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BEWARE Cigeasy

Discussion in 'Reviews of Suppliers - Negative' started by sandiego, Feb 24, 2011.

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  1. sandiego

    sandiego Full Member

    Jan 6, 2011
    Chicago, IL
    Frank, the owner, sure doesn't acknowledge emails. I'm not the only one who has had this trouble, if you search "Cigeasy" you'll find others that have had the same problem as me. I bought the Elegant Easy XXL from him, it was dead within 48 hours. I wrote him letting him know. I didn't hear back for several days, and when I did, it was with an excuse that his server was down. OK, maybe. He said he'd get another in the mail to me. I waited.........and waited. Wrote back about a WEEK later, asking what happened. After a couple more days of waiting for a response, he said "Oops, thought I sent it to you, I'll get that right in the mail" He did, I rec'd it. It lasted exactly 12 days before it shorted out. I wrote back TWO WEEKS ago and haven't heard a word. I'm not holding my breath. I never will. He can keep the $55 bucks - it won't break my bank. His bad reputation might break his however. As I told him in the last email I sent - Bad business Frank, bad business. I just purchased the Go-GO, but you can best believe, not from this man.
     
  2. Kufu Kahn

    Kufu Kahn Senior Member ECF Veteran

    Jan 18, 2011
    Washington State
    Dealing with on line vendors is a risky business. Is CigEasy an ECF vendor?
     
  3. MsMacgyver

    MsMacgyver Senior Member Verified Member ECF Veteran

    Jan 2, 2011
    Illinois
    Hi Sandiego, Sorry to hear we are both in the same boat..."without paddles". I wish you would have put your review in the Forum Suppliers section. You can post it right above mine. It is a problem that needs to be addressed and it does help other members who are looking for good suppliers. You can also go to contacts on this forum and get some help from moderators. My experience with CigEasy has been going on since 1-11-11. My financial situation is such that I live on a very tight budget. After working at the same job for almost 20 yrs I was injured at work. After 2 back surgeries and alot of shots, burning nerves,scar tissue, I'm unable to work. This was the main reason I decided to go with the e-cigs. I understand Frank has some health issues and I'm sure no one wishes him ill will including me. His health issues can excuse some things but bad business practices isn't one of them. I did do some research on google and I did find this...Customers should be able to return defective merchandise without respect to the return policy unless product was sold "as is" or "with all faults"....Have a great day!
     
  4. sandiego

    sandiego Full Member

    Jan 6, 2011
    Chicago, IL
    If he's having health problems, hey I completely understand. What I don't understand is this: There are people on this forum that have bought and rec'd products from him in the time that you and I are waiting around for just a response. A response? Is that too much to ask? Someone posted two days about the Elegant Easy XXL they just rec'd from him. He (or someone else) is doing business as usual. Just not with us apparently. We are not the only ones either. I'm sorry for your financial situation, but don't hold your breath MsMacgyver. Maybe it's just us IL chicks that like dogs??!!!
     
  5. rise2it

    rise2it Senior Member ECF Veteran

    Feb 13, 2011
    Tennessee
    Unfortunately, a lot of these guys are basically independents who scraped up enough dough to buy some product, threw up a website, and are working out their house (or a bedroom), and probably (due to a lack of biz experience) are overwhelmed at trying to handle so many parts of an ecommerce business...and if money is tight for them, when things 'go south' (such as a bad shipment of product), despite their good intentions, they simply don't have it to give back to you.

    Kind of like letting the backyard mechanic overhaul your transmission...if it works out well, you saved a bunch of money, but if you have a problem, he may WANT to replace it or fix it, but if he does, he can't eat or pay his own electric bill...and if that's they case, YOU are going to be the one to do without.

    I've seen it happen...however, I have no idea if that is the case with this company - I've never dealt with him.
     
  6. StormFinch

    StormFinch Ultra Member Verified Member ECF Veteran

    Mar 22, 2010
    Arkansas
    It may be that Frank is sick and someone else is filling his orders but doesn't have access to his support account, I dunno, not sure how the whole thing works.

    However, you might get together and PM Elendil. He's in charge of supplier complaints and can contact Frank on your behalf to find out what's really going on.
     
  7. VprNomi

    VprNomi Senior Member ECF Veteran

    Jan 2, 2011
    WI
    I'm sorry to hear that you're having a bad experience with CigEasy but I don't agree with the bashing. My recent experience in purchasing an Elegant, a case & a pack of cartos from Frank was flawless. I received exactly what I ordered within the expected timeframe (less than a week) and I like the Elegant more than I even expected to.
     
  8. acorn54

    acorn54 Senior Member ECF Veteran

    Jul 7, 2010
    new york
    yea frank is a little fickle about getting back. i am a long time user of cigeasy (since august). i have had some duds as far as batteries go, but i will still do business with frank as the elegant is the only ecig that is simple and long lasting.
    i am sorry about response issues, maybe if the person in charge of complaints with e-vendors on this site gets in contact with frank his erratic replies to emails will get resolved.
     
  9. eGo my ego

    eGo my ego Full Member

    Feb 26, 2011
    McKinney, TX
    I know what you mean about spotty vendors. I just recently had to switch from a local store to Cignot.
     
  10. MsOceanCity

    MsOceanCity Super Member ECF Veteran

    Aug 7, 2009
    New Jersey
    To the OP. What charger were you using to charge the EE XXL?
     
  11. MsOceanCity

    MsOceanCity Super Member ECF Veteran

    Aug 7, 2009
    New Jersey
    Yes, he is an approved ECF vendor.
     
  12. Elendil

    Elendil Assclown Exterminator Verified Member ECF Veteran

    Supporting member
    Mar 28, 2009
    IL USA
    I am going to move this to the reviews of suppliers forum so the supplier is able to respond. Suppliers are unable to post in the new members forum.
     
  13. sandiego

    sandiego Full Member

    Jan 6, 2011
    Chicago, IL
    Thanks Elendii - It will be quite a surprise on my part if he does reply, because that certainly has not been my experience with Frank.
     
  14. sandiego

    sandiego Full Member

    Jan 6, 2011
    Chicago, IL
    MsOceanCity - the charger that came with the EE XXL is just like other chargers that I've rec'd w/my little KR808's. I can use the charger with the EE XXL or my smaller 808s.
     
  15. sandiego

    sandiego Full Member

    Jan 6, 2011
    Chicago, IL
    VprNomi - You don't agree w/my "bashing". OK, perhaps I am out of line. This girl has no problem saying she is wrong and offering an apology and even asking for forgiveness if need be. I didn't think I was out of line for warning others after seeing I am not the only person who has had delayed response times from Frank. I'm experiencing not only a (now two week) delayed response time, (after three emails and one phone call) but am essentially out the $55 I sent him. As I stated in a post by MsMcgyver, $55 is not going to break my bank, it's about bad business practice. Although, I could have used the money to buy the Go-Go I just bought. Your experience went well. You haven't had a problem. Were you in my shoes, with my experience with Frank, what would you do? How should I have responded? Would you not tell others to be wary? I didn't think I was going off the road in stating this, perhaps I did. How do you think I should have responded? Should I have sat back and waited another couple weeks or so and hope he emails me? Sincerely, where did I go wrong with my decision to post a warning?
     
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