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Thank you Drew for Great Customer Service

Discussion in 'Nhaler' started by Peaches, May 30, 2009.

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  1. bwood12043

    bwood12043 Super Member Verified Member ECF Veteran

    Jul 29, 2008
    East Texas
    I am here to brag on the Drew Crew AGAIN !

    I have been ordering from them since June of 2009, and have had a great relationship with them. On the very few rare occasions where there has been an issue, no matter how small, it has been resolved quickly and I couldn't be happier.

    I have ordered devices, supplies, hardwre and juice from them and have been more than happy with all of it.

    I just think we need to bray on those who treat us right, and this group definately does that !
     
  2. Babsb

    Babsb Super Member Verified Member ECF Veteran

    Oct 9, 2009
    Northern Wisconsin
    A HUGE shout out of THANKS goes to Shawn!
    Its been over a year since I vaped (yeah I know, shame on me! lol) After a recent trip to the doc office as well as two new grand babies in the past 6 months, its NOW or never to get off these blasted ashtrays!
    That being said, Ive went to Nhaler to order what I thought would be simple...well..all I can say is

    WOW!!

    There have been ALOT of changes in ecigs in a years time. Ive spent the past 4 days pouring over thread after thread after thread, and the more I read, the more confused I got. So I figured Id call directly and ask my novel of questions.

    I spoke to Shawn and he answered every one of them! He was extremely helpful in explaining the difference of all the new ones out and what meant what. Within minutes of hanging up with him, I had my order placed.
    Thank you so very much!! I look forward to getting my order =)

    KUDDOS to the crew! Drew, you have an outstanding, amazing crew!
     
  3. N2rock

    N2rock Super Member ECF Veteran

    Jan 29, 2011
    Sugar Land, TX
    I will add to the Drew & Crew appreciation thread. I have not had any other vendor that has been so helpful and easy to communicate with. They answer PM and emails promptly, and are concerned with satisfaction. Drew and Sean are awesome. Thanks for everything, and keep up the good work.
     
  4. OC513

    OC513 Senior Member ECF Veteran

    Jul 21, 2009
    NYC
    I couldnt agree more.....Drew goes WAY above and beyond. AWESOME company.
     
  5. Shaitaan

    Shaitaan Vaping Master Verified Member ECF Veteran

    Jul 8, 2011
    Syracuse, NY
    :evil: wow, thanks Drew and crew for the awesome quick service for my order....I put it in on thursday, and mailman just left the buiding after dropping off my packaged order :rickroll:
     
  6. Drewsworld

    Drewsworld Resting In Peace

    Mar 14, 2009
    New Jersey
    You are very welcome....Thanks for the business!!!
     
  7. blue8091

    blue8091 Super Member ECF Veteran

    Jun 2, 2011
    Vape Town
    I just had to jump in here and give a huge shout out for outstanding selection of quality product, customer service..shipping..ALL OF IT!! My favorite vendor for supplies! :D Great job!
     
  8. CH3MiKillZ

    CH3MiKillZ Full Member

    Sep 13, 2011
    Cape Cod
    I started with nhaler juice and I always come back to it. Customer service and product quality is always top notch. One time I got a free mini laser pointer so I could tease my buddies dog with it! Your the man Drew!
     
  9. ime5000

    ime5000 Ultra Member Verified Member ECF Veteran

    Aug 15, 2011
    maryland
    recieved an order today, one of my attys vaped 1 cycle and blew, emailed the guys and they are replacing it no questions asked, funny thing about it, sean emailed me only an hour and 45 mins after i sent the initial email, and said "sorry for the wait" lol are you kidding me? you couldnt ask for faster response times from other companies, thanks again guys, great service as always!
     
  10. ime5000

    ime5000 Ultra Member Verified Member ECF Veteran

    Aug 15, 2011
    maryland
    they got me a replacement, no questions asked, sent along a couple goodies too, one of which is Honey Drewbacco Octane.... havnt been able to stop since i tried it... awesome.. thanks so much guys, even when theres a problem its an email away from fixing, and no wait time, great customer service as always
     
  11. abby182000

    abby182000 Full Member ECF Veteran

    Mar 7, 2009
    Can't believe the service Drew gives! I have never had such a good experience from anyone in the past. Drew is always there to help out when something goes wrong! I send all my family and friends to Drew because you can't top that level of service. He wants to make sure you are at least 100% satisfied and will go out of his way to help make everything work smoothly. I couldn't figure out why my xshaler wasn't working properly so I sent it in for him to diagnose. Didn't expect a replacement let alone extra goodies. Thank you Drew for everything!!!!!
     
