BEWARE Cigeasy

Dealing with on line vendors is a risky business. Is CigEasy an ECF vendor?

 

Hi Sandiego, Sorry to hear we are both in the same boat..."without paddles". I wish you would have put your review in the Forum Suppliers section. You can post it right above mine. It is a problem that needs to be addressed and it does help other members who are looking for good suppliers. You can also go to contacts on this forum and get some help from moderators. My experience with CigEasy has been going on since 1-11-11. My financial situation is such that I live on a very tight budget. After working at the same job for almost 20 yrs I was injured at work. After 2 back surgeries and alot of shots, burning nerves,scar tissue, I'm unable to work. This was the main reason I decided to go with the e-cigs. I understand Frank has some health issues and I'm sure no one wishes him ill will including me. His health issues can excuse some things but bad business practices isn't one of them. I did do some research on google and I did find this...Customers should be able to return defective merchandise without respect to the return policy unless product was sold "as is" or "with all faults"....Have a great day!

 

Unfortunately, a lot of these guys are basically independents who scraped up enough dough to buy some product, threw up a website, and are working out their house (or a bedroom), and probably (due to a lack of biz experience) are overwhelmed at trying to handle so many parts of an ecommerce business...and if money is tight for them, when things 'go south' (such as a bad shipment of product), despite their good intentions, they simply don't have it to give back to you.

Kind of like letting the backyard mechanic overhaul your transmission...if it works out well, you saved a bunch of money, but if you have a problem, he may WANT to replace it or fix it, but if he does, he can't eat or pay his own electric bill...and if that's they case, YOU are going to be the one to do without.

I've seen it happen...however, I have no idea if that is the case with this company - I've never dealt with him.

 

It may be that Frank is sick and someone else is filling his orders but doesn't have access to his support account, I dunno, not sure how the whole thing works.

However, you might get together and PM Elendil. He's in charge of supplier complaints and can contact Frank on your behalf to find out what's really going on.

 

I'm sorry to hear that you're having a bad experience with CigEasy but I don't agree with the bashing. My recent experience in purchasing an Elegant, a case & a pack of cartos from Frank was flawless. I received exactly what I ordered within the expected timeframe (less than a week) and I like the Elegant more than I even expected to.

 

yea frank is a little fickle about getting back. i am a long time user of cigeasy (since august). i have had some duds as far as batteries go, but i will still do business with frank as the elegant is the only ecig that is simple and long lasting.
i am sorry about response issues, maybe if the person in charge of complaints with e-vendors on this site gets in contact with frank his erratic replies to emails will get resolved.

 

I know what you mean about spotty vendors. I just recently had to switch from a local store to Cignot.

 

To the OP. What charger were you using to charge the EE XXL?

 

Yes, he is an approved ECF vendor.

 

I am going to move this to the reviews of suppliers forum so the supplier is able to respond. Suppliers are unable to post in the new members forum.