Welcome to ALTCIG.COM Your Flavor Lives Here :) LET'S VAPE HAPPY!

[Scottinboca]

I haven't tried your juice yet and I'm already a HUGE fan. Right no there's a bit of "We Pay" madness going on and I wanted to make sure everything was all good. I picked up the phone and called. Boodle answered the phone and I had a very pleasant conversation with our new vendor. All I can say at the moment is that AltCig.com gets an A+++ rating for customer service! I can't wait to try the juices.

 

[bwood12043]

I also had a nice conversation and the level of dedication to customer's needs and satisfaction will carry this vendor far. Also showed interest in vaping preferences, ideas, and so on, was very enjoyable visit and I appreciate her time.

Looking forward to receiving juice too !

 

[dandelionwings]

i ended up calling as well and i'm really glad that i did! i feel bad that i didn't get her name, but she was extremely helpful and walked me through some of the flavors and bumbling questions---i can't wait to try these!

 

[Boodle]

I haven't tried your juice yet and I'm already a HUGE fan. Right no there's a bit of "We Pay" madness going on and I wanted to make sure everything was all good. I picked up the phone and called. Boodle answered the phone and I had a very pleasant conversation with our new vendor. All I can say at the moment is that AltCig.com gets an A+++ rating for customer service! I can't wait to try the juices.

Well you just went and made our day Thank you for your kindness.

 

[Boodle]

What an amazing response from the ECF Community. Thank you!! WePay cancelled all the payments but we're still smiling We'll worry about payments later.

IF YOU PLACED AN ORDER, YOUR JUICE IS ON THE WAY TO YOU. It's either at the post office or will be tonight. With today being a national holiday, MLK Day, there is no mail service.

Wepay decided they will no longer accept orders for ecig products. They promised us that all payments were cancelled. We've spoken with many customers by phone, all have verified their payments were cancelled. Again, we apologize for the trouble.

Phone orders are being accepted using SquareUp for the remainder of the Grand Opening 50% off sale. After the sale, regular online credit card processing will be available.

 

[Kaefo]

Just called with my payment. It was a delight talking with you! If your juice is half as delightful, I will be a happy camper.

 

[proudlion]

...WePay cancelled all the payments but we're still smiling We'll worry about payments later....
Wepay decided they will no longer accept orders for ecig products. They promised us that all payments were cancelled. We've spoken with many customers by phone, all have verified their payments were cancelled. Again, we apologize for the trouble.

What?! The charged me and added $.50 for processing! I don't understand - We pay "WePay", they accept our money and then don't pay you???

My payment with WePay has NOT been cancelled ... I just logged into my account with them and it shows:

"01-14-2012 AltCig.com Bill payment: AltCig.com Invoice #AC1211 Pending -9.99"

 

[pinellaspete]

Boodle,

I just read this thread....

No wonder We Pay kept cancelling my order! I kept trying though, it seemed to go through after about the 4th time!

Don't worry, I'll follow up with this in the next few days and square up with you if they don't credit you with the payment.

Thanks for the GREAT service, I'll be in touch.

Pete

 

[AzPlumber]

I paid twice and they canceled both times will give you a call to get paid up. Thanks Boodle and crew.

 

[proudlion]

I sent an email this afternoon to Susan Shoffstall, susans@wepay.com - my payment is still showing as "pending" - will advise upon receipt of their reply. If they reverse back to my card, I'll contact AltCig directly and make other arrangements.

 

[hairball]

Gotta love it when the government does everything in it's power to defy the laws that were set forth when it comes to ecigs...rotten Sons of Bucks!!! Sorry to hear about WePay...I thought they were "cool" when it came to what we all enjoy.

 

[Scottinboca]

With all the complications that can occur when opening a business, then this happens. I'm sure Boodle will sort it out. It's so stupid that wepay doesn't have 24hr customer service. If things don't work out I'm publicly stating that I will pay you for the juices if wepay doesn't allow you to receive the funds to you. I hope you find a better merchant to process funds through if wepay doesn't work out.

 

[hairball]

Boodle...you might take a close look at opening a Dwolla account. I know a bunch of vendors use them and their fees aren't too bad.

 

[Scottinboca]

Here's the email I just got back from wepay in response to asking what happened.

Hi Scott,

Unfortunately we are not able to process payments for e-cigarettes so the payment was cancelled. The authorization on your card should fall off the card in the next 1-2 business days. It was most likely delayed by the bank holiday that happened yesterday.

I hope that helps explain!

Thanks,

Sophie

 

[ZenSilk]

Just placed an order, amazing price right now!!

 

[Scottinboca]

Sorry Boodle, I don't want your thread to become a wehate-wepay thread, but I just got an email from peepay wanting to know what I thought of their response to my inquiry was. I told them exactly what I thought about them discriminating against our vendors. Lets see if I get a response to that!

 

[proudlion]

Scott - at least you got a response!

I got this on Sun:


On Sun, Jan 15, 2012 at 12:33 PM, Susan Shoffstall <susans@wepay.com> wrote:
Hi xxxx,

Just wanted to check in to see how everything is going!

I wanted to make sure that WePay has been a good experience for you so far. Let me know if you need any help with anything or if you have any questions. I'm always in the office, so give me a call whenever! =)

Thanks for using WePay!
Susan

Then, when I read here how they were cancelling payments, I sent this yesterday:

Hi Susan -

Thank you for asking - I've been advised by the vendor that my payment has been "cancelled"???

01-14-2012 AltCig.com Bill payment: AltCig.com Invoice #AC1211 Pending -9.99

Please advise

Thank you,

xxxxx

I've heard nothing further - HOW DO I PAY AltCig ?

 

[Scottinboca]

Bumping up Altcig for an awesome deal!!!

 

[Boxcar]

What an amazing response from the ECF Community. Thank you!! WePay cancelled all the payments but we're still smiling We'll worry about payments later.

IF YOU PLACED AN ORDER, YOUR JUICE IS ON THE WAY TO YOU. It's either at the post office or will be tonight. With today being a national holiday, MLK Day, there is no mail service.

Wepay decided they will no longer accept orders for ecig products. They promised us that all payments were cancelled. We've spoken with many customers by phone, all have verified their payments were cancelled. Again, we apologize for the trouble.

Phone orders are being accepted using SquareUp for the remainder of the Grand Opening 50% off sale. After the sale, regular online credit card processing will be available.

That answered my question. I just sent you an email because they cancelled my second payment. Let me know how to get the cash to you and I'll make sure you get it.

 

[joe dirt]

I just called the number on their site located under contact,..she took my card over the phone and was done in just a few minutes....great service and super nice over the phone,...thanks again!



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