Authentic Kayfun V4 from Intaste.de arrived in rough condition.

[BadTrainDriver]

Concerning the pbusardo vid, that's only confirmed my belief that every new atomizer ought to be cleaned, and thoroughly.

Yes the innokin, Kanger, and Aspire factories were much cleaner, but as he himself pointed out, they mostly just assemble stuff that was machined elsewhere.

Not trying to sound rude, but it didn't take a video for me know that without a doubt, I was going to thoroughly clean any atomizer before use. I don't care if my best friend gave it to me fresh from washing, I'm still washing it. It blows my mind that others don't necessarily think the same way.

 

[Bird Dog]

I just received a response from Intaste and they stated they are forwarding my information to svoemesto who will confirm it's authentic and take care of my issues for me. I really hope I don't have to send everything all the way back to Germany or Russia on my dime when I only need a new Evaporation Chamber,Longmode Kit and an o-ring replaced.

 

[ricks]

I just received a response from Intaste and they stated they are forwarding my information to svoemesto who will confirm it's authentic and take care of my issues for me. I really hope I don't have to send everything all the way back to Germany or Russia on my dime when I only need a new Evaporation Chamber,Longmode Kit and an o-ring replaced.

Be sure to let them know that.

 

[MattyRetro]

I just received a response from Intaste and they stated they are forwarding my information to Svoemesto who will confirm it's authentic and take care of my issues for me. I really hope I don't have to send everything all the way back to Germany or Russia on my dime when I only need a new Evaporation Chamber,Longmode Kit and an o-ring replaced.

Ouch! That is not the response I was expecting you to get from Intaste. The onus falls on them for proving if it's a clone or not. Does not seem right to me at all that they would respond to you like that. They should have sent you an RMA instead of that garbage response.

 

[Bird Dog]

Ouch! That is not the response I was expecting you to get from Intaste. The onus falls on them for proving if it's a clone or not. Does not seem right to me at all that they would respond to you like that. They should have sent you an RMA instead of that garbage response.

My message received from Svoemesto earlier today was pretty similar. They haven't even requested or seen any pictures but have declared it is in fact authentic as it was sold to me through Intaste. They have offered to replace it but I have to send it to them at my expense. Not too happy about that. Should have just bought a clone to begin with.

 

[Kaoself]

I just received a response from Intaste and they stated they are forwarding my information to Svoemesto who will confirm it's authentic and take care of my issues for me. I really hope I don't have to send everything all the way back to Germany or Russia on my dime when I only need a new Evaporation Chamber,Longmode Kit and an o-ring replaced.

Is this implying that Intaste buy SM gear from a source that can't necessarily be relied upon to provide genuine hardware? Or are they suspecting that someone replaced the genuine KF4 with a clone at SM or Intaste?
If the KF4 came direct from SM to Intaste to you, why would it need any confirmation as to it's authenticity?

EDIT: Disregard my comments as I started writing before your last post.

See whether you can politely explain that you shouldn't have to pay for return potage and incur extra costs for something that wasn't your fault. It may just be a blanket policy to ask the customer to pay for return postage for damaged or incorrect products to save Intaste extra postage fees. Even Fasttech reimburses the customer for return postage for damaged or unusable products.

 

[roxynoodle]

Is this implying that Intaste buy SM gear from a source that can't necessarily be relied upon to provide genuine hardware? Or are they suspecting that someone replaced the genuine KF4 with a clone at SM or Intaste?
If the KF4 came direct from SM to Intaste to you, why would it need any confirmation as to it's authenticity?

EDIT: Disregard my comments as I started writing before your last post.

See whether you can politely explain that you shouldn't have to pay for return potage and incur extra costs for something that wasn't your fault. It may just be a blanket policy to ask the customer to pay for return postage for damaged or incorrect products to save Intaste extra postage fees. Even Fasttech reimburses the customer for return postage for damaged or unusable products.

I'm of the same opinion. If Fasttech and Focalecig will reimburse me for return postage, then I certainly expect that CS level for a high end authentic.

 

[Pinggolfer]

If I strip a thread on my Provari, Provape will repair it and I'm not expecting them to do it for nothing. I'm still confused why both InTaste and svoemesto were involved in all this. All sounds fishy. I believe the OP should have posted pictures as asked by other poster.

 

[roxynoodle]

Its different if you damaged it though, isn't it? Then if it arrives defective? Am I nuts that I think a $170 atty should arrive in usable condition when Fasttech will replace a $10 defective item?

I ordered a fatty tank for my Estia from Vaporleaf. It was on clearance for $20, too. They sent me a slim tank by accident. I emailed and without hesitation they sent out the correct one with a prepaid envelope for the return of the incorrect item. That's excellent CS that will earn my return business.

 

[Pinggolfer]

Wouldn't it be best to post pictures before assuming it was a defective unit or a clone, which InTaste would never sell.

 

[roxynoodle]

Ok, defective might not be the best word, but his long mode kit doesn't fit, and big metal slivers isn't acceptable on an atty of this value IMO. Machine oil happens, even on high end attys, and I have a giant stash of o rings so that part wouldn't be a problem. But, I haven't had metal shavings like that on anything, not even a Lemo or $20 UD atty. I would be angry, too, if one of my high end attys showed up like that. I would, and I'm not embarrassed to say so. And I would expect them to take care of me.

