Disagreed. The onus isn't on the customer to volunteer himself for a potentially confrontational conversation. Although I'm sure all of us, as vapers, would like to see B&Ms succeed, each individual must pick his own battles on a day-to-day basis.
When a store makes a bad impression, like it not, most customers just leave without saying anything. No muss, no fuss, no outward effort to hurt anyone's feelings -- it just isn't worth the time and energy to stir up the drama. If you think it's more honorable to open your mouth every time you're dissatisfied, then have at it; more power to you, but it just isn't realistic to apply the same standard to everyone.
So when you complain to a poorly run business, you're actually doing them a favor. Sometimes, they don't deserve that favor, or maybe you don't have time to do it for them on any given day.
That said, I tend to think that many customers have unrealistic expectations. Whether they realize it or not, those customers are doomed to perpetual dissatisfaction and a lifetime of needless and fruitless effort spent either arguing or searching for better alternatives. There is definitely a middle ground. I usually err on the side of the vendor/employee, but then I'm pretty easy to please. Mileage will vary.
