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Volcano customer service

Discussion in 'Volcano Ecigs' started by oplholik, Feb 21, 2018.

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  1. oplholik

    oplholik ECF Guru Verified Member ECF Veteran

    Last year I purchased 2 Lava Box M's, a great 75w box. One of the boxes started showing a strange reading on the display, and I contacted and talked to Miki to try to figure out the problem, and after a couple of e-mails, I was asked if I could send it in for them to check out. Today I received an e-mail letting me know they had received it, ran some tests on it, and found it to be defective. Even tho it is past warranty, they said they are sending a replacement.
    Needless to say, I am very pleased with the outcome, as with some other suppliers, I would just be out of luck.
    Thank you Volcano, and your support team, for the fast and courteous support.

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  2. Beamslider

    Beamslider Vaping Master Verified Member ECF Veteran

    May 29, 2017
    San Francisco
    Great to know. I bought one of those from them too and don't use it much but like it a lot.
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