Here is where things are. Apologies for the sparse communication. I had not been able to make contact with Ms T for a few days, so I could not get new info about what was going on. Everything in previous updates was what I was told, but often not what actually wound up happening. Since I could not get in touch with her, I had absolutely nothing to be able to tell anyone and was expecting that orders would be in production any second based on what I knew. I certainly did not want to come here and tell people more things that weren't coming true. I did not know what was going on myself and the length of time kept increasing. Again, I'm sorry for the lack of communication during the last few days. I felt as though anything I said would have been a lie, or just would have served to anger people even more. I hoped everyone would remain calm for just a little longer until I had something, anything, to tell.
Well, I was finally able to contact her today. It turns out that problems were mounting with Ms T getting her operation underway. If it could go wrong it did, and in the middle of it all, Christmas happened. In a nutshell, Ms T has been jerked around and set back by the companies that provide phone, electricity, sewer, heat, and internet. There have been issues with the Post Office... I know what we call all that where I come from, but I can't use the term here. And all of this is slowed by a thick blanket of snow (which is actually one of her favorite parts). Due to these issues, she is still not in her permanant building for creating. She is set up in a temporary place though, and IS CURRENTLY WORKING ON ORDERS. There WILL BE shipments out on 12/28. Order status updates will go out as an order status changes. She will be working on them in the chronological order in which they were received and will be cranking them out as fast as she can. No one will be allowed to skip the line, so please do not ask. It is unnecessary to email, call or text at this point asking for a status update, because you can much more quickly log in to your account for the most current status (exactly what I see), or you will receive the update emails. If you received an order confirmation when you placed the order, that means it was successfully placed, you entered the correct email address for updates, and it is in line for processing. As you can imagine, I have quite a few emails, calls, texts to respond to, so I'm sorry if I am slow to respond. It has been difficult to even type this up today because of the barage of phone calls and emails I am getting. Ms T will again start updating the image on the front page of our site with what has shipped. I have no idea how many she will be able to ship per day.
We understand everyone's frustration, especially the wait and lack of info. Lots of you out there have a demonstrated full understanding and empathy of her moving situation, and as we all know, things tend to go wrong. I'm pretty amazed at how many of these problems have come up. Ms T does appreciate that understanding and the very nice things so many have said. These kinds of words mean a great deal to her. I find some of the negativity, threats, and fight picking a little discouraging, although at the same time I understand that we are the reason for (but not the cause of) it. It serves no practical purpose other than to anger or incite other people. If anyone feels as though it is proper to cause problems or display "troll" behavior, we disagree and it may just become necessary to remove that person and their negativity from our forum. We hate having to do this, but if civility cannot prevail on its own, we'll help it along.
While T says she had a good Christmas with her family, I know it was riddled with problem after problem regarding the business, including unhappy customers, and her new place. If she had known that all of these things would come up, she probably would not have reopened when she did. I think she was feeling the pressure of all the demands. We have considered closing the website again for a bit, but it does not seem necessary at this point. It may become necessary if there are any surges in order volume during the next few days.
We are sorry for all of the problems, and we do understand the frustration. The good news is that we are not going out of business, as some have speculated. If Ms T had stayed in her old surroundings for much longer, well... it would have been hard for her to maintain sanity there. It is very difficult to get ahead in a place you have outgrown while constantly being covered up with work to do. During that time, she heard every person that said "you need to expand," and finally found a way to do it. Since nothing is instaneous and clearly nothing is easy, problems come up that we all have to deal with. Complaints, threats, and negativity don't seem like logical ways to be supportive of this notion of expanding, but I guess that's the nature of the internet these days, unfortunately.
Orders are in progress, and will ship as of 12/28. Your patience will be most appreciated while Ms T works as hard as she can to create your orders. Like I've said before, new changes are coming but we have to get through all of this first. If we can let her do her thing and maybe even give her some postive encouragement, the good stuff will come sooner.
Brandon
Ms T's Bakery
Well, I was finally able to contact her today. It turns out that problems were mounting with Ms T getting her operation underway. If it could go wrong it did, and in the middle of it all, Christmas happened. In a nutshell, Ms T has been jerked around and set back by the companies that provide phone, electricity, sewer, heat, and internet. There have been issues with the Post Office... I know what we call all that where I come from, but I can't use the term here. And all of this is slowed by a thick blanket of snow (which is actually one of her favorite parts). Due to these issues, she is still not in her permanant building for creating. She is set up in a temporary place though, and IS CURRENTLY WORKING ON ORDERS. There WILL BE shipments out on 12/28. Order status updates will go out as an order status changes. She will be working on them in the chronological order in which they were received and will be cranking them out as fast as she can. No one will be allowed to skip the line, so please do not ask. It is unnecessary to email, call or text at this point asking for a status update, because you can much more quickly log in to your account for the most current status (exactly what I see), or you will receive the update emails. If you received an order confirmation when you placed the order, that means it was successfully placed, you entered the correct email address for updates, and it is in line for processing. As you can imagine, I have quite a few emails, calls, texts to respond to, so I'm sorry if I am slow to respond. It has been difficult to even type this up today because of the barage of phone calls and emails I am getting. Ms T will again start updating the image on the front page of our site with what has shipped. I have no idea how many she will be able to ship per day.
We understand everyone's frustration, especially the wait and lack of info. Lots of you out there have a demonstrated full understanding and empathy of her moving situation, and as we all know, things tend to go wrong. I'm pretty amazed at how many of these problems have come up. Ms T does appreciate that understanding and the very nice things so many have said. These kinds of words mean a great deal to her. I find some of the negativity, threats, and fight picking a little discouraging, although at the same time I understand that we are the reason for (but not the cause of) it. It serves no practical purpose other than to anger or incite other people. If anyone feels as though it is proper to cause problems or display "troll" behavior, we disagree and it may just become necessary to remove that person and their negativity from our forum. We hate having to do this, but if civility cannot prevail on its own, we'll help it along.
While T says she had a good Christmas with her family, I know it was riddled with problem after problem regarding the business, including unhappy customers, and her new place. If she had known that all of these things would come up, she probably would not have reopened when she did. I think she was feeling the pressure of all the demands. We have considered closing the website again for a bit, but it does not seem necessary at this point. It may become necessary if there are any surges in order volume during the next few days.
We are sorry for all of the problems, and we do understand the frustration. The good news is that we are not going out of business, as some have speculated. If Ms T had stayed in her old surroundings for much longer, well... it would have been hard for her to maintain sanity there. It is very difficult to get ahead in a place you have outgrown while constantly being covered up with work to do. During that time, she heard every person that said "you need to expand," and finally found a way to do it. Since nothing is instaneous and clearly nothing is easy, problems come up that we all have to deal with. Complaints, threats, and negativity don't seem like logical ways to be supportive of this notion of expanding, but I guess that's the nature of the internet these days, unfortunately.
Orders are in progress, and will ship as of 12/28. Your patience will be most appreciated while Ms T works as hard as she can to create your orders. Like I've said before, new changes are coming but we have to get through all of this first. If we can let her do her thing and maybe even give her some postive encouragement, the good stuff will come sooner.
Brandon
Ms T's Bakery
