Why isn't MadVapes giving me support when necessary?

[0smitty]

Hey all;

OK, here's the scoop: I placed my first-ever madvapes order the other day. and it got here Saturday, as expected. Shipping is very fast, par with other A+ retailers...

Problem is, my order is ALL JACKED UP, and I'm unable to get ahold of ***anyone*** at madvapes to help fix the situation. I ordered two matte black 801 LR atties, and they gave me two white/gold ones instead. I also ordered two USB chargers, one for a 401 and one for an 801. Neither of those two chargers were in my package!

Now, I went through the proper channels: I created a support ticket that detailed the situation completely, included my order number and the person responsible for packing my order. I've also tried calling madvapes customer service line during "business hours", and all it does it keep ringing until it eventually cuts me off. Simply put, I haven't even received so much as an e-mail back.

All I want is to make them aware of the issue so that they can resolve the issue and send me the items I paid for. If someone can please explain to me what I'm doing incorrectly, I would greatly appreciate it.

Thanks!!

 

[5cardstud]

I ordered 2 50ml. bottles of juice both the same flavor and they sent me one right and one was menthol. I don't know what's going on because they have never messed up an order before. I've ordered lots of stuff from them over the yr.

 

[keyzygirl]

Maybe they have new help or something.Its only been 1 business day so try not to get to upset.Im sure they will see your post and help you out.

 

[5cardstud]

Maybe they have new help or something.Its only been 1 business day so try not to get to upset.Im sure they will see your post and help you out.

I wasn't upset. I've got many great orders from them and excellent service. I just thought it was odd that this happened to both of us at the same time from them. It's very unusual.

 

[hoogie76]

Sorry folks, Unfortunately one of our guys dad passed away over the weekend so we are down a person for a bit.

Will get the errors resolved asap.

Personally I think we need to slow down our shipping process and work on more accuracy.. We typically run at about a 1-2% error rate and it drives me crazy.

hoog

 

[0smitty]

Sorry folks, Unfortunately one of our guys dad passed away over the weekend so we are down a person for a bit.

Will get the errors resolved asap.

Personally I think we need to slow down our shipping process and work on more accuracy.. We typically run at about a 1-2% error rate and it drives me crazy.

hoog

Wow, sorry to hear about that...I had no idea whatsoever. There's been some recent tragedy in my family as well, I totally understand.

 

[fmx]

Sorry folks, Unfortunately one of our guys dad passed away over the weekend so we are down a person for a bit.

Will get the errors resolved asap.

Personally I think we need to slow down our shipping process and work on more accuracy.. We typically run at about a 1-2% error rate and it drives me crazy.

hoog

Really sorry to hear that hoogie. Pass on our condolences to your employee. I got my order today without a hitch.

 

[hoogie76]

Thanks guys will pass along your thoughts as well as get to rma's..

hoog

 

[5cardstud]

I knew something wasn't right because that just isn't how Mad Vapes is. I'm so sorry for your grief and may I offer my best wishes.

 

[jctennis]

Sorry to hear that Mark. My condolences to those affected.

 

[Jason_in_nc]

My condolences as well. Sorry to hear it.

 

[nowhereman]

Sorry folks, Unfortunately one of our guys dad passed away over the weekend so we are down a person for a bit.

Will get the errors resolved asap.

Personally I think we need to slow down our shipping process and work on more accuracy.. We typically run at about a 1-2% error rate and it drives me crazy.

hoog

Our condolences to the family.

I think you guys do a good job considering the bits and pieces you ship out !
The occasional error is to be expected.

 

[eddie201011]

My condolences as well. Sorry to hear it. I have placed eight orders in the past two months. Shipping isn't exactly speedy now. I had one issue a hello battery that wouldnt allow me to thread down correctly. I have never gotten any free stuff like many on these forms seem to mow and then. Last weeks order I didn't even get the free flashlight. I have two orders I paid priority shipping on both and both were sent to me as a single package. I think there was already an issue with shipping for some time and slowing down the process is never the way to solve it. If you have so many orders hire more help. Again sorry for the tradgy in the employees family. I have pulmonary Fibrosis so I know how the family feels I see it all around me in my own family.

 

[hoogie76]

Hi Eddie, look at your points summary. usually when we combine multiple orders that have paid shipping twice we'll give you points to make up for the price of the extra shipping..

hoog

 

[atavanhalen]

My condolences as well. Sorry to hear it. I have placed eight orders in the past two months. Shipping isn't exactly speedy now. I had one issue a hello battery that wouldnt allow me to thread down correctly. I have never gotten any free stuff like many on these forms seem to mow and then. Last weeks order I didn't even get the free flashlight. I have two orders I paid priority shipping on both and both were sent to me as a single package. I think there was already an issue with shipping for some time and slowing down the process is never the way to solve it. If you have so many orders hire more help. Again sorry for the tradgy in the employees family. I have pulmonary Fibrosis so I know how the family feels I see it all around me in my own family.

I have ordered probably 15 times from these guys since I started vaping 6 months ago and I have always received my order within 3 days unless I order on saturday evening. One other thing, how does you having pulm. fibrosis have anything to do with losing a family member? Do not get me wrong, I am sympathetic for people with ailments as I have one myself but I do not throw it around while trying to seem empathetic. It just seems like you are looking for people to feel bad for you or something. I am not trying to start anything I just do not like it when people come on here ragging on suppliers when they have not even given the supplier a chance to explain things(at least 2 to 3 days IMO) or when they have a problem and do not even contact them for a possible solution. Also, just so you know there is place on the order form that lets you choose if you want the flashlight or not, maybe you already knew that but just thought there may be a possibility that you did not notice.

 

[LynGBH]

I was kind of wondering why my recent order was packed with less care than usual.

Not a big deal though, and everything arrived safely and quickly!

I'm very sorry to hear it was because of the loss of a loved one.

 

[hoogie76]

Thanks again guys for the support. It's been a challenging week and although there is some grief still, things are getting back to normal.

hoog