There have been multiple issues with these 2 purchases. 1) Their Checkout system would not discount 10% of the cost of my first order, because it repeatedly said the coupon code I was given by them, wasn't valid. Had to go through 2 lengthy Chat Sessions the next day, send them a copy of the email they'd sent to me containing the code, etc... to get that applied to reduce my cost. 2) Selected and paid $22.94US for 1 method and it shipped by a different slower method, than someone who chose a $13US method and received it in 5-6 days to the US. 3) Neither order was shipped within the time period they state they will be...on their own website. 4) Jac Vapour selects which carrier(s) to use for international shipping. Buyers have no choice of carrier. It is their responsibility to select one that does at least provide Tracking that is accurate and updated more often than every 5-7 days.
I talked to a rep. at the Federal Information Center by phone this afternoon, and explained what was happening with my packages. She said it sounded "odd" to her, that identical packages have gotten through US Customs with no problems, to other buyers of the identical items. She then provided me with the number to contact US Customs tomorrow, to see what info than can hopefully provide about the package that I was told was "rejected" by them.
I've ordered other vaping related items from vendors in England, France, and China and had no problems with those companies, my orders, their shipping methods, nor US Customs. Strange that this is happening with this 1 company!
I did get mine Saturday that was sent via free shipping on 10/15.
Definitely agree you did not get the shipping service you paid for. This is what I got for shipping the first time for $13, it may have been the premium shipping. But what you got was Landmark (BPost).
2018-10-12 12:24 ******, ******, Delivered, ****** -> Your item was delivered at 12:24 pm on October 12, 2018 in ******. The item was signed for by ******.
2018-10-12 09:07 ******, Out for Delivery
2018-10-12 08:57 ******, Sorting Complete
2018-10-12 08:02 ******, Arrived at Post Office
2018-10-12 02:10 MANCHESTER, NH 03103, Arrived at USPS Destination Facility
2018-10-11 00:40 ISC NEW YORK NY(USPS), Processed Through Facility
2018-10-10 02:00 UNITED KINGDOM, COVENTRY PARCELFORCE, Processed Through Facility
2018-10-10 00:24 Origin Post is Preparing Shipment
2018-10-10 00:24 UNITED KINGDOM, COVENTRY PARCELFORCE, Processed Through Facility
2018-10-09 13:53 UNITED KINGDOM, Acceptance
On the second s-l-o-w shipping through Landmark I just received this is what I noticed;
There is a second address/shipping label over the original.
The second label has a return address of:
Interparcel LTD
1 Scrivner Drive
Suite 5
Cheektowaga, NY 14227
At the bottom, over that is a USPS tracking label.
Under that is the original, Hermes Interparcel/Landmark Global address label and the return address is BPost International Heston, Middlesex.
It is actually over valued at GBP 120. Contents: Electronics.
It looks like these packages do not go through what we are use to as normal international mail.
Looks like they are shipped to the U.S. with no U.S. postage, cleared through customs and then given USPS postage and tracking.
I do not think your package was rejected by customs for batteries. Customs does not care, they are not prohibited or restricted items. Batteries are issues for carriers, primarily concerning airmail (restricted), they need to be ground shipped if using USPS.
The seller has to carry the responsibility of the carrier chosen. It is a major component and cost of the sale. Mistakes do happen and no carrier is 100%, 100% of the time. But I do consider BPost a poor choice. Not disclosing the carrier and method lacks proper information for customer choice. Sending your first package using the wrong shipping method a major blunder by JAC.
It sounds like they have not even admitted they made that mistake. You are owed a refund of the premium shipping cost even from the worse company, they did not give you the option you paid for, that is a no brainer. A decent company would see that your first order was fulfilled ASAP even at an additional cost to them.
