VolcanoEcigs Hardware (New and Upgraded)
- Thread starter JoeInferno
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Thank you, I will definitely let everyone here know when we open the preorder and when the Lavatube is released tot he pubic for sale. We look forward to getting the Lavatube out to the public and hearing what everyone thinks.
Great I can't wait! What would be awesome is if someone did a comparison to the "similar VV device" when the product is available. One can hope that was a factor when testers were chosen.
we selected people to be testers from veterans to novice vapers. Many of the testers are very skilled and knowledgeable to VV and HV vaping.
Hey Joe...
I'm having a bad experience with Volcano... What should I do?
I've been a big fan of Volcano. Great selection of products, great juices. But POOR customer service for the non walk-in customer ordering from an email address thousands of miles from their storefront.
I had paid for 2 day delivery and it took 6 days. They told me to take it up with the courier. I paid them and they paid the courier. It's their responsibility, they contracted the courier for those terms.
As for RMA of items, their process seems professional until you get the run-around of questions that don't seem to have anything to do with your issue. Or asking questions you've already answered in the ticket submission. Several emails later and they send you an email that is supposed to have a return label and it's not attached.
I'm done with them. I had enough. The RMA process is just a game you have to play to save your $20 bucks. I'd rather go to my local vape shop and buy an new eGo. Volcano made no attempt to apologize for any mistakes. I guess it's not their fault, it must be mine. They deleted my account and are not honoring my warranty.
There are so many places to buy the same quality products. You just have to shop around or know what to look for... My advice to others...Don't be hung up on branding and logos. Be a loyal customer to good businesses, good products and good service.
So I ask you Joe, should I just walk away? Or do I owe them an apology?
--Thanks
BlueVap0r in Maryland
I'm having a bad experience with Volcano... What should I do?
I've been a big fan of Volcano. Great selection of products, great juices. But POOR customer service for the non walk-in customer ordering from an email address thousands of miles from their storefront.
I had paid for 2 day delivery and it took 6 days. They told me to take it up with the courier. I paid them and they paid the courier. It's their responsibility, they contracted the courier for those terms.
As for RMA of items, their process seems professional until you get the run-around of questions that don't seem to have anything to do with your issue. Or asking questions you've already answered in the ticket submission. Several emails later and they send you an email that is supposed to have a return label and it's not attached.
I'm done with them. I had enough. The RMA process is just a game you have to play to save your $20 bucks. I'd rather go to my local vape shop and buy an new eGo. Volcano made no attempt to apologize for any mistakes. I guess it's not their fault, it must be mine. They deleted my account and are not honoring my warranty.
There are so many places to buy the same quality products. You just have to shop around or know what to look for... My advice to others...Don't be hung up on branding and logos. Be a loyal customer to good businesses, good products and good service.
So I ask you Joe, should I just walk away? Or do I owe them an apology?
--Thanks
BlueVap0r in Maryland
Aloha Blue,
I am sorry to hear you have been having problems with CS, and delays in shipping. For the shipping issue, we are not responsible if the courier fails to deliver the package on time. We are able to help with claims on lost or delayed packages but we are not the ones that have to open the claim as we are not the recipient, and cannot prove or verify the package was not delivered.
I am sorry that you feel the questions that we ask in our CS emails are "run-around" questions. But our questions are asked for certain reasons, whether you see a reason or not. We are not giving you any round around, we are just trying to make sure that the item is defective and covered under the warranty. I am sorry if the .pdf file did not attach to the ticket, this is technology we are dealing with and it does not always work, and there is also the human factor involved here. People make mistakes sometimes. Please open a new ticket informing CS that the file did not attach and they will resend you the file.
I promise you we are not playing any games we are flowing the business structure we have set up. You will find the same business structure and CS procedures in many online business. From major corporations to small shops.
I am not sure why you would think we deleted your account, but we would never delete an account unless we are either asked to by the account holder or the user was found to be in violation of the user agreement. Nothing here you have described would be terms for this action.
If we had sent you the email stating the RMA was attached and it just didn't attach I am not sure what you mean by we are not honoring the warranty. There was just a mishap in the file attaching.
If you wish for more info on the matter or would like t talk about this further you may send me a PM and we can talk more through PM on this matter. As a public for is not the place to conduct business.
Once again I am sorry for the problems you have had, with the shipping carrier, and the mishaps in the replacement process. Please feel free to contact me either through the PM's here or you can open a CS ticket and they can transfer the ticket to me. We here at Volcano pride ourselves on our quality products and top notch CS. If there is any thing we can do to correct these issues please let us know.
I am sorry to hear you have been having problems with CS, and delays in shipping. For the shipping issue, we are not responsible if the courier fails to deliver the package on time. We are able to help with claims on lost or delayed packages but we are not the ones that have to open the claim as we are not the recipient, and cannot prove or verify the package was not delivered.
I am sorry that you feel the questions that we ask in our CS emails are "run-around" questions. But our questions are asked for certain reasons, whether you see a reason or not. We are not giving you any round around, we are just trying to make sure that the item is defective and covered under the warranty. I am sorry if the .pdf file did not attach to the ticket, this is technology we are dealing with and it does not always work, and there is also the human factor involved here. People make mistakes sometimes. Please open a new ticket informing CS that the file did not attach and they will resend you the file.
I promise you we are not playing any games we are flowing the business structure we have set up. You will find the same business structure and CS procedures in many online business. From major corporations to small shops.
I am not sure why you would think we deleted your account, but we would never delete an account unless we are either asked to by the account holder or the user was found to be in violation of the user agreement. Nothing here you have described would be terms for this action.
If we had sent you the email stating the RMA was attached and it just didn't attach I am not sure what you mean by we are not honoring the warranty. There was just a mishap in the file attaching.
If you wish for more info on the matter or would like t talk about this further you may send me a PM and we can talk more through PM on this matter. As a public for is not the place to conduct business.
Once again I am sorry for the problems you have had, with the shipping carrier, and the mishaps in the replacement process. Please feel free to contact me either through the PM's here or you can open a CS ticket and they can transfer the ticket to me. We here at Volcano pride ourselves on our quality products and top notch CS. If there is any thing we can do to correct these issues please let us know.
The New Version Magma and Mega Clearomizers, Inferno LR Atomizers and Black V-Packs are back in stock and on the website for sale!!
You have waited for a long time for these to come back in, waited through holiday delays, and shipping delays, and customs holds. But they have finally made their long long journey from their place of creation all the way to us here at Volcano. Now they sit here awaiting you to place your orders you have eagerly been awaiting to place so we can ship them to you. And you can love them and use them they way they have been waiting to for, and intended for.
Black PCC
Volcano Fine Electronic Cigarette V-Pack
Inferno LR atty
INFERNO 1.5 Low Resistance Atomizer
Mega Clearos
***New Version*** MAGMA Re-fillable MEGA-Clearomizer - 5 Pack
Regular Clearos
***New Version*** MAGMA Re-fillable Clearomizer - 5 Pack
You have waited for a long time for these to come back in, waited through holiday delays, and shipping delays, and customs holds. But they have finally made their long long journey from their place of creation all the way to us here at Volcano. Now they sit here awaiting you to place your orders you have eagerly been awaiting to place so we can ship them to you. And you can love them and use them they way they have been waiting to for, and intended for.
Black PCC
Volcano Fine Electronic Cigarette V-Pack
Inferno LR atty
INFERNO 1.5 Low Resistance Atomizer
Mega Clearos
***New Version*** MAGMA Re-fillable MEGA-Clearomizer - 5 Pack
Regular Clearos
***New Version*** MAGMA Re-fillable Clearomizer - 5 Pack
We are currently awaiting our Beta tester models to arrive. There was a delay due to we needed to change up a regulator that was giving us issues. If all testing goes well we should have the release in mid Nov.
Thank you for the interest, we will let you know as soon as we get them up for sell.
And you can never have enough. I say ecigs are like Pokemon.....Got to Collect Them All!!!!
And you can never have enough. I say ecigs are like Pokemon.....Got to Collect Them All!!!!
If you need to test it in a tuff enviroment let me know I am currently deployd and this might be a very good test ground for it...
started a new thread just for the Lavatube here http://www.e-cigarette-forum.com/forum/e-cigarette-suppliers-forum/237094-coming-soon-lavatube.html
Check it out, it has info and pricing listed.
Check it out, it has info and pricing listed.
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