Beware-Tasty Vapor-Terrible Business Practice

[BigJimW]

I would call him. there is a 888 number on the site.
Would seem to me you would get what you want by talking to them.
my 2 cents.

Yup. If I were in that guys boots, I'd be calling that number to attempt at resolving before spewing more drama on the Internets. Apparently this guy failed to use all available communications options, and also fails to mention that for the past month and a half, Geoff has had some health issues, had to move his operations to a new building to accomidate all the orders, and had a recent move of domains for his website which slowed things down considerably.

(I also noticed there is NOTHING on the TV forum to indicate this 2 month old problem. Hmm)

Sure, I had a problem once with an order, and Geoff fixed it right up. I'm sure that this is nothing more than a brain fart on both sides. My suggestion in this case is to call the toll free number on his site. Personally I would exhaust every option available before I started to trash talk a vendor here.

 

[harpo]

Yup. If I were in that guys boots, I'd be calling that number to attempt at resolving before spewing more drama on the Internets. Apparently this guy failed to use all available communications options, and also fails to mention that for the past month and a half, Geoff has had some health issues, had to move his operations to a new building to accomidate all the orders, and had a recent move of domains for his website which slowed things down considerably.

Sure, I had a problem once with an order, and Geoff fixed it right up. I'm sure that this is nothing more than a brain fart on both sides. My suggestion in this case is to call the toll free number on his site. Personally I would exhaust every option available before I started to trash talk a vendor here.

Yes the OP said in previous post they tried calling the number, sent several emails and pm'd Geoff. They used ECF as a last resort.

 

[JDSupreme]

I only ever had one small issue with TV. My "not on the menu" Mint Choc Chip is ordered by selecting choc and peppermint from the DIY and leaving a comment with the order. I received the DIY Choc/Peppermint liquid and doubler. Actually thought it was just labeled wrong when I first got it. I was sick and couldn't taste anything anyway. Once my cold cleared up it was too much peppermint for my taste at first but ran out of my previous batch so I vaped it while waiting for Geoff to correct the problem. I offered to send the mistake back if he wanted it but he told me just to keep it and he'd send another out. He said the result was due to more than one person mixing and apologized. After a week I still hadn't received my order so I sent a second email. I got one more apology for forgetting to mail my corrected other liquid right away. A couple days later it came and after vaping the choc/pepp for 2 weeks I had gotten used to it and now I think I might prefer it over the normal Mint Choc Chip haha darn taste buds! Mistakes happen, and people are human.

Tasty Vapor makes a great quality product but I hope this is just a hiccup ,not a start to a problem. We don't need one of the good ones to go sour on us.

 

[BigJimW]

Yes the OP said in previous post they tried calling the number, sent several emails and pm'd Geoff. They used ECF as a last resort.

Three direct e-mails.
Three "contact me" messages from the Tasty Vapor site.
Three attempts at on-line chat spending a total of seventy plus minutes waiting for a response. The last time being yesterday.
One PM to Geoff on Thursday.

Nothing noting he called the toll free number. And re-reading the OPs post history, he never mentions actually attempting to call it. It seems to be the most effective solution to this seemingly ongoing problem, yet the OP seems to skirt it.

 

[beecee]

Nothing noting he called the toll free number.

Said they did 2 times before the last 2 emails but not mentioned in original post.

I think we should let sleeping dogs lie in this one.

 

[harpo]

Hi beecee,

I know you aren't saying I did anything wrong.

I tried calling twice before the last e-mail I got from him. Never got an answer and I haven't tried after the e-mail of Feb. 23rd. I figured he just doesn't answer his phone.

I wish it would have worked out without the need for this.

Nothing noting he called the toll free number. And re-reading the OPs post history, he never mentions actually attempting to call it. It seems to be the most effective solution to this seemingly ongoing problem, yet the OP seems to skirt it.

Actually the OP did.

 

[Cody Badger]

Well, actually the OP stated in a follow up post (after someone mentioned the 888 number) that he did try the number and nobody answered.

Part of me thinks that was just a "covering up of the tracks". I really don't know what to say to this problem because Geoff isn't some fly by night seller that is ripping people off. He has a very well liked and established "store", just doesn't seem like something he'd do (purposfully).

 

[DeniseN]

Hi beecee,

I know you aren't saying I did anything wrong.

