Frank, the owner, sure doesn't acknowledge emails. I'm not the only one who has had this trouble, if you search "Cigeasy" you'll find others that have had the same problem as me. I bought the Elegant Easy XXL from him, it was dead within 48 hours. I wrote him letting him know. I didn't hear back for several days, and when I did, it was with an excuse that his server was down. OK, maybe. He said he'd get another in the mail to me. I waited.........and waited. Wrote back about a WEEK later, asking what happened. After a couple more days of waiting for a response, he said "Oops, thought I sent it to you, I'll get that right in the mail" He did, I rec'd it. It lasted exactly 12 days before it shorted out. I wrote back TWO WEEKS ago and haven't heard a word. I'm not holding my breath. I never will. He can keep the $55 bucks - it won't break my bank. His bad reputation might break his however. As I told him in the last email I sent - Bad business Frank, bad business. I just purchased the Go-GO, but you can best believe, not from this man.