Authentic Kayfun V4 from Intaste.de arrived in rough condition.

[Bird Dog]

Sorry I have to post this here but I don't have enough posts to put in over in the RTA forum.


I received my kayfun v4 and Longmode kit from intaste.de yesterday and had issues with it right from the get-go. The box was in good condition considering it was shipped in an envelope halfway across the globe but it was what I found inside that had me questioning the authenticity of it.

I first broke it down to the minimum to check everything out and give it a quick clean. I started from the top and ran into my first issue with the counternut being installed way too tight. I tried my best to use my fingers but it was a no go. I resorted to using needle nose pliers and ended up stripping some of the metal off the top as it was still almost too tight even with the pliers. After I finally got that off I broke the rest down and when I came to the base I wanted to see if I got the newest gold spring. I did but I also found that the entire inner base was caked in the most machine oil I have ever seen. More than the past 5 clones I've purchased combined. Pretty upset at this point but I continued on and stated to clean everything.

After the cleaning I started drying with my microfiber cloth and when I ran that through the top piece that the drip tip goes in I noticed some resistance. I looked inside and saw what looked like a hair wrapped around the o-ring. I pulled the o-ring out and what was attached was a sliver of steel about an inch long that had severed the o-ring making it useless. Really mad at this point because after paying $170 this is something I never expected and I assumed since a $20 clone gives you replacement o-rings I would have gotten at least a few with this one but nope. I luckily had a few similar sized ones laying around and decided to just give them a try.

So everything seems okay for the most part and I go to build and install the new chimney I got with it but more problems arise. It threads on about 2 turns then stops. I take it off and have a look inside and the threading on the new chimney is completely eaten up and now the top of the stock chimney is eaten up as well. I can't even get the stock setup back together and am basically left with a $170 paper weight.

I already contacted Intaste and am awaiting a response but was just curious if this is a rare occurrence or have any others had issues with poor QC from svoemesto before? My only other Authentic is a Squape R that I payed a bit less for and that arrived in beyond pristine condition so maybe I'm a bit spoiled? I'm also curious what you think my options will be for a replacement. Will Intaste take care of me or will I have to go through svoemesto directly? I went to their site but can't find any real info on the warranty process at all.

Thanks!

 

[edyle]

Sorry I have to post this here but I don't have enough posts to put in over in the RTA forum.


I received my Kayfun v4 and Longmode kit from intaste.de yesterday and had issues with it right from the get-go. The box was in good condition considering it was shipped in an envelope halfway across the globe but it was what I found inside that had me questioning the authenticity of it.

I first broke it down to the minimum to check everything out and give it a quick clean. I started from the top and ran into my first issue with the counternut being installed way too tight. I tried my best to use my fingers but it was a no go. I resorted to using needle nose pliers and ended up stripping some of the metal off the top as it was still almost too tight even with the pliers. After I finally got that off I broke the rest down and when I came to the base I wanted to see if I got the newest gold spring. I did but I also found that the entire inner base was caked in the most machine oil I have ever seen. More than the past 5 clones I've purchased combined. Pretty upset at this point but I continued on and stated to clean everything.

After the cleaning I started drying with my microfiber cloth and when I ran that through the top piece that the drip tip goes in I noticed some resistance. I looked inside and saw what looked like a hair wrapped around the o-ring. I pulled the o-ring out and what was attached was a sliver of steel about an inch long that had severed the o-ring making it useless. Really mad at this point because after paying $170 this is something I never expected and I assumed since a $20 clone gives you replacement o-rings I would have gotten at least a few with this one but nope. I luckily had a few similar sized ones laying around and decided to just give them a try.

So everything seems okay for the most part and I go to build and install the new chimney I got with it but more problems arise. It threads on about 2 turns then stops. I take it off and have a look inside and the threading on the new chimney is completely eaten up and now the top of the stock chimney is eaten up as well. I can't even get the stock setup back together and am basically left with a $170 paper weight.

I already contacted Intaste and am awaiting a response but was just curious if this is a rare occurrence or have any others had issues with poor QC from Svoemesto before? My only other Authentic is a Squape R that I payed a bit less for and that arrived in beyond pristine condition so maybe I'm a bit spoiled? I'm also curious what you think my options will be for a replacement. Will Intaste take care of me or will I have to go through Svoemesto directly? I went to their site but can't find any real info on the warranty process at all.

