Rate us!

Discussion in 'Innovapor' started by Slo Ryd, Apr 26, 2011.

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Rate us!

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  1. Slo Ryd

    Slo Ryd Registered Supplier ECF Veteran

    Joined:
    Jul 8, 2009
    Location:
    City of Trees
    Rate us and tell us what you think about us. Questions, comments, suggestions, whatever. We are always looking for new ways to improve our products and service.
     
  2. Stu

    Stu Senior Member ECF Veteran

    Joined:
    Oct 29, 2009
    Location:
    Queens, NY
    I recently made my first purchase from InnoVapor (Apex Alpha Ultra w/RES). InnoVapor was very helpful and quick to respond to questions here on the forum before and after my purchase. The Ultra that I received had a slight flaw in the switch (which they actually helped me figure out) and they sent me a replacement switch by express mail at their cost immediately.

    It is clear to me that they really want to provide an excellent product. Thank you to everyone at InnoVapor!
     
  3. pAth77

    pAth77 Super Member Verified Member ECF Veteran

    Joined:
    Nov 26, 2010
    Location:
    Bay Area
    I wanted to give InnoVapor 4.5 stars, but that wasn't an option so I had to settle with 4 stars. I purchased the Apex Alpha UltraMax with RES. I too received one of the few faulty switches, but that was quickly rectified by the exceptional customer service that they provide. Communication is quick (within a couple of hours) and you will usually get a response from more than one person (compare that to other companies that take days to reply). The switch in no way affects the rating that I am giving because the new switch works perfectly. The reason why I docked them half a star is because of some of the finish work on the UltraMax. The threads bind slightly (even after applying Noalox), the seams are somewhat prominent, and the finish of the RES and main body don't match perfectly. Those things probably will not bother very many people, but I'm a bit OCD. Plus, a half star short of perfect will keep the guys at InnoVapor coming up with new and innovative products for us to enjoy.

    I highly recommend InnoVapor to those that want to buy a quality product built by people who care about what they are doing and who they are doing it for.
     
  4. Wylie

    Wylie Ultra Member ECF Veteran

    Joined:
    Dec 13, 2009
    Location:
    Florida
    ULTRApure is my all-day vape. Love it. I buy it 125ml at a time because they don't sell 250 anymore.

    Customer service is best of breed. Love the shipping. Love my Apex Ultra with RES.

    Did I mention I love my ULTRApure?
     
  5. Slo Ryd

    Slo Ryd Registered Supplier ECF Veteran

    Joined:
    Jul 8, 2009
    Location:
    City of Trees
    You're welcome. We want every customer we have to have the best vaping experience possible. Glad to hear we are living up to our expectations.

    Thanks for the great rating.
     
  6. Slo Ryd

    Slo Ryd Registered Supplier ECF Veteran

    Joined:
    Jul 8, 2009
    Location:
    City of Trees
    Thanks for the awesome rating. We appreciate the 4.5 stars instead of 5 because you are exactly right, it keeps us on our toes and keeps us thinking up more and more ideas to better serve our customers. Excellent to hear you are enjoying the Alpha.

    Cheers
     
  7. Slo Ryd

    Slo Ryd Registered Supplier ECF Veteran

    Joined:
    Jul 8, 2009
    Location:
    City of Trees
    I see we have another ULTRApure junkie, haha. Thanks for the awesome rating. Just goes to show that we take care of our customers and they keep coming back. Again, glad to hear you are enjoying your Alpha and ULTRApure.

    Cheers
     
  8. dubnluvn

    dubnluvn Senior Member ECF Veteran

    Joined:
    Oct 14, 2009
    Location:
    San Diego, Ca
    I've been a very loyal Innovapor customer since October 2009. I've had many conversations with Mark and am always impressed by their ingenuity and lengths they go to make sure they are offering the best and safest to all of us. I am expecting a box with an Ultra kit, Ultralite (both with RES) and a 125ml bottle of Ultrapure to arrive tomorrow. Thanks Innovapor.
     
  9. francis_a

    francis_a Super Member ECF Veteran

    Joined:
    Feb 18, 2011
    Location:
    The Granite State
    I won't paste what I wrote previously on another thread but here's a link -> Innovapor Customer Service

    Guess what my rating was ............
     
  10. Slo Ryd

    Slo Ryd Registered Supplier ECF Veteran

    Joined:
    Jul 8, 2009
    Location:
    City of Trees
    Thats quite an order you placed there. You are definitely a loyal customer. You will not be disappointed with your choice. Thanks for the great rating. It keeps us striving to do the best we can to keep y'all happy.
     
  11. MegPie37

    MegPie37 Full Member

    Joined:
    Jun 28, 2010
    Location:
    Tennessee
    I've been a customer of InnoVapor for a while now. All I have to say is BEST CUSTOMER SERVICE EVER :) I had been using a 510 Riva for a while that I got from another supplier and it worked ok but I saw the new Alphas that they came out with and had to jump on one. I initially had some minor problems with it, but after a phone call with Mark I had everything down. It works perfect now and I love it. If I could give you a 10 out of 5 I would. Thanks a bunch InnoVapor!!
     
  12. Slo Ryd

    Slo Ryd Registered Supplier ECF Veteran

    Joined:
    Jul 8, 2009
    Location:
    City of Trees
    Thanks for the great rating/review. Also great to hear that you are liking your new device. Be sure to let us know how its working after some longer use.
     
  13. Riverboat

    Riverboat Vaping Master Verified Member ECF Veteran

    Supporting member
    Joined:
    Feb 15, 2012
    Location:
    Arizona
    Love that juice........ Ultrapure, the name says it all.....
     
  14. Barto

    Barto Moved On ECF Veteran

    Joined:
    Aug 4, 2011
    Location:
    Kapetown
    It really is an awesome juice!
     

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