I'm an RN in the Emergency Department. And before you ask . . . "NO, it's NOT like it is on TV". It's far more prosaic. I prefer Nurse Jackie's take on it - "It's a .....storm of people coming through on the worst day of their lives".
I seriously love my job but sometimes hate the baggage that comes with it - I see humanity at it's worst. I get peed on, puked on, bled on, punched, kicked, cursed, and screamed at. But I keep coming back for more because (1) I'm good at this (2) my patients need me and (3) sometimes I get hugged (though usually not if I've just been peed on!), told I am wonderful, and have the good fortune to truly make a difference in another person's life. That, my friends, is a priceless gift!
But hey, you said it was OK to vent! Rather than a general rant, may I kindly and respectfully offer this advice to anyone, anywhere, who may someday need to come to the Emergency Department?
1. Say "please" and "thank you". It only takes a second, seriously.
2. Please complete your phone call before coming into the ER. I cannot appropriately triage you if you are busy texting your Facebook friends about your impending ER visit.
3. Please do not tell me "it's in the computer" when I ask you about your health history, meds, allergies, etc. I'm asking you these questions because they will seriously impact your care, not to annoy you.
4. Please understand that if you are in the ER for a minor injury such as a sprained ankle, the person having the heart attack or stroke will be seen first - EVEN IF YOU WERE THERE FIRST. People actively attempting to die will get my full attention - someday you may appreciate this if YOU are the one who is actively dying.
5. Please do not whip out your cell phone and take pictures of me cleaning little Johnny's head wound. I realize it's a prime "Facebook" or "You Tube" moment, but it's inapropropriate because (1) your first priority should be comforting your child and (2) I am a human being, not a prop for your photo. If you must document the occasion, please ask first.
6. If you want or need something, please ask. I will make every effort to anticipate your needs and wants, but I am not a mind reader. Beating around the bush or being passive aggressive will not improve your care - it will only cause us both to be frustrated! I WANT you to be as satisfied with your ER visit as possible.
Thank you and have a nice day!
My spousal equivalent (hey, after a certain age the term "boyfriend" sounds silly) works as a chef. He gets to see a lot of humanity too . . . . but that's another story.
I don't usually
vape a work because we are an entirely non-smoking campus and people are generally uninformed about
vaping. I spoke with our security officers about it and their response was "I don't know, but we don't need to worry about that because those things are so expensive that people aren't likely to have them". Ummmmmm . . . . not really, sir.
Once, during a particularly bad shift, I did duck into the ladies room to stelth vape. Heaven . . .