Here are the emails from Intellicigs (Logicig) in Pennsylvania:
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Why not? How do I pay? I won't use a credit card on line. Thank you. Karen
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Dear Karen,
Thank you for your inquiry. We are not using the Paypal account for sales
anymore. What can we do for you?
Warm Regards,
Pam
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Karen,
When going through our payment process, it is private. We do not store
credit card information. It goes through the process and every time that
you order, you must enter in the information again because we do not have it
on file, nor, does it show up anywhere in our system. We apologize, but
when using Paypal, it limits how many people will order with us because most
do not like to sign up. We hope that this has helped you to feel
comfortable.
Warm Regards,
Pam
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I can't find the MY ACCOUNT button to log into my account. Can you tell me
> where it went? Thank you. Karen
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Why not use both? Show the credit cards you accept but also give the option
to use PayPal? Most internet sites use both.
Thank you, Karen
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Dear Karen,
We apologize. We are not using both payment options right now. We hope
that you decide to feel comfortable with using our payment option now.
Warm Regards,
Pam
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Hello, I had ordered the EVO starter kit as shown on your home page, but
instead I received two "E-CIGARETTES", which is printed on the e-cig, and
not the Intellicig as shown on your home page. The EVOs have the Intellicig
logo (with the wisp of light green smoke) on the product. I know the EVO is
processed in the UK, but thought, since it was on your home page, that I
would receive the actual EVO starter kit, which it states I ordered even in
my account information on your site. I wondered why I didn't get what I
ordered? Thank you. Karen
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Dear Karen,
We apologize for the error. This product is just as great in quality and
you get the case. If you are unhappy with this, please return it to the
following and we will exchange it for the Evo:
Intellicigs Returns
RR1 Box 1787A
Saylorsburg, PA 18353
Please put a note inside the package so that we will know what you are
looking for. Again, we apologize. Thank you. We value you as a customer.
Warm Regards,
Madison
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Hi, Madison,
I'm sorry, but the one advertised on your website is the Intellicig
EVOlution, which is designed and tested in the United Kingdom. Even the logo
on your website looks like the actual Intellicig website except that you
have added an "S" to Intellicig. I can't find the one you sent me anywhere
on your website. It just says E-Cigarette on it.
Therefore, because the error is yours, I think it's only fair that you send
what I ordered (and paid for) and when I receive it, I will send back the
case and the E-Cigarettes that you sent to me in error. To be honest, I
don't want to be without an e-cig while I wait for the one I actually
ordered. When I get the actual EVOlution that I ordered, I will be satisfied
that you are actually selling it, and won't be tempted to report this
situation to the state's attorney general.
I also ordered one for a friend, and I hope that she receives the actual EVOlution, so I hope you don't send her what I got. Please respond as soon as possible. Thank you,
Karen
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Hello Karen,
Thank you for your speedy reply. You will receive your Evo. We apologize
for the inconvenience.
Warm Regards,
Madison
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Hi, Madison,
Okay, I'll send it back to you and simply trust that I will receive the EVO
as you have stated. You can imagine, though, what I was thinking when I
received this e-cig kit case rather than the one I ordered. It appeared to
me that you might be selling another cigarette and hoping that buyers would
think that it was the EVO.
These e-cigs arrived already in the case with two carts that were not in their
sealed packages, so it looked a little suspicious, too. I don't know what
the e-cigs are that you sent in error, but I really can't find anything
wrong with them except they're not what I ordered.
I will send back the case with the e-cigs I received and hope to receive the
EVOs as soon as possible. Yes, when the EVOs are received, I'll have no
reason to contact the state's attorney general.
Thanks for your immediate responses.
Karen
END OF EMAILS
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So, they're still asking me to send it back, and I'm sitting here in neutral, thinking I should just hang on to the ones they sent me...if I send them back, I may end up with nothing at all. Keep 'em? Thanks, Karen
(P.S. I can't put in the Intellicigs URL from the emails since I am a junior member.)
