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Stu

Senior Member
ECF Veteran
Oct 29, 2009
173
0
Queens, NY
    I recently made my first purchase from InnoVapor (Apex Alpha Ultra w/RES). InnoVapor was very helpful and quick to respond to questions here on the forum before and after my purchase. The Ultra that I received had a slight flaw in the switch (which they actually helped me figure out) and they sent me a replacement switch by express mail at their cost immediately.

    It is clear to me that they really want to provide an excellent product. Thank you to everyone at InnoVapor!
     

    pAth77

    Super Member
    ECF Veteran
    Verified Member
    Nov 26, 2010
    844
    875
    Bay Area
      I wanted to give InnoVapor 4.5 stars, but that wasn't an option so I had to settle with 4 stars. I purchased the Apex Alpha UltraMax with RES. I too received one of the few faulty switches, but that was quickly rectified by the exceptional customer service that they provide. Communication is quick (within a couple of hours) and you will usually get a response from more than one person (compare that to other companies that take days to reply). The switch in no way affects the rating that I am giving because the new switch works perfectly. The reason why I docked them half a star is because of some of the finish work on the UltraMax. The threads bind slightly (even after applying Noalox), the seams are somewhat prominent, and the finish of the RES and main body don't match perfectly. Those things probably will not bother very many people, but I'm a bit OCD. Plus, a half star short of perfect will keep the guys at InnoVapor coming up with new and innovative products for us to enjoy.

      I highly recommend InnoVapor to those that want to buy a quality product built by people who care about what they are doing and who they are doing it for.
       

      Slo Ryd

      Unregistered Supplier
      ECF Veteran
      Jul 8, 2009
      994
      116
      City of Trees
      www.innovapor.com
        I recently made my first purchase from InnoVapor (Apex Alpha Ultra w/RES). InnoVapor was very helpful and quick to respond to questions here on the forum before and after my purchase. The Ultra that I received had a slight flaw in the switch (which they actually helped me figure out) and they sent me a replacement switch by express mail at their cost immediately.

        It is clear to me that they really want to provide an excellent product. Thank you to everyone at InnoVapor!

        You're welcome. We want every customer we have to have the best vaping experience possible. Glad to hear we are living up to our expectations.

        Thanks for the great rating.
         

        Slo Ryd

        Unregistered Supplier
        ECF Veteran
        Jul 8, 2009
        994
        116
        City of Trees
        www.innovapor.com
          I wanted to give InnoVapor 4.5 stars, but that wasn't an option so I had to settle with 4 stars. I purchased the Apex Alpha UltraMax with RES. I too received one of the few faulty switches, but that was quickly rectified by the exceptional customer service that they provide. Communication is quick (within a couple of hours) and you will usually get a response from more than one person (compare that to other companies that take days to reply). The switch in no way affects the rating that I am giving because the new switch works perfectly. The reason why I docked them half a star is because of some of the finish work on the UltraMax. The threads bind slightly (even after applying Noalox), the seams are somewhat prominent, and the finish of the RES and main body don't match perfectly. Those things probably will not bother very many people, but I'm a bit OCD. Plus, a half star short of perfect will keep the guys at InnoVapor coming up with new and innovative products for us to enjoy.

          I highly recommend InnoVapor to those that want to buy a quality product built by people who care about what they are doing and who they are doing it for.

          Thanks for the awesome rating. We appreciate the 4.5 stars instead of 5 because you are exactly right, it keeps us on our toes and keeps us thinking up more and more ideas to better serve our customers. Excellent to hear you are enjoying the Alpha.

          Cheers
           

          Slo Ryd

          Unregistered Supplier
          ECF Veteran
          Jul 8, 2009
          994
          116
          City of Trees
          www.innovapor.com
            ULTRApure is my all-day vape. Love it. I buy it 125ml at a time because they don't sell 250 anymore.

            Customer service is best of breed. Love the shipping. Love my Apex Ultra with RES.

            Did I mention I love my ULTRApure?

            I see we have another ULTRApure junkie, haha. Thanks for the awesome rating. Just goes to show that we take care of our customers and they keep coming back. Again, glad to hear you are enjoying your Alpha and ULTRApure.

            Cheers
             

            dubnluvn

            Senior Member
            ECF Veteran
            Oct 14, 2009
            255
            15
            San Diego, Ca
              I've been a very loyal Innovapor customer since October 2009. I've had many conversations with Mark and am always impressed by their ingenuity and lengths they go to make sure they are offering the best and safest to all of us. I am expecting a box with an Ultra kit, Ultralite (both with RES) and a 125ml bottle of Ultrapure to arrive tomorrow. Thanks Innovapor.
               

              Slo Ryd

              Unregistered Supplier
              ECF Veteran
              Jul 8, 2009
              994
              116
              City of Trees
              www.innovapor.com
                I've been a very loyal Innovapor customer since October 2009. I've had many conversations with Mark and am always impressed by their ingenuity and lengths they go to make sure they are offering the best and safest to all of us. I am expecting a box with an Ultra kit, Ultralite (both with RES) and a 125ml bottle of Ultrapure to arrive tomorrow. Thanks Innovapor.

                Thats quite an order you placed there. You are definitely a loyal customer. You will not be disappointed with your choice. Thanks for the great rating. It keeps us striving to do the best we can to keep y'all happy.
                 

                MegPie37

                Full Member
                Jun 28, 2010
                11
                0
                Tennessee
                  I've been a customer of InnoVapor for a while now. All I have to say is BEST CUSTOMER SERVICE EVER :) I had been using a 510 Riva for a while that I got from another supplier and it worked ok but I saw the new Alphas that they came out with and had to jump on one. I initially had some minor problems with it, but after a phone call with Mark I had everything down. It works perfect now and I love it. If I could give you a 10 out of 5 I would. Thanks a bunch InnoVapor!!
                   

                  Slo Ryd

                  Unregistered Supplier
                  ECF Veteran
                  Jul 8, 2009
                  994
                  116
                  City of Trees
                  www.innovapor.com
                    I've been a customer of InnoVapor for a while now. All I have to say is BEST CUSTOMER SERVICE EVER :) I had been using a 510 Riva for a while that I got from another supplier and it worked ok but I saw the new Alphas that they came out with and had to jump on one. I initially had some minor problems with it, but after a phone call with Mark I had everything down. It works perfect now and I love it. If I could give you a 10 out of 5 I would. Thanks a bunch InnoVapor!!

                    Thanks for the great rating/review. Also great to hear that you are liking your new device. Be sure to let us know how its working after some longer use.
                     

                    Barto

                    Moved On
                    ECF Veteran
                    Aug 4, 2011
                    555
                    185
                    111
                    Kapetown
                      Love that juice........ Ultrapure, the name says it all.....
                      glare.gif
                      It really is an awesome juice!
                       
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