What are the best vape companies?

[Oznova]

I am looking for a company that has the best customer service. I am new to vaping. After I got some dud cartomizers from Vapor4Life I contacted customer service. They reponded by telling me to try and fix them myself. I tried my best but wasn't sure I was doing it correctly. I emailed them back and they replied with "read my email slower" like I am an idiot. They went on to tell me they don't guarantee carts so if I get duds I am just out of luck. So, they just lost a customer who has spent hundreds of dollars on their site for a few dollars worth of carts. I'm a little shocked. I was expecting "Sure, we'll send out some replacements for you!" And got "Read slower, dummy. We don't replace our defective merchandise." It makes me worried because I have over $100 more worth of product on the way from them.


Can anyone tell me where I can get similar products from that have good customer service? Thanks so much from a new vape enthusiast.

 

[jefsview]

Everyone's favorite will be different, depending on what they sell.

A good place to read about excellent product and customer service with vendors is here: Reviews of Suppliers - Positive

 

[Huskergma]

Haven't ordered from them, but did have a similar experience with Vapor Couture, dead batteries, defective chargers, cartridges that didn't last. Took forever to get replacements. Found another brand from Vaper's Corner out of Missouri - available at one of our local grocery stores. So far so good.

 

[jefsview]

HALO has similar products. E-liquid | Electronic Cigarette | E Cig Liquid | Halo Cigs

But the are renowned for their e-liquid.

 

[Rickajho]

Hi

The problems is... cartos. All it takes is one user error of an improper/insufficient fill and then a single use to kill one. Their policy isn't out of the realm of most places when it comes to cartos. Honestly? If you are new to this stuff you are better of with something like any of the Kanger bottom coil clearo line first. Much simpler to fill and maintain that cartos ever will be. There may have been a real problem with your particular cartos, but short of them having, well, a short or an open coil when you test one vendors don't replace them.

 

[DasBluCig]

Oznova.....
Sorry to hear of your negative experience with V4L....
Personally, I've used them several times in the past month or so...and have had very good results...
One thing to remember....due to the nature of vaping - ie., there is ORAL CONTACT with parts such as drip tips, carts, etc. - it boils down to a health issue if a company accepts returns of these items...thus, I think you'll find it's NOT just V4L that has this "No Return" policy...
As jefsview said....everyone has a "favorite", "best", "tops".....to each his own....But reviews CAN be helpful --- just read them with an open mind...one site can (and often DOES) have BOTH 5-Star.....and 1-Star reviews!!!
Good luck in your "quest"!!
Happy (vaping) Trails!

 

[cmdebrecht]

Hi and welcome to vaping. So many companies and choices make it overwhelming! By any chance do you have a local shop? I found one and am so grateful. I would much rather spend a few extra bucks in exchange for the personal and friendly service. If you can't find a local B&M, I hope you find a company you can trust.

And even though you didn't ask specifically about juice, I just received my first order from Pink Spot Vapors. There was a wonderful handwritten note on my invoice thanking me for my order. It really made me feel appreciated!

 

[Oznova]

Thank you all for the great advice! Yeah, I just got brand new carts and put them on my battery and they wouldn't work.

Halo looks good. I read this under their warranty section which is good "Defective consumable products may be returned for a full refund or exchange within 30 days of purchase."

Would the Halo tanks fit on the V4L batteries I already have?

How would I find a local vape shop?

 

[Melynda DiSessa]

I use ECBlends out of Medford, OR. They don't guarantee cartos though. But, I've only had one bunk carto since I started, and the prices are really good and so is the ejuice quality!

 

[nvsally]

I have only used two - Vape4Life and White Cloud - I prefer White Cloud

 

[Crazyinariz]

My 2 favorite vendors for answering my questions are vaporbeast.com and desertvapes.com. Both are run by awesome people who listened to my questions and went way beyond what I could've expected to help me. Vaporbeast called me on a holiday weekend to help me w/an issue I was having turning on the lava tube I purchased from him (apparently I had forgotten how to count to 5 and couldn't turn it on, hehe) and Dave from desertvapes stood out in a parking lot in 110f weather in the Arizona summer for about an hour to answer a ton of my questions.

To me they both went way above and beyond to make sure I was happy with my vaping experience.

 

[curlyface]

there are so many its hard to decide which way to go

 

[Bombies]

Hands down MyVaporStore, they will do anything to help you out. Theyve been in the game for so long. If you google MVS Twitter, they always have 10% off coupon codes to use online, every month they have them.

 

[Oznova]

Would the Halo and White Cloud tanks and carts fit on the V4L batteries I already have?

 

[mackman]

I have found one company with extremely good customer service and a seemingly genuine care and concern for the customers is Sunvapers in San Diego CA. Edward, the owner and I have had several interactions always to the utmost satisfaction on my part.

 

[syndicate2083]

Nothing but outstanding CS from Totally Wicked for me, as far as juices, my top 3 vendors at the moment for quality and CS are fuzionvapor.com freedomsmokeusa.com and heathers heavenly vapes (though heathers is relatively slow, so be warned).

A lot of experiences can/will differe per person, and as far as cartos go, most places have a policy that there are no warranties and they do not guarantee the cartos. I can understand that in general but what the OP described as the response was a total CS fail in my opinion.

Good luck out there and happy vaping!

 

[cmdebrecht]

How would I find a local vape shop?

Try www.vaposearchusa.com, or I think there is a list somewhere here on ECF.

 

[r77r7r]

I am looking for a company that has the best customer service. I am new to vaping. After I got some dud cartomizers from Vapor4Life I contacted customer service. They reponded by telling me to try and fix them myself. I tried my best but wasn't sure I was doing it correctly. I emailed them back and they replied with "read my email slower" like I am an idiot. They went on to tell me they don't guarantee carts so if I get duds I am just out of luck. So, they just lost a customer who has spent hundreds of dollars on their site for a few dollars worth of carts. I'm a little shocked. I was expecting "Sure, we'll send out some replacements for you!" And got "Read slower, dummy. We don't replace our defective merchandise." It makes me worried because I have over $100 more worth of product on the way from them.


Can anyone tell me where I can get similar products from that have good customer service? Thanks so much from a new vape enthusiast.

If you want to stay with the same product, many people here moved over to SmokelessImage. It's usually the most recommended cig-size place for newcomers.