Bloog CS issues.... someone talk me off the ledge.

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nycsublimegirl

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sigh.... you can lead a horse to water.... I plan having a big meeting with them next week about everything....no mike is not on here Unfortunately
I didn't realize you weren't responsible for the customer service and shipping. Are the partners that are (I’m assuming Mike is one) on this forum? If so, what are their forum names? If not, you should really try to get them on here so you can stop taking all the heat!
 

nycsublimegirl

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per mike: We typically use USPS, Toni, but they have issues with their software & at times we have to switch to FedEx. We switch immediately when we can't download additional postage.
While you're at it, can you tell me who you normally have ship orders when a customer selects the cheaper shipping option? I was under the impression it was USPS, but my order was shipped Fedex. Although it wasn't a problem this time because Fedex delivered on a Saturday, I normally get Fedex and UPS orders shipped to my work address since nobody is home during the day and I have to pick up my order at the shipper's warehouse (which is a huge pain).

Basically, I just want to know what company is going to ship the order so I can choose which address is most convenient to me.

Thanks.
 

caged

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per mike: We typically use USPS, Toni, but they have issues with their software & at times we have to switch to FedEx. We switch immediately when we can't download additional postage.

Thanks. Can I put an alternate address in the instructions in case this happens again (i.e. if order is shipped through Fedex, please send to......)?
 

lo thatch

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I have never gotton any tracking info from Blogg. I am on my third order and have no idea when it will arrive. This is the biggest downfall of Bloog. I love the Maxxfusion and the cartiridges....but am tempted to move on to another vendor. I have ordered from the competition and at least get tracking info and knew when to expect my order!
 

Rift

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I have never gotton any tracking info from Blogg. I am on my third order and have no idea when it will arrive. This is the biggest downfall of Bloog. I love the Maxxfusion and the cartiridges....but am tempted to move on to another vendor. I have ordered from the competition and at least get tracking info and knew when to expect my order!

You check your spam box?
 

MichelleDen

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Lo: That doesn't make any sence to me. You would rather go back to a reg 808, because you'd have a tracking nr ?? I have stuff on the way from a company in England. Have absolutely no idea when it's gonna get here, but every time I order from them, it gets here! Sometimes it takes 3 days, sometimes 5... Don't get all the commotion...
 

Evilgrin

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Received my MaxxFusion kit yesterday and couldn't be happier. Only thing was that I'd asked for a blue battery and got red, but that really doesn't concern me in the slightest. Thing works brilliantly and I am now nearing 24 hours smoke free.

Bloog clearly is having a tough time keeping up with recent demand, but that's to be expected with a growing company. As long as they continue to support their product the way they have, I'll tough it out through the growing pains. I'm now recommending the MaxxFusion to a number of other smokers I know.
 

lo thatch

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Lo: That doesn't make any sence to me. You would rather go back to a reg 808, because you'd have a tracking nr ?? I have stuff on the way from a company in England. Have absolutely no idea when it's gonna get here, but every time I order from them, it gets here! Sometimes it takes 3 days, sometimes 5... Don't get all the commotion...

I'm pretty new to this and still adjusting to having to wait.....after years of just going out and buying a pack of analogs. It would be helpful for me to know when to expect my order to arrive....oh the anticipation! With the weather being what it is with a tracking # I would know of any delays. It's not COMMOTION it's simply a comment. JMHO
 

leaford

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Hi lo (pardon the pun),

I totally understand your frustration, and I apolagize for it. I'd love to help, but I can't do anything just from a forum post. Whch is why I asked you to e-mail us at cs@bloogplanet.com with your order number. Have you done that? If not, you can also PM me with it. We want to help, but can't unless we know what order it os.
 

lo thatch

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READY TO SCREAM!!!!!!!!!!!!!!! Oh, I guess I already am. I have -emailed CS at Bloog, called and gotton nothing but a busy signal and a "call a friend" ad, and am ready to give up on Blogg totally. This is really horrible because I LOVE the Bloog batterys and carts. My latest problem is my PCC (std. size) that replaced my glue defective one now has the same problem. Unglued!
I'm still waiting for my RY4 to come to replace the Fusion RY4 that was ordered by accident (Actually I did receive one pkg.) and I have decided that Blogg has the slowest and most expensive shipping in the world. HELP! Wasn't someone named Chris hired to start dealing with customer issues? Where is Chris....kind of like "Where's Waldo"?
P.S. One of the Blogg people in NJ seems to be totally and hopelessly useless based on previous e-mail contact with this person.
 
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redempti0N

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They just got shipments in and are going through the inventory. i am sure they will get back to you asap just calm down and dont bad mouth the company

READY TO SCREAM!!!!!!!!!!!!!!! Oh, I guess I already am. I have -emailed CS at Bloog, called and gotton nothing but a busy signal and a "call a friend" ad, and am ready to give up on Blogg totally. This is really horrible because I LOVE the Bloog batterys and carts. My latest problem is my PCC (std. size) that replaced my glue defective one now has the same problem. Unglued!
I'm still waiting for my RY4 to come to replace the Fusion RY4 that was ordered by accident (Actually I did receive one pkg.) and I have decided that Blogg has the slowest and most expensive shipping in the world. HELP! Wasn't someone named Chris hired to start dealing with customer issues? Where is Chris....kind of like "Where's Waldo"?
P.S. One of the Blogg people in NJ seems to be totally and hopelessly useless based on previous e-mail contact with this person.
 

Gardner808

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I don't think he was bad mouthing the company. He was expressing his frustration and gave the facts of his experience. I think this is the appropriate place for him to do just that. He didn't go into a general forum and start .....ing about Bloog and how much they suck. He came here asking, no, begging for help. What else should or could he have done?

In fact, I would say that he did what nycsublimegirl would hope he would do. He made a desperate plea for assistance and gave them one last opportunity to make it right.

And I understand his frustration: http://www.e-cigarette-forum.com/fo...-trials-tribulations-tribute.html#post2587592
 
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