way to satisfy customers. And when the said vendor has a "Notice" on their site, there is a reason.
Remember what you need to vape with, HC advises you not to.

Not naming the vendor just allows them to the same to others, if they aren't already. Were you raised by a cat?

Sent from my VM670 using Tapatalk

 

[Freaknugget]

Another good idea, not sure if they could help but not a bad idea at all. Either way by tomorrow afternoon if this vendor has not gotten back to me privately then I'm gonna have to go more public.

I just think that if I go into say a McDonalds and get a burger and find a rat tail hanging out of it and their response is to shrug and avoid me I'm not going to be quiet because McDonald's might get shut down because of it.

Its a bit of a catch 22, but I agree with Cokeybill, its between the customer & vendor. You're free & somewhat encouraged to share the details, here on the forum.

What would be ideal, is it go to a 3rd party like the ECTA for recommendations if there were no resolution after a reasonable amount of time. Like the resolution center on eBay - not a perfect system but a system, nonetheless

 

[ChellyNelly]

So I was just looking in the Negative Reviews forum and I noticed there have been threads deleted because they're Canadian vendors... I'd not seen this the last time I looked there. There is absolutely nothing in the rules of the forum about not allowing negative reviews about Canadian vendors so why are these thread being deleted? Anyone?