 

[raitizz]

I like this forum. It posesses the possibility to post pics. Pics help. Now, how did the saying go..?

R

 

[roxynoodle]

So basically you don't believe the OP if there aren't pics? Instead of coming here for help, you think he's a troll? He doesn't strike me as troll-like so at this time I'm giving him the benefit of the doubt. That's my opinion though, and I don't expect anyone else to feel the same way.

 

[Pinggolfer]

Troll is besides the point. Did the OP send pictures to InTaste? We sure have members who could tell if it was a clone or a authentic. Machine oil, metal shavings, clone from InTaste. All hard to believe. A picture is worth a 1000 words. Words are just letters on a paper.

 

[raitizz]

So basically you don't believe the OP if there aren't pics? Instead of coming here for help, you think he's a troll? He doesn't strike me as troll-like so at this time I'm giving him the benefit of the doubt. That's my opinion though, and I don't expect anyone else to feel the same way.

I don't think the OP is a troll, no Sir! I'd just like to see some pics of the atty we're talking about. SM and inTaste have a very good reputation, they will take care of you. I feel for the OP, but I would probably have done things in a bit different way, that's all.

Thanks,
R

 

[roxynoodle]

He came to the forum as a new member and the post was moved here. It didn't help his worries that early on, members made comments that buying an authentic k 4 from a place with a name like intaste wasn't smart. And they were longtime members with a ton of posts. If those members don't know of intaste, we can't expect a new person to not question as well the authenticity of his new atty. It wasn't in the expected condition so he was worried he got ripped off. You need to put yourselves in the shoes of a brand new member again . You may have questioned it as well.

 

[raitizz]

He came to the forum as a new member and the post was moved here. It didn't help his worries that early on, members made comments that buying an authentic k 4 from a place with a name like intaste wasn't smart. And they were longtime members with a ton of posts. If those members don't know of intaste, we can't expect a new person to not question as well the authenticity of his new atty. It wasn't in the expected condition so he was worried he got ripped off. You need to put yourselves in the shoes of a brand new member again . You may have questioned it as well.

I agree. The OP chose right to order from inTaste. I'd done the same thing, if I was in the States. Many of the mentioned longtime members in the US have ordered their authentic Kayfuns and other stuff from inTaste too. My only worry here is, that maybe the OP's communication with inTaste was not on par with the standards of international correspondence. Those guys are über-helpful, you just have to approach the matter in the right way. Even if you know, that you are right, politeness, for example, goes a long way. In short - maybe there was a human error somewhere.

R

 

[roxynoodle]

I agree. The OP chose right to order from inTaste. I'd done the same thing, if I was in the States. Many of the mentioned longtime members in the US have ordered their authentic Kayfuns and other stuff from inTaste too. My only worry here is, that maybe the OP's communication with inTaste was not on par with the standards of international correspondence. Those guys are über-helpful, you just have to approach the matter in the right way. Even if you know, that you are right, politeness, for example, goes a long way. In short - maybe there was a human error somewhere.

R

That's possible. I've bought from them as well, but I didn't have any issues either. I, myself, got into a nasty exchange with a business over an atty when I got a nasty reply from them . I'm playing devil's advocate to some extent here, but I also feel for the OP. I do believe its possible for a bad Kayfun to get through QC. Humans pack them, and humans have bad days. And its his first experience buying there, and maybe his first high end RTA. He came here to ask us about it and received some bad answers in regards to the retailer from people who probably should have been more informed based on their longevity in the vape world.

Can he take photos of the problems? Maybe. If he pulled off that sliver and threw it out, no. Machine oil? Not unless its so bad its black tar. That did happen to me on a k 4 clone from FT, but machine oil is usually not that bad I had to boil that thing! My authentic Squape R and a Yiloong atty were pretty bad, but not that I could've shown in a photo. I could feel it and smell it, but not photograph it. And hard to photograph parts not fitting together.

Could it have been handled better? Maybe, but I haven't seen their correspondence so I don't really know.

A lesson for us all, perhaps. Take photos immediately of whatever you can if you get an item that never should've left the manufacturer.

 

[raitizz]

A lesson for us all, perhaps. Take photos immediately of whatever you can if you get an item that never should've left the manufacturer.

Exactly.

Regards,
R

 

[Bird Dog]

Maybe I worded my original post wrong or it was just taken out of context but I never claimed it was a clone I received. Just that it had a few clone properties that left me scratching my head. I was very polite when I contacted Intaste and just explained the issues I had and asked what could be done to remedy the situation. They replied with their very polite message saying they would forward my message to Svoemesto. Svoemesto replied also very politely stating they would gladly take a return and send a replacement. Neither Intaste nor Svoemesto requested any pics. I know this may be hard to believe but my only camera is on my $15 prepaid POS cell that is maybe 2 Mega Pixels at best? I did attempt to take some pics but posting them would be pointless in the condition they are in as you can't really make out anything at all. I already replied to Svoemesto asking to just have a new Evaporation Chamber,O-Ring and Longmode Chimney sent and I will be satisfied. I am just awaiting their response.