Volcano : Did I make a mistake going with this company?

[jdmaddy]

So I'm a newer vaper and have the Volcano Magma kit as well as the Inferno. I actually love these products and was so excited that I finally was able to quit smoking. However, it seems that their customer service is lacking - I mean REALLY lacking. It's almost as if there are only a couple people running the place. I call and NEVER get a live person and have to wait for them to return the call which sometimes takes days. It's the same on their website- emails aren't answered in a timely manner nor are "ticket" responded to.

Has anyone else had issues with them? It's really a shame because like I said I love their products so far, but if it comes down to lousy customer service, I will go elsewhere to spend my vaping money.

I don't want to badmouth them without being fair but it's been like this since day one. I've found it to be completely frustrating.

So, what would you recommend I switch to if I were to leave Volcano?? Anyone with similar products but good customer service as well??

Any responses would be appreciated.
Thanks.

 

[bfrie]

volcano sells standard ego batteries rebranded and low quality liquid for a high price. use other sites to get your hardware (myvaporstore.com is my personal favorite) and sites such as halo, ahlusion, vermillion river, etc for liquid.

 

[bfrie]

so if your on any other site and see an ego battery, it is the same thing as volcano's hardware

 

[jdmaddy]

Thanks bfrie - I will definately check out the myvaporstore.com - there are so many companies out there - it's just finding the trustworthy ones - and I've seen the myvaporstore mentioned a lot during my lurking days - I will check them out..thanks again!

 

[bfrie]

dont only check them out, theres a lot of places out there. just find out what you want , then shop around for the best price. sticking with one store for everything will eventually lead to a bad experience, no matter how great they are