  12. Drewsworld

    Drewsworld Resting In Peace

    Mar 14, 2009
    New Jersey
    Hey,
    No Problem...The Xhaler has a lifetime Warranty...Thats the same one...I know it looks like new but its not...A little Brasso, a new Skin and about 5 minutes with the dremel wheel and done deal...I understand that some people dont have all those things laying around , so I try to give them a complete service...Actually I think the connector is new and was what was causing the problem.
    When I was working on yours the other day I realized that the Echo cartos fit and work perfectly on them...Duh...I should of figured that out sooner but never realized it...So , I know you like cartos so I figured I would fill one up and send it with the Unit...Hope you like it...
    I also threw in another 801/808d-1 adapter in case you want to use your other cap that comes with that unit you can use that adapter as well...I really just love the fact that people are still using the Original XHaler after alll this time!!!
    I was sorta bragging to my worker when I was shinig it telling him, "you know this THE ORIGINAL XHALER" and its still works great".... That was moment in the sun that day...lol
    I hope you LOVE it, and it was indeed my pleasure...
    Drew
     
  13. andel11

    andel11 Ultra Member Verified Member ECF Veteran

    Mar 27, 2009
    Bay Area, Ca
    Drew are you kidding, next to the Darwin its my favorite mod. I've never backup on my3- XHALERS and the 2- XS HALERS, believe me everyone you get one of the best vapes from these PV'S. I have enough to go around for all my favorite jcs. And service, none compares to NHalers. Now I am just waiting to hear more about the "Kick" you mention on another thread. Oh also Drew I went on the site the other day looking for Skins for my XHalers/XSHalers and I didn't see them do you still sell them?
     
  14. Drewsworld

    Drewsworld Resting In Peace

    Mar 14, 2009
    New Jersey
  15. andel11

    andel11 Ultra Member Verified Member ECF Veteran

    Mar 27, 2009
    Bay Area, Ca
    Thanks Drew, I don't know why I couldn't find it. I am going to order a few. My XHalers skins are in very bad shape.

    Drew I sent you a PM about the skins
     
  16. andel11

    andel11 Ultra Member Verified Member ECF Veteran

    Mar 27, 2009
    Bay Area, Ca
    Drew I posted this also in the Cartomator section but I just got around to putting on a couple of the Skins I ordered. Here is the post. Drew I love my skins. Best Customer Service around.

    Just a little off topic but still in reference to Cuseguy Cartomator Tanks. I recently had to reskin my XHaler and XS Haler. I got some Skin. Last nite I used one of Drew's Red Skins because I wanted to see how it looked with my Red Cartomator Tank. OMG, and I say OMG. My XHaler looks better than when I bought it over a years and half ago and the Red Tank on it is AWESOME. OMG, and I know I've said it more than once Cuseguy but your Tanks rock not only on my Darwin but now very pretty on my XHaler Drew. Now to reskin my other XHaler/XS-Halers to match my Tanks. (Blue/Green /Pink and Yellow) That will take care of all my XHaler PV's.

    THANKS DREW THANKS CUSEGUY.
     
  17. CalamityJan

    CalamityJan Vaping Master Verified Member ECF Veteran

    Dec 29, 2009
    TX
    Want to give you another :thumbs: for great service on my regular order. May I also, at this time, reserve your whole inventory of HV Super Menthol if the dreaded zombie apocalypse decends? ;) Thanks Drew and Aisa.
     
  18. Drewsworld

    Drewsworld Resting In Peace

    Mar 14, 2009
    New Jersey
    Thanks so much Jan...You are a true pleasure to have as a customer....
    Drew
     
  19. CalamityJan

    CalamityJan Vaping Master Verified Member ECF Veteran

    Dec 29, 2009
    TX
    Sent you a vape [​IMG]recently

    and wrote a note with my monthly order, but still no response that package was received.

    Ya know how we women hate to be ignored! ;)
     
  20. Drewsworld

    Drewsworld Resting In Peace

    Mar 14, 2009
    New Jersey
    So sorry Jan, we did receive it and appreciate the effort...We will reuse them for your orders!!!! I loved your note and the sentiment in it....I meant to reply but got lost in the mix...
    Allow me to Thank you now in advance for pleasantries! You are truly one of our favorites here and it always makes us smile when we see your post and orders!
    Thanks Darlin,
    Drew
     

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