I tried calling twice before the last e-mail I got from him. Never got an answer and I haven't tried after the e-mail of Feb. 23rd. I figured he just doesn't answer his phone.

I wish it would have worked out without the need for this.

This is where he talks about trying to call the phone number...

 

[harpo]

I'm not siding with either of them. I just wish Geoff would get on here and clear this up. Post here or in his own forum it doesn't matter.

 

[skydragon]

Said they did 2 times before the last 2 emails but not mentioned in original post.

I think we should let sleeping dogs lie in this one.

Okay, I'm at work so don't know how much time I will have.

In my initial post I stated what I had attempted since the e-mail dated Feb.23rd.

I didn't mention anything that had transpired before that.

 

[skydragon]

Sorry, in a hurry and inadvertantly hit submit. I tried calling twice before that last e-mail. No answer.

 

[Dudeman]

I believe all the attempts the OP made for contact were way more than sufficient. I've only had one problem in all the orders I've made to various vendors it was resolved with only one "contact us" message. 9 attempts to resolve an issue is crazy.
Calling shouldn't be neccessary IMO.

I'm sure this will be resolved now, due to this thread.

 

[BigJimW]

Said they did 2 times before the last 2 emails but not mentioned in original post.

I think we should let sleeping dogs lie in this one.

Funny, I just called the 888 number and I'm talking to Geoff right now. And he picks up fast. Nice little chat we had too. Nice guy to chat with.

And Geoff now knows officially about this thread.

 

[BigJimW]

Sorry, in a hurry and inadvertantly hit submit. I tried calling twice before that last e-mail. No answer.

Try it now, he's answering.

1-888-389-3229

It's his business number and he's there. Let us know how you make out.

 

[skydragon]

I plain and simply don't time to answer all of your drivel at the moment BigBoy but I will at a later time. While you supposedly have Geoff on the line, tell him to contact me. God knows he has all my information.

 

[BigJimW]

I believe all the attempts the OP made for contact were way more than sufficient. I've only had one problem in all the orders I've made to various vendors it was resolved with only one "contact us" message. 9 attempts to resolve an issue is crazy.
Calling shouldn't be neccessary IMO.

I'm sure this will be resolved now, due to this thread.

In this instance a phone call is needed because of the transaction type. The OP did not want to use PayPal, which gives you an electronic receipt for tracking. He sent a paper check that somehow got cashed but not recorded for this guys order. All the PMs in the world won't fix this type of situation. It will only make people more ...... off.

Personally if I were taking orders on the web, I would never accept checks for just this very reason.

 

[BigJimW]

I plain and simply don't time to answer all of your drivel at the moment BigBoy but I will at a later time. While you supposedly have Geoff on the line, tell him to contact me. God knows he has all my information.

Really? I give you the 888 number, tell you Geoff is THERE to answer, and you refuse? I ended the call so he can take actual BUSINESS related calls, such as the one you should be doing right now.

It's not my business to tell Geoff to call you. I'm not your butler.

Sounds to me that you're only goal now is to trash talk Geoff and TV. Or was that your original intent?

Me thinks you have another motive with this thread now.

 

[Raven_Blackblade]

I plain and simply don't time to answer all of your drivel at the moment BigBoy but I will at a later time. While you supposedly have Geoff on the line, tell him to contact me. God knows he has all my information.

I also just spoke to someone using the online chat. Twice even....

 

[skydragon]

Really? I give you the 888 number, tell you Geoff is THERE to answer, and you refuse? I ended the call so he can take actual BUSINESS related calls, such as the one you should be doing right now.

What part of I'm at work and don't have alot of uninterupped time do you not understand?

It's not my business to tell Geoff to call you. I'm not your butler.

I see. But it is your business to tell me to call him. So, you are his butler?

Sounds to me that you're only goal now is to trash talk Geoff and TV. Or was that your original intent?

Had it been my intent to trash him I would have done that approx. a month and a half ago.

Me thinks you have another motive with this thread now.

Maybe you should loosen that cowboy hat of yours so you can think a little more clearly.

We can discuss this later Bigboy, when I have time.

....................

 

[skydragon]

I also just spoke to someone using the online chat. Twice even....

Which just goes to show you something doesn't it? May I ask how long you had to wait?