haha what a mess, wonder if bobas tastes better when its free..
assuming people that got double charged picked up the tab, thanks guys !
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haha what a mess, wonder if bobas tastes better when its free..
assuming people that got double charged picked up the tab, thanks guys !
Nope. I have 2 order confirmations now with 2 different order #'s (both which I paid for), so looks like I'll be getting double order filled.
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So, if I got this third email, does it mean I am 110% MOST DEFINITELY getting my order? Here is the email (the third one, I got it today, the first two I got on Monday):
donotreply@avejuice.com via ip-208-109-234-36.ip.secureserver.net
1:57 PM (35 minutes ago)
to me
You have received this notification from Alien Visions E-Juice because you are a registered user or you or some other registered user requested some information for you from our store.
-------------------------------------------------------------------
Dear William H*****g,
Your order has been processed successfully.
Order id: #162
Order date: 06-03-2013 09:54
Products ordered:
-----------------
SKU: BOBAS1
Product: Boba's Bounty
Quantity: 10
Selected options:
STRTOB: 24mg
SIZE 1: 6 ml
Item price: $4.50
Total:
-------
Payment method: Credit Card (AuthorizeNet - SIM)
Delivery method: USPS Standard Post
Subtotal: $45.00
Discount: $11.25
Discounted subtotal: $33.75
Shipping cost: $4.15
Total: $37.90
--
Thank you for using
our shopping system
Alien Visions E-Juice
URL: www.avejuice.com (http://avejuice.com)
donotreply@avejuice.com via ip-208-109-234-36.ip.secureserver.net
1:57 PM (35 minutes ago)
to me
You have received this notification from Alien Visions E-Juice because you are a registered user or you or some other registered user requested some information for you from our store.
-------------------------------------------------------------------
Dear William H*****g,
Your order has been processed successfully.
Order id: #162
Order date: 06-03-2013 09:54
Products ordered:
-----------------
SKU: BOBAS1
Product: Boba's Bounty
Quantity: 10
Selected options:
STRTOB: 24mg
SIZE 1: 6 ml
Item price: $4.50
Total:
-------
Payment method: Credit Card (AuthorizeNet - SIM)
Delivery method: USPS Standard Post
Subtotal: $45.00
Discount: $11.25
Discounted subtotal: $33.75
Shipping cost: $4.15
Total: $37.90
--
Thank you for using
our shopping system
Alien Visions E-Juice
URL: www.avejuice.com (http://avejuice.com)
I got one yesterday and today I think I'm getting 2 100mg bottles. Only meant to get one but 2 will work.
I got the same but no billing to me so I doubt I'll be getting mine unless Ben mailing free juice. 
I seem to be the only one who didn't get one of those confirmation messages. I made it all the way to the payment page, then no dice. Or Boba.
I got the same but no billing to me so I doubt I'll be getting mine unless Ben mailing free juice.
Well, damn! Now I don't feel so special.
Well, damn! Now I don't feel so special.
I am Ben's favorite customer, he even writes a personal message on the envelope "You Rock!"
Just received a phone call from Sam with AVE. He asked about my 8 separate orders and whether I wanted all of them. I had to tell him that I hadn't paid for any of them because I couldn't get to the payment processing site. I don't know if they will actually process orders that haven't been paid for but I was just called. I just can't bring myself to cheat good people. Wish they would have let me pay for the one order I wanted because now I don't get any.
Not to be annoying, but can anyone tell me if my last post i made in this thread means i AM getting boba's? It says my order has been processed successfully. It was the 3rd email i got, and i got it this afternoon.
Yes you're indeed his favorite.
Wow thats some good news. Im thinking others didn't get to the checkout page either.
Good karma there for you. Sucks though that they would not let you pay for the order! I guess it's true that no good deed goes unpunished.
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Just wonder how many orders go out unnoticed. I don't feel Ben deserves that. I think he has struggled enough for this past couple of months.
The nice thing about all the whining and moaning is that my blocked user list has grown by a bunch and threads read a lot faster now.
The fact that they can now retrieve the incomplete orders and honor them (unlike before when they were automatically deleted from the system) is a big improvement from the old site.
But don't forget to actually match up the payments with the orders, AVE.
I am a little upset to see that Ben has responded to others on different threads but not come to this one with some kind of update to let everyone know what is going on. That is all.
Friendly suggestion/constructive criticism:
In the off chance you read this in the mess of messages on this thread I would like to offer some friendly advice with the understanding that you must be super busy fixing your web site and filling juice orders. This is advice given to me by many people I do business with and many successful businesses owners.
1) give consistent updates. A simple one liner that says "sorry were still working on it" will suffice and will go a long way to calm the nerves of your customers.
2) follow through with promises. If you promise an update later in the evening please follow through as people are anxiously waiting on the update that was promised. Again it can be a simple one liner.
3) give as accurate info as possible so people can plan accordingly. Your home page stated a few times that you would be opening the following morning at 8am when there was no intention of doing so. Unless you are an avid reader of the forums there is no way to know that that sign was posted in error yet the same sign gets posted again after you acknowledge the mistake. This is very frustrating to people who have gone out of their way to clear their schedule to order your product.
With that being said I hope all is going well as can be and that you are not compromising your health to deal with this.
~BW
In the off chance you read this in the mess of messages on this thread I would like to offer some friendly advice with the understanding that you must be super busy fixing your web site and filling juice orders. This is advice given to me by many people I do business with and many successful businesses owners.
1) give consistent updates. A simple one liner that says "sorry were still working on it" will suffice and will go a long way to calm the nerves of your customers.
2) follow through with promises. If you promise an update later in the evening please follow through as people are anxiously waiting on the update that was promised. Again it can be a simple one liner.
3) give as accurate info as possible so people can plan accordingly. Your home page stated a few times that you would be opening the following morning at 8am when there was no intention of doing so. Unless you are an avid reader of the forums there is no way to know that that sign was posted in error yet the same sign gets posted again after you acknowledge the mistake. This is very frustrating to people who have gone out of their way to clear their schedule to order your product.
With that being said I hope all is going well as can be and that you are not compromising your health to deal with this.
~BW
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