I admit, i don't have a clue how big their retail business is, but i'm not sure if you do either. All i'm going by is anecdotal evidence. Do you think the banks would have given them the loan for the new building if they did not have the Blu contract ?Which translates into their customers, both while they are using Blu and after they've stopped using Blu.
I don't know the exact cost of their new building but I'm pretty sure it's at least $1M and they moved there about 2 years after they started. That also includes preparing their old place for an FDA crackdown the same year they opened.
I don't know if you know how business loans work but that tells me they've been raking it in.
Just because they're not looked at as a good place on ECF (which they were at one time) doesn't mean they don't have customers. Go look at their pictures on FB and tell me they don't have customers.
You are also making a big assumption that Blu customers will move on to Johnson Creek liquid after they move on to PV's. I am a former Blu user who had no idea that Johnson Creek provided their juice, and as of yet have not tried Johnson Creek retail juice. My experience is that a large percentage of cigalike users are smoking cigarettes as well, and a decent percentage of those that aren't, go back to cigarettes. Those that move onto PV's, i don't feel have any loyalty to Johnson Creek even if they have heard of them. Johnson Creek lucked into a very profitable contract with Blu.
Admittedly, most of what i've said is based on anecdotal evidence and personal experience and interaction with Blu users, but i doubt you have a breakdown of their sales either.
I don't really feel that strongly about this to be honest, just pointed out a personal observation ! I actually agree with a lot of what you are saying, and this is really a tangential point, but if you wanna be right about this as well, i will cede the point