Thanks!

You could order your kayfun from svoemesto.de
SvoeMesto | Highend Rebuildable Atomizer and battery mods

So how could you order your kayfun from intaste.de and wonder about QC from Svoemesto?
You should wonder about QC from intaste, shouldn't you?

 

[Bird Dog]

So how could you order your kayfun from intaste and wonder about QC from Svoemesto?
You should wonder about QC from intaste, shouldn't you?

Intaste is a reseller. They don't make them Svoemesto does.

 

[Kaoself]

That's really unusual. Was the authenticity sticker untampered with and keeping the box shut?
I'm sure Intaste will take care of things. They're a highly respected company and will undoubtedly have their own concerns as to how a shonky KF4 got through SM's quality control. Take some photos to illustrate the issues in case they're needed.

 

[Bird Dog]

That's really unusual. Was the authenticity sticker untampered with and keeping the box shut?
I'm sure Intaste will take care of things. They're a highly respected company and will undoubtedly have their own concerns as to how a shonky KF4 got through SM's quality control. Take some photos to illustrate the issues in case they're needed.

Yeah the sticker was intact and everything seems authentic except the quality of the device itself. I already tried to take a few pics but can't get my camera to focus on something this small. Thanks for the reassurance regarding Intaste. This was my first purchase from them and I was very impressed with the shipping. $15 to get from Germany to Ohio in 2 days was mind blowing. Just really upset with the quality of the kayfun but I know they have no way of knowing there was anything wrong with it since it was sealed.

 

[qorax]

I have purchased eight Kayfuns over a two & half year period. Six from InTaste.DE and one each from VapeRev-US and C9V-UK. Each one of them came in pristine condition, ultrasonic clean.

Your's is the first case I am hearing of coming messed thru SMTec, InTaste or otherwise. And I'm sure InTaste will take care of it in a jiffy ~ they are one of the most reputed resellers of SMTec products.

 

[roxynoodle]

I'm sure they will take care of you as well. I'm sorry to hear of such issues.

My authentic Squape R had quite a bit of machine oil, but was otherwise perfect.

My authentic Rose v2 was assembled with the positive post facing inward so I couldn't access the grub screw until I fixed it. So I no longer assume high end authentics will be perfect, but your k4 sounds really bad. Hungover employee packaging that day?

 

[ignotus]

Ordered mine from intaste.de as well, on the first day available so it's definitely authentic. I also had to use pliers (padded with paper towel) to loosen the counternut on first disassembly. Probably the result of a machine assembling a part that should be finger-tight only. I don't like that design anyway, so whenever I use the v4, I choose the m-tank option.

I never met an atomizer, authentic or otherwise, that didn't need to be cleaned out of the box.

The other issues you describe are indeed extreme.

 

[ignotus]

I'll also add that all of my atomizers are authentic and I haven't always been impressed by their quality.

 

[qorax]

Ordered mine from intaste.de as well, on the first day available so it's definitely authentic. I also had to use pliers (padded with paper towel) to loosen the counternut on first disassembly. Probably the result of a machine assembling a part that should be finger-tight only. I don't like that design anyway, so whenever I use the v4, I choose the m-tank option.

I never met an atomizer, authentic or otherwise, that didn't need to be cleaned out of the box.

The other issues you describe are indeed extreme.

Well, my case is just the opposite. I've never found an atty that needed cleaning till date. Every one of them came spit-polished out-of-the-box. :knock on wood: And I have a boatload of them.

 

[Jethead]

Patience young padawan.

I have sat here for 10 minutes writing and editing and rewriting and discovered there is just no way I can say what needs to be said without sounding condescending to the OP. So, Sorry in advance, my goal here is to help not berate.

Why in the world you would take pliers to a $170 RDA is beyond me. There are numerous videos here and on you tube that (IN GLORIOUS HD close up detail) describe how to get the ACR loosened without damaging the RDA.

Secondly, I would make much effort to contact the seller and come to a resolution before I would ever post desparaging remarks about the quality of a device or reseller.
there are just way to many GREAT video's that frankly you should have researched BEFORE spending that much cake on a device.

Just my opinion.

 

[Jethead]

And I have a boatload of them.

Ya think?

[jealous]

 

[Bronze]

First time I have heard of such issues with Svoemesto. This is what happens with a large percentage of clones, not SM. And Americans cannot purchase direct from SM. I'm sure inTaste will make you whole. I have purchased all my Kayfuns from them and they have been an excellent vendor.

 

[ricks]

First time I have heard of such issues with Svoemesto. This is what happens with a large percentage of clones, not SM. And Americans cannot purchase direct from SM. I'm sure inTaste will make you whole. I have purchased all my Kayfuns from them and they have been an excellent vendor.

If he didn't mutilate it too much they should take care of it. He should have posted here for help before using tools on it.

 

[HBcorpse]

Wrapping tape around all metal tools will help minimize the risk of damaging our precious vape gear...
Not trying to be offensive to the Original Poster, but this almost makes me think we need to give some advice on basic "common knowledge" in regards to handling such situations, as well.
Anyone got any other advice (besides wrapping tape on tools)...?

 

[Croak]

Anyone got any other advice (besides wrapping tape on tools)...?

Here's one: SM designing, or at least assembling something that doesn't require somebody be familiar with tool usage and material science would be a start. Lots of customers in this world that don't know (and usually don't need to know) how to turn a wrench. Blaming the end user is, well, silly, and indeed condescending. Don't turn into something like the Evolv posse here guys.

 

[FearTX]

I have purchased eight Kayfuns over a two & half year period. Six from InTaste.DE and one each from VapeRev-US and C9V-UK. Each one of them came in pristine condition, ultrasonic clean.

Your's is the first case I am hearing of coming messed thru SMTec, InTaste or otherwise. And I'm sure InTaste will take care of it in a jiffy ~ they are one of the most reputed resellers of SMTec products.

Every single Kayfun I have ordered from intaste has needed good cleaning because of machine oil taste. (4 of them) Not blaming intaste here either
Both kayfuns I have ordered from other than intaste came the same, tasting of machine oil when drawing through the attie after taking out of the package.
They were all perfect other than the machine oil.

Squape arrived ready to vape on, absolutely no machine oil taste when drawing through the atomizer after taking it out of the package. (still washed)

All of my Origen atties have a arrived ready to go. Super clean (still washed)

Both of my Vapor Giant minis have arrived tasting of machine oil. They actually required scrubbing the airways with interdental brushes to get the taste out.

 

[FearTX]

You could order your kayfun from svoemesto.de
SvoeMesto | Highend Rebuildable Atomizer and battery mods

So how could you order your kayfun from intaste.de and wonder about QC from Svoemesto?
You should wonder about QC from intaste, shouldn't you?

SM does not sell to the US, only through distributors. Which is a shame as they still sell parts for the KFM that I have two of, but none of their resellers carry the parts anymore.

 

[Mtek]

I'm sorry about the experience of the OP, I know you must be frustrated and upset. I trust everything will be resolved. I know you spent time to vent, but I want to respond with my dealing with Intaste and SM. I wish your purchase was like mine and most others here.

I purchased my V4 from Intaste, one of the F5 winners the moment it launched on Dec 6th. I'm not trying to make you feel badly, but I do want to share my positive experience...which was to say it was perfect. Dead on tracking, in my hand in days, even though they were overrun with demand from all over the globe. No break down or wash for me as it was pristine and clean right out of the box and I vaped it without a second thought to cleaning.

I had issues with the base, but other members had all ready listed tips. My freezer, set of rubber gloves, and helpful advise found here was all I needed. The tolerances when new are very tight, I had no experience with such an involved rba or quality that seemed like all the parts seemed fused together as it was that well made.

Several months later, it's still perfect, it has not failed me, not one single wicking issue, leak, etc. and threads are nicely broken in. The juice control spins like its on glass. Knowing what I do now, the 180 was one of the best deals I've made on gear and worth every cent. I have since purchased accessories from Intaste, every time a great transaction.

 

[classwife]

you have the posts now, moved you to Rebuildable Atomizer Systems - RTA